HP C7769B Service Manual - Page 40

System Error Codes System Error: 61:05 Problem Description: Error Processing Job. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when processing either a PostScript or HP-GL/2 file. Corrective Action: Try the following: n Switch the Printer Off and wait a few minutes. Switch the Printer On again and resend the file that you were trying to print. n If the Error Code reappears after resending the file, then try generating the file again and try to print again. n If the file that is causing this error is PostScript, check if it is Binary. If the file is Binary, use AppleTalk to send the file to the Printer. If AppleTalk is not being used to send the Binary file to the Printer, then change the PostScript settings to Binary through the Front Panel (Set-up menu / PS settings / Encoding / Binary). n If the Error Code continues to reappear, check for a new release of the Driver. System Error: 64:04 Problem Description: Firmware Error (USB Port). Corrective Action: Try the following: n Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. n If the Error Code reappears, check for a new Firmware release. n If the new Firmware release does not solve the problem, or if new Firmware release was not available, then contact the HP Response Center (or directly to the Division) supplying the following information: - Model and Serial Number of the Printer. - Firmware release of the Printer (use the Printer Information utility ⇒ Page 4-26). - The complete Error Code information, including the linefeed where the error occurred (use the Error Log utility to obtain this information ⇒ Page 2-5). 2-14 HP DesignJets 500 and 800 Series Printers Service Manual