HP C5726A HP Surestore DLT Internal/External Tape Drive User's Guide - Page 63

HPTapeAssure, If the Self-Test Fails, If no lights show

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Troubleshooting HP TapeAssure HP TapeAssure If your computer runs under Windows 95, Windows NT or Novell NetWare, you can use the HP TapeAssure software provided on the HP SureStore Tape CD-ROM as a diagnostic tool if your computer is running. Insert the HP SureStore Tape CD-ROM, double-click on Setup.exe, and choose the "Run TapeAssure" option from the main screen. No other backup software should be running at the same time. Note If the program does not work correctly or hangs during processing, there may be a compatibility problem with the SCSI card. The current version of HP TapeAssure may not support: • Adaptec 1510 cards (6360 chip set) • Symbios cards In order to verify installation of your tape drive, use your backup software to run a trial backup and restore. If the Self-Test Fails If no lights show: 1 Check that the power cord is securely seated at both ends. 2 Check that the power socket is switched on. 3 Check that the drive is switched on (press "I" on the power switch). 4 If the drive still fails to show signs of life, check the power socket with some other device which you know works. 5 If the power socket is live, there is a problem with the drive. Call for service. If all the right side or left side lights flash on the front panel: There is a fault with the drive. 1 Try turning the power switch on the drive off and then on again. 2 If the problem persists, call for service. Note If there is a tape cartridge loaded in the drive, try to unload the cartridge by pressing the Unload button. If this succeeds, try turning the power switch on the drive off and then on again. 6-2

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Troubleshooting
HP TapeAssure
6-2
HP TapeAssure
If your computer runs under Windows 95, Windows NT or Novell NetWare,
you can use the HP TapeAssure software provided on the
HP SureStore
Tape
CD-ROM as a diagnostic tool if your computer is running.
Insert the
HP SureStore Tape
CD-ROM, double-click on
Setup.exe
, and
choose the
“
Run TapeAssure
”
option from the main screen. No other
backup software should be running at the same time.
Note
If the program does not work correctly or hangs during processing, there
may be a compatibility problem with the SCSI card. The current version of
HP TapeAssure may not support:
•
Adaptec 1510 cards (6360 chip set)
•
Symbios cards
In order to verify installation of your tape drive, use your backup software
to run a trial backup and restore.
If the Self-Test Fails
If no lights show:
1
Check that the power cord is securely seated at both ends.
2
Check that the power socket is switched on.
3
Check that the drive is switched on (press
“
I
”
on the power switch).
4
If the drive still fails to show signs of life, check the power socket with
some other device which you know works.
5
If the power socket is live, there is a problem with the drive. Call for
service.
If all the right side or left side lights flash on the front panel:
There is a fault with the drive.
1
Try turning the power switch on the drive off and then on again.
2
If the problem persists, call for service.
Note
If there is a tape cartridge loaded in the drive, try to unload the cartridge
by pressing the Unload button. If this succeeds, try turning the power
switch on the drive off and then on again.