HP Armada 1500 Compaq Armada 1500 Family of Personal Computers Maintenance and - Page 59

Table 3-33, External Device Installation Problems and Solutions, Keyboard Problems and Solutions

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Table 3-33 External Device Installation Problems and Solutions Problem Possible Cause Solution(s) A new device is not Power switch of the new Initiate Suspend, turn on external devices with power recognized as part of external device was not turned switches, then exit Suspend to integrate the new device. the computer system. on before the system was turned on. External device was connected Windows 95: Initiate Suspend, plug in and turn on external after system was turned on. devices with power switches, then exit Suspend to integrate the new device. Windows NT: Power off computer and external devices. Power back on to integrate new device. The signal cable or power cord of the new device is loose or disconnected. Ensure that all cables are properly and securely connected. Ensure that all power cords are properly and securely plugged into an electrical outlet. The signal cable or power cord of the new device may be defective. Try connecting a different signal cable and/or power cord. Table 3-34 Keyboard Problems and Solutions Problem Possible Cause Solution(s) External keyboard does not work. External keyboard may not be securely connected or may be connected to an incorrect external connector. Ensure that the external keyboard is properly and securely connected to the external keyboard connector. Table 3-35 Mouse Problems and Solutions Problem Possible Cause Solution(s) External mouse does External mouse may not be not work. securely connected or may be connected to an incorrect external connector. Ensure that the external mouse is securely connected to the mouse connector or the correct external connector. Mouse was connected after Turn off the unit, connect the mouse, then turn the unit on to system was turned on. integrate the mouse. 3-32 Troubleshooting

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3-32
Troubleshooting
Table 3-33
External Device Installation Problems and Solutions
Problem
Possible Cause
Solution(s)
A new device is not
recognized as part of
the computer system.
Power switch of the new
external device was not turned
on before the system was
turned on.
Initiate Suspend, turn on external devices with power
switches, then exit Suspend to integrate the new device.
External device was connected
after system was turned on.
Windows 95: Initiate Suspend, plug in and turn on external
devices with power switches, then exit Suspend to integrate
the new device.
Windows NT: Power off computer and external devices.
Power back on to integrate new device.
The signal cable or power
cord of the new device is
loose or disconnected.
Ensure that all cables are properly and securely connected.
Ensure that all power cords are properly and securely
plugged into an electrical outlet.
The signal cable or power
cord of the new device may
be defective.
Try connecting a different signal cable and/or power cord.
Table 3-34
Keyboard Problems and Solutions
Problem
Possible Cause
Solution(s)
External keyboard
does not work.
External keyboard may not
be securely connected or
may be connected to an
incorrect external connector.
Ensure that the external keyboard is properly and securely
connected to the external keyboard connector.
Table 3-35
Mouse Problems and Solutions
Problem
Possible Cause
Solution(s)
External mouse does
not work.
External mouse may not be
securely connected or may
be connected to an incorrect
external connector.
Ensure that the external mouse is securely connected to the
mouse connector or the correct external connector.
Mouse was connected after
system was turned on.
Turn off the unit, connect the mouse, then turn the unit on to
integrate the mouse.