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HP C4780 User Guide - Page 55

Solve a problem, HP support, HP support by phone, Phone support period, Placing a call - photosmart troubleshooting

UPC - 884420751557

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Page 55 highlights

Solve a problem 12 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print troubleshooting • Print quality troubleshooting • Memory card troubleshooting • Copy troubleshooting • Scan troubleshooting • Errors HP support • HP support by phone • Additional warranty options HP support by phone Phone support options and availability vary by product, country/region, and language. This section contains the following topics: • Phone support period • Placing a call • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Photosmart C4700 series) • Serial number (located on the back or bottom of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? Solve a problem 53

Section	Page
Contents	3
HP Photosmart C4700 series Help	5
Finish setting up the HP Photosmart	7
Add the HP Photosmart to a network	7
Install the software for a network connection	11
Set up a USB connection	12
Get to know the HP Photosmart	13
Printer parts	13
Control panel features	14
How do I?	15
Print	23
Print documents	23
Print photos	24
Print envelopes	29
Print on specialty media	30
Print a Web page	31
Scan	35
Scan to a computer	35
Scan to a memory card	36
Copy	39
Copy text or mixed documents	40
Reprint photos	45
Save photos	47
Work with cartridges	49
Check the estimated ink levels	49
Replace the cartridges	50
Order ink supplies	52
Cartridge warranty information	53
Solve a problem	55
HP support	55
HP support by phone	55
Phone support period	55
Placing a call	55
After the phone support period	56
Additional warranty options	56
Setup troubleshooting	56
The product will not turn on	57
After setting up the product, it does not print	59
Uninstall and reinstall the software	61
Print troubleshooting	62
Check cartridges	62
Check paper	63
Check product	64
Print quality troubleshooting	66
Memory card troubleshooting	67
The product does not read the memory card	67
The photos on the memory card do not transfer to my computer	68
Copy troubleshooting	69
Resize to Fit is not working as expected	69
Scan troubleshooting	70
Text is incorrect or missing	71
Errors	71
Product messages	71
Missing HP Photosmart Software	73
File messages	74
Photos not found	74
Supported file types for the product	75
File corrupted	75
General user messages	76
Cannot crop	76
Memory card error	77
Paper messages	78
Print cartridge messages	79
Need alignment or alignment failed	80
Print cartridge is missing, incorrectly installed, or not intended for your product	84
Print cartridges missing or not detected	89
Incompatible print cartridges	93
Print cartridge problem	96
Technical information	107
Notice	107
Specifications	107
Environmental product stewardship program	108
Eco-Tips	109
Paper use	109
Plastics	109
Material safety data sheets	109
Recycling program	109
HP inkjet supplies recycling program	110
Power consumption	110
Disposal of waste equipment by users in private households in the European Union	111
Chemical Substances	111
Toxic and hazardous substance table	112
Regulatory notices	112
Regulatory model identification number	112
FCC statement	113
VCCI (Class B) compliance statement for users in Japan	113
Notice to users in Japan about the power cord	113
Notice to users in Korea	114
HP Photosmart C4700 series declaration of conformity	115
Regulatory wireless statements	116
Exposure to radio frequency radiation	116
Notice to users in Brazil	116
Notice to users in Canada	116
European Union regulatory notice	117
Notice to users in Taiwan	118