HP Business Inkjet 2800 HP Business Inkjet 2800 - User Guide - Page 38

HP Instant Support, Security and privacy - driver download

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Note HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools that help you quickly identify, diagnose, and resolve printing problems. It provides the following information about your device: z Easy access to troubleshooting tips Provides tips that are customized for your device. z Resolution of specific device errors Provides immediate access to information that can help you resolve error messages specific to your device. To see a description of the problem, as well as recommendations for solving or preventing the problem, click the link within the message. To see a list of past device errors, click Alerts on the left side of the HP Instant Support page. z Notification of device driver and firmware updates Alerts you when there is a firmware or driver update, a message appears on the HP Instant Support home page. Click the link within the message to go directly to the download section of the HP website. z Obtaining support services Provides a list of the support services that are available for your device. z Managing ink and media usage (myPrintMileage) Helps you manage and forecast printer supplies usage. z Self diagnostic testing for your device Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured devices appears. When you select the device that you want to diagnose, HP Instant Support can help you with such tasks as making sure that you have the latest device driver available and gaining access to reports about the device status and detailed device-diagnostic information. If any errors are detected during this process, you are given the option to perform updates to the device drivers or Jetdriver firmware or to perform detailed diagnostic tests on the device. z Knowledge database Use the HP knowledge database to quickly find answers to your questions. Security and privacy When you use HP Instant Support, detailed device information, such as the serial number, error conditions, and status, is sent to HP. HP respects your privacy and manages this information according to the guidelines that are outlined in the HP Online Privacy Statement (http://www.hp.com/country/us/eng/privacy.htm). To view all the data that is sent to HP, select Source (for Internet Explorer) or Page Source (for Netscape) from the View menu in your Web browser. 36 4 - Configuring and managing the printer ENWW

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36
4 - Configuring and managing the printer
ENWW
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools that help you quickly identify,
diagnose, and resolve printing problems.
It provides the following information about your device:
Easy access to troubleshooting tips
Provides tips that are customized for your device.
Resolution of specific device errors
Provides immediate access to information that can help you resolve error messages
specific to your device.
To see a description of the problem, as well as recommendations for solving or preventing
the problem, click the link within the message. To see a list of past device errors,
click
Alerts
on the left side of the HP Instant Support page.
Notification of device driver and firmware updates
Alerts you when there is a firmware or driver update, a message appears on the
HP Instant Support home page. Click the link within the message to go directly to the
download section of the HP website.
Obtaining support services
Provides a list of the support services that are available for your device.
Managing ink and media usage (myPrintMileage)
Helps you manage and forecast printer supplies usage.
Self diagnostic testing for your device
Runs a diagnostic test of your device. Select
Printer
on the
Self Help
menu on the
Instant Support page to start diagnosing the devices. HP Instant Support checks the
computer, and a list of configured devices appears. When you select the device that you
want to diagnose, HP Instant Support can help you with such tasks as making sure that
you have the latest device driver available and gaining access to reports about the device
status and detailed device-diagnostic information.
If any errors are detected during this process, you are given the option to perform updates
to the device drivers or Jetdriver firmware or to perform detailed diagnostic tests on the
device.
Knowledge database
Use the HP knowledge database to quickly find answers to your questions.
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial number,
error conditions, and status, is sent to HP. HP respects your privacy and manages this
information according to the guidelines that are outlined in the HP Online Privacy Statement
(
).
Note
To view all the data that is sent to HP, select
Source
(for Internet Explorer) or
Page Source
(for Netscape) from the
View
menu in your Web browser.