HP C7769B Service Manual - Page 39

If the Error Code continues, replace the Drive Roller Encoder

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System Error Codes System Error: 56:13 Problem Description: Error in the Drive Roller Encoder Sensor quadrature. Corrective Action: Try the following: n Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. n If the Error Code continues, replace the Drive Roller Encoder Sensor ⇒ Page 8-38. System Error: 61:04 Problem Description: Firmware Error. Corrective Action: Try the following: n Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. n If the Error Code reappears, check for a new Firmware release. n If the new Firmware release does not solve the problem, or if new Firmware release was not available, then contact the HP Response Center (or directly to the Division) supplying the following information: - Model and Serial Number of the Printer. - Firmware release of the Printer (use the Printer Information utility ⇒ Page 4-26). - The complete Error Code information, including the linefeed where the error occurred (use the Error Log utility to obtain this information ⇒ Page 2-5). HP DesignJets 500 and 800 Series Printers Service Manual 2-13

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System Error Codes
2-13
HP DesignJets 500 and 800 Series Printers Service Manual
System Error:
56:13
Problem
Description:
Error in the Drive Roller Encoder Sensor quadrature.
Corrective Action:
Try the following:
n
Switch the Printer Off and wait a few minutes. Switch the Printer
On again and check if the Error Code has disappeared.
n
If the Error Code continues, replace the Drive Roller Encoder
Sensor
⇒
Page
8-38
.
System Error:
61:04
Problem
Description:
Firmware Error.
Corrective Action:
Try the following:
n
Switch the Printer Off and wait a few minutes. Switch the Printer
On again and check if the Error Code has disappeared.
n
If the Error Code reappears, check for a new Firmware release.
n
If the new Firmware release does not solve the problem, or if new
Firmware release was
not
available, then contact the HP
Response Center (or directly to the Division) supplying the
following information:
– Model and Serial Number of the Printer.
– Firmware release of the Printer (use the Printer Information
utility
⇒
Page
4-26
).
– The complete Error Code information, including the linefeed
where the error occurred (use the Error Log utility to obtain this
information
⇒
Page
2-5
).