HP 8530w Drives - Windows Vista - Page 34

Troubleshooting, The computer does not detect the optical drive, Start, Control Panel - windows 10

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10 Troubleshooting The computer does not detect the optical drive If the computer does not detect the optical drive, use Device Manager to troubleshoot the device and then update, uninstall, or roll back the device driver: 1. Remove any discs from the optical drive. 2. Select Start > Control Panel > System and Maintenance > Device Manager. If prompted by User Account Control, click Continue. 3. In the Device Manager window, click the plus sign (+) next to DVD/CD-ROM drives, unless a minus sign (-) is already showing. Look for an optical drive listing. 4. Right-click the optical device listing to perform the following tasks: ● Update the driver. ● Disable the device. ● Scan for hardware changes. Windows scans your system for installed hardware and installs any required drivers. ● Click Properties to see if the device is working properly: ◦ Click Troubleshoot to fix problems. ◦ Click the Driver tab to update, roll back, disable, or uninstall drivers for this device. 30 Chapter 10 Troubleshooting

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10
Troubleshooting
The computer does not detect the optical drive
If the computer does not detect the optical drive, use Device Manager to troubleshoot the device and
then update, uninstall, or roll back the device driver:
1.
Remove any discs from the optical drive.
2.
Select
Start
>
Control Panel
>
System and Maintenance
>
Device Manager
. If prompted by
User Account Control, click
Continue
.
3.
In the Device Manager window, click the plus sign (+) next to
DVD/CD-ROM drives
, unless a minus
sign (-) is already showing. Look for an optical drive listing.
4.
Right-click the optical device listing to perform the following tasks:
●
Update the driver.
●
Disable the device.
●
Scan for hardware changes. Windows scans your system for installed hardware and installs
any required drivers.
●
Click
Properties
to see if the device is working properly:
◦
Click
Troubleshoot
to fix problems.
◦
Click the
Driver
tab to update, roll back, disable, or uninstall drivers for this device.
30
Chapter 10
Troubleshooting