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HP C5726A HP Surestore DLT Internal/External Tape Drive User's Guide - Page 77

Worldwide Online Services, World Wide Web and FTP, CompuServe, Internet E-mail

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Customer Support Contacting Customer Support Worldwide Online Services HP offers electronic services that give you an interactive way to access information and help on set-up, configuration, installation and operation of your product. The online services are available on the World Wide Web and FTP, as well as the country-specific resources listed later in this section. World Wide Web and FTP Support information for DLT drives is available from HP's World Wide Web Site: http://www.hp.com/support/dlt Software drivers, product and support information are available from HP's World Wide Web and FTP sites: World Wide Web: http://www.hp.com/go/tape FTP: ftp.hp.com/pub/information_storage/surestore CompuServe Download software, firmware and support documents; discuss issues in user forums. Address: Go HPSYS Internet E-mail To leave messages for HP SureStore technical support: [email protected] Messages are usually answered within 48 hours. Contacting Customer Support North and South America Mailing Address: HP SureStore Technical Support 815 14th Street SW, Bldg. E Loveland, CO 80537 USA B-6

Section	Page
Internal Drives—Installation Overview	2
Contents	4
1 Installing Your Internal Drive	4
2 Installing an External Drive	4
3 Operating the Drive	4
4 Care of the Drive and Tape Cartridges	5
5 Tape Cartridge Densities and Compression	5
6 Troubleshooting	5
7 Product Specifications and Ordering Information	5
8 Customer Support	5
Index	5
Regulatory Information	5
Installing Your Internal Drive	6
Before You Start	7
Check the Contents of the Box	7
Check System Prerequisites	8
Registering Your Tape Drive	9
Step 1: Check the Drive’s SCSI ID	10
Checking the SCSI IDs of Existing Devices	10
Termination Power	12
Step 2: Attach Local Language Labels if Necessary	12
Step 3: Prepare the Mounting Bay	13
Step 4: Attach Mounting Rails or Tray (if required)	13
Step 5: Install the Drive	14
Step 6: Attach Power and SCSI Cables	15
Step 7: Secure the Drive	17
On Completion	17
Verify the Installation	17
Install Backup Software and Driver	18
What Next?	18
Installing an External Drive	20
Before You Start	21
Check the Contents of the Box	21
Check System Prerequisites	22
Select a Site for the Drive	23
Power Down the Computer	23
Step 1: Check the Drive’s SCSI ID	24
Step 2: Attach Local Language Labels if Necessary	27
Step 3: Attach the SCSI Terminator	27
Step 4: Connect the SCSI Cable	27
Step 5: Connect the Power Cable	28
On Completion:	29
Verify the Installation	29
Install Backup Software and Driver	30
Registering Your Tape Drive	30
What Next?	31
Operating the Drive	32
Front Panel (HPSureStoreDLT80)	33
Density and Compression Lights—Normal Usage	34
Front Panel (HPSureStoreDLT70)	35
Density and Compression Lights—Normal Usage	36
Front Panel (HPSureStoreDLT40)	37
Density and Compression Lights—Normal Usage	38
Operating the Drive	39
Using the Cartridge Locking Handle	40
The Power-On Self-Test	43
After a Successful Self-Test	43
After an Unsuccessful Self-Test	43
Care of the Drive and Tape Cartridges	44
Cleaning the Tape Heads	45
When to Clean the Heads	45
Using a Cleaning Cartridge	45
Types of Tape Cartridges	47
Write-Protecting a Cartridge	47
Taking Care of Data Cartridges	48
Inspecting Cartridges Before Loading and After Unloading	49
How to detect a lost leader in a tape drive:	50
Handling Tape Cartridges	50
Labeling Cartridges	51
Operating Conditions	51
Conditioning Cartridges	52
Storing Cartridges	52
Transporting Cartridges	52
Environmental Conditions	52
Impact and Vibration	52
Tape Cartridge Densities and Compression	54
Density	55
Changing the Density and Compression for Writing	55
HPSureStoreDLT40	56
HPSureStoreDLT70	56
HPSureStoreDLT80	56
How to Select Density and Compression	58
Troubleshooting	62
HPTapeAssure	63
If the Self-Test Fails	63
Other Problems	64
Product Specifications and Ordering Information	66
Product Specification	67
Physical Specification	67
Performance Specification	67
Power Requirements	67
Interface Specification	68
Environmental Specification	68
Vibration and Shock Tolerance	68
Reliability Specification	69
Safety and Electromagnetic Emissions Specification	69
Ordering Information	70
Cartridges	70
SCSI Accessories	70
Customer Support	72
Warranty	73
Limited Warranty Statement for USA, Canada, Australia and New Zealand	73
Hewlett-Packard Year 2000 Warranty	75
Service and Support	75
Obtaining Technical Support	76
Obtaining Service	76
HP Service Agreements	76
Returning Your HPSureStore Tape Drive	76
Worldwide Online Services	77
World Wide Web and FTP	77
CompuServe	77
Internet E-mail	77
Contacting Customer Support	77
North and South America	77
Mailing Address:	77
America Online:	78
QuickFAX Faxback Service:	78
Fax Machine:	78
Telephone Support:	78
Europe	78
Mailing Address:	78
America Online/Bertelsmann:	78
Bulletin Board:	78
HP First Faxback Service:	78
Telephone Support:	79
Australia	80
Bulletin Board:	80
HP First Faxback Service:	80
Fax Machine:	80
Telephone Support:	80
China (PRC)	80
Mailing Address:	80
HP First Faxback Service:	80
Fax Machine:	80
Telephone Support:	80
Hong Kong	81
Fax Machine:	81
Telephone Support:	81
India	81
Mailing Address:	81
E-mail: [email protected]	81
Fax Machine: +91 (11) 682 6041	81
Telephone Support: +91 (11) 682 6035	81
Indonesia	81
Fax Machine:	81
Telephone Support:	81
Japan	81
World Wide Web:	81
HP First Faxback Service:	82
Fax Machine:	82
Telephone Support:	82
Korea	82
Mailing Address:	82
FTP Site:	82
Bulletin Board:	82
World Wide Web:	82
HP First Faxback Service:	82
Fax Machine:	83
Telephone Support:	83
Malaysia	83
Fax Machine:	83
Telephone Support:	83
New Zealand	83
Bulletin Board:	83
HP First Faxback Service:	83
Fax Machine:	83
Telephone Support:	83
Philippines	83
Fax Machine:	83
Telephone Support:	84
Singapore	84
Mailing Address:	84
HP First Faxback Service:	84
Fax Machine:	84
Telephone Support:	84
Taiwan (ROC)	84
Mailing Address:	84
Bulletin Board:	84
HP First Faxback Service:	84
Fax Machine:	84
Telephone Support:	85
Thailand	85
Fax Machine:	85
Telephone Support:	85
Vietnam	85
Fax Machine:	85
Telephone Support:	85
Index	86
Regulatory Information	90