HP AE370A Brocade Troubleshooting and Diagnostics Guide v6.1.0 (53-1000853-01, - Page 22
Storage software such as EMC Control Center, Veritas SPC, etc., HBA driver version
UPC - 882780362611
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1 Building a case for your switch support provider • What happened prior to the problem? • Is the problem reproducible? • If so, what are the steps to produce the problem? • What configuration was in place when the problem occurred? • A description of the problem with the switch or the fault with the fabric. • The last actions or changes made to the system environment: settings supportSave output; you can save this information on a qualified and installed Brocade USB storage device only on the Brocade 300, 5100, 5300 and the Brocade DCX enterprise-class platform. supportShow output • Host information: OS version and patch level HBA type HBA firmware version HBA driver version Configuration settings • Storage information: Disk/tape type Disk/tape firmware level Controller type Controller firmware level Configuration settings Storage software (such as EMC Control Center, Veritas SPC, etc.) 8. What and when were the last actions or changes made to the system environment? TABLE 3 Environmental changes Type of Change Date when change occurred 8 Fabric OS Troubleshooting and Diagnostics Guide 53-1000853-01