HP AE370A Brocade Troubleshooting and Diagnostics Guide v6.1.0 (53-1000853-01, - Page 16
Most common problem areas, Questions for common symptoms
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1 Most common problem areas Most common problem areas Table 1 identifies the most common problem areas that arise within SANs and identifies tools to use to resolve them. TABLE 1 Common troubleshooting problems and tools Problem area Investigate Tools Fabric Storage Devices Hosts Storage Management Applications • Missing devices • Switch LEDs • Marginal links (unstable connections) • Switch commands (for example, • Incorrect zoning configurations switchShow or nsAllShow) for • Incorrect switch configurations diagnostics • Web or GUI-based monitoring and management software tools • Physical issues between switch and devices • Incorrect storage software configurations • Device LEDs • Storage diagnostic tools • Switch commands (for example, switchShow or nsAllShow) for diagnostics • Downlevel HBA firmware • Incorrect device driver installation • Incorrect device driver configuration • Host operating system diagnostic tools • Device driver diagnostic tools • Switch commands (for example, switchShow or nsAllShow) for diagnostics Also, make sure you use the latest HBA firmware recommended by the switch supplier or on the HBA supplier's web site • Incorrect installation and configuration of the storage devices that the software references. For example, if using a volume-management application, check for: • Incorrect volume installation • Incorrect volume configuration • Application-specific tools and resources Questions for common symptoms You first need to determine what the problem is. Some symptoms are obvious, such as the switch rebooted without any user intervention, or more obscure, such as your storage is having intermittent connectivity to a particular host. Whatever the symptom is, you will need to gather information from the devices that are directly involved in the symptom. Table 2 lists common symptoms and possible areas to check. You may notice that an intermittent connectivity problem has lots of variables to look into, such as the type of connection between the two devices, how the connection is behaving, and the port type involved. 2 Fabric OS Troubleshooting and Diagnostics Guide 53-1000853-01