HP 9000 rp4410-4 Site Preparation Guide, Third Edition - HP 9000 rp4410/rp4440 - Page 48

Information to Collect Before You Contact Support, Step 2.

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General Site Preparation Guidelines Information to Collect Before You Contact Support • Try to determine precisely what did or did not happen Step 2. Collect the following information: • The model number of your server (such as, rp4410 or rp4440) • The product number of your server. This can be found on the identification label, which is found at the front of the unit (typically A9956A, A9951A, and so on) • The serial number of your server. This can be found on the identification label Step 3. Become familiar with your system configuration: • Are you using the LAN, RS232, or web interface to monitor the server? • How many processors, DIMMs, and PCI cards have been installed? • What versions of processor, memory, and PCI cards are used and where are they installed? • What accessories are installed? Step 4. Determine the following: • Which firmware versions are in use? • When did the problem start? • Have recent changes been made to the system? • Which operating system and version is in use? 48 Chapter 2

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General Site Preparation Guidelines
Information to Collect Before You Contact Support
Chapter 2
48
•
Try to determine precisely what did or did not happen
Step 2.
Collect the following information:
•
The model number of your server (such as, rp4410 or rp4440)
•
The product number of your server. This can be found on the identification label, which is found
at the front of the unit (typically A9956A, A9951A, and so on)
•
The serial number of your server. This can be found on the identification label
Step 3.
Become familiar with your system configuration:
•
Are you using the LAN, RS232, or web interface to monitor the server?
•
How many processors, DIMMs, and PCI cards have been installed?
•
What versions of processor, memory, and PCI cards are used and where are they installed?
•
What accessories are installed?
Step 4.
Determine the following:
•
Which firmware versions are in use?
•
When did the problem start?
•
Have recent changes been made to the system?
•
Which operating system and version is in use?