HP 8550mfp Service Manual - Page 374
Load Tray 1, Paper Size
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Table 41. Numbered printer messages (continued) 41.3 UNEXPECTED PAPER SIZE LOAD TRAY 1 Event log message: 41.00.03 Description: Tray 1 is configured for a specific media size, but the printer detects a different size being fed from tray 1. For example, the printer was expecting a lettersized page but detected that an 11-by-17 inch-sized page was fed instead. = Media width specified in the printer driver or application = Media length specified in the printer driver or application Action: 1 Verify the correct size media (width and length) are loaded in tray 1. 2 Verify the paper guides are set correctly. 3 Load the requested size media in tray 1. Or, press GO to print on the default size. 4 Verify that the media width sensor on the paper guides are working properly. 5 Reconnect connector J1701 on the tray 1 width detection PCA, relay connector J33, and connector J208 on the controller board. 6 Replace the tray 1 pick-up assembly. 41.5 UNEXPECTED PAPER TYPE LOAD TRAY Event log message: 41.00.05 Description: The printer was expecting one type of medium to be fed from an input tray and a different type was fed. For example, the printer was expecting transparencies and plain paper was fed. = Input tray number (2, 3, or 4) = Media type specified in the printer driver or application = Media size specified in the printer driver or application Note: The size error in this message applies only to tray 1. Action: 1 Open and close the front door to remove the page from the printer. 2 Verify that the correct media are loaded in the input tray and the printer control panel is configured correctly. 3 Clean the detection windows of OHT sensors 1 and 2. 4 Reconnect connectors J1801 and J1802 of OHT sensors 1 and 2, connector J214 on the controller board, and relay connector J17. 5 Replace OHT sensors 1 and 2. 6 Replace the controller board. 372 Chapter 7 - Troubleshooting EN