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HP C7770B HP Designjet 500ps Printer - User's Guide - Page 95

Smears or Scratching on Your Printed Media, In order to obtain better results perform the following

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Introduction Media & Ink Solutions Front Panel Printer Options Other Index Solving Problems Image Quality Problems Ink Supply Problems Media Problems Image Error Other Problems Getting Help Smears or Scratching on Your Printed Media This problem can appear on paper-based coated media if a lot of ink is printed quickly. The media cannot absorb the ink quickly enough and becomes distorted. As the printheads move over the media, the printheads and the media come into contact with each other and the printed image is smeared. 1. Press the Cancel key on the front panel; if you continue to print, the paper may damage the printheads. 2. Cancel the print job from your computer application. 3. In order to obtain better results perform the following: • Use HP recommended media. If the image you are printing has intense color, use HP Heavy Coated Paper. • Try to increase the print margins by relocating the image in the page from your software applications. If the above fails to solve the problem of smears and scratching, change the media you are using to a non-paper based media such as HP Clear film.

Section	Page
Introduction	1
Using this Guide	2
How to Use this Guide	3
Related Information	4
User’s Reference Guide Navigation	5
Introducing Your HPDesignJet500PS Printer	6
Your Printer’s Main Features	7
HP Ink Supplies	9
Print Resolution	10
Media	11
User Interface	12
Memory	13
Drivers	14
Front View of Printer	15
Printer Connections	16
Media & Ink	17
Media Choice	18
Choosing Paper or Other Media	19
Paper Types	20
Physical Characteristics of Paper Types	21
Additional Information About Paper Types	23
Combinations of Media Type and Print Quality Selection	24
CAD Drawings—Mono	25
CAD Drawings and GIS—Color (Lines and low density)	26
CAD Rendering, GIS and Images—Color and CAD (high ink density)	27
Handling Your Paper or Type of Media	28
Obtaining Roll or Sheet Paper Information	29
Print Times for a Selected Print Quality	30
Printable Area	31
ANSI Paper	32
Architectural Paper	33
ISO Paper	34
Roll Media	35
Installing a New Roll on the Printer	36
Loading Roll Media	37
Unloading Roll Media	38
Removing Roll Media from the Printer	39
Removing Roll Media from the Spindle	40
Cutter Replacement	41
Prerequisites	41
Important Information	41
Sheet Media	42
Which Side Up?	43
Which Edge First?	44
Loading Sheet Media	45
Important	45
Unloading Sheet Media	46
Important	46
Ink System	47
What are HP Ink Supplies?	48
Ink Cartridges	48
Printheads	48
Component identification	49
Ink Supply Guidelines	50
Precautions	51
Color Calibration	52
Drying Time	53
Drying Time Settings	54
Typical Drying Times	55
Drying Procedure	56
Ink Cartridges	57
Ink Cartridge Errors	58
Ink Cartridge Levels	59
Ink Cartridge Information	60
Ink Cartridge Replacement	61
Printheads	62
Printhead Errors	63
Printhead Information	64
PrintheadReplacement	65
Printhead Alignment	66
Solutions	67
Solving Problems	68
Finding the Source of Your Problem	69
Image Quality Problems	70
Configuration Correction	71
Troubleshooting Procedure	72
Running the Troubleshooting Utility	72
Diagnostic Print A Interpretation	73
Diagnostic Print B Interpretation	74
Troubleshooting Flow Chart	75
Advance Calibration	76
Advance Calibration Values	77
Stepped Lines	78
Incomplete Lines	79
Color Alignment	80
Horizontal Banding	81
Color Accuracy	82
Related Topics	82
Color Consistency problems	83
Long Term Color Bleeding (Glossy Papers)	83
Color Accuracy Configuration	84
Additional Color Accuracy Information	85
Ink Supply Problems	86
Printhead Problems after Replacement	86
Problems Inserting the Ink Cartridge	86
Problems Inserting the Printhead	86
Unknown Printhead Error	87
Media Problems	88
Media	89
Clearing a Media Jam	90
Removing Jammed Paper	91
Removing Jammed Paper (continued)	92
Ink Marks on the Media	93
Warped Lines	94
Blurred Lines (Ink “Bleeds” from Lines)	94
Marks or Scratches on Glossy Paper after Printing	94
Smears or Scratching on Your Printed Media	95
Media Loading Problems	96
Media Output Problems	97
Prints Fall on the Floor After Being Cut	97
Prints Do Not Stack Properly in the Media Bin	97
Image Error	98
Image is Incomplete	99
Output Contains Only a Partial Print	99
Image is Clipped	100
Long-Axis Print Is Clipped	100
Printed Image Incorrect	101
Image is in One Portion of the Printing Area	102
Print is Distorted or Unintelligible	103
One Image Overlays Another on the Same Sheet	103
Other Sources of Information	104
Other Problems	105
Communication Problems	106
File Size and Memory	106
Printer Does not Print	107
Printer Seems Too Slow	108
Getting Help	109
HP Customer Care	110
What to Do Before You Call	111
HP DesignJet Online	112
Front Panel	113
The Front Panel	114
Navigation Keys	115
Display Screen	116
Action Keys	117
Menu Structure	118
Paper Menu	119
Ink Menu	120
Job Management Menu	121
Set-up Menu	122
Set-up Menu (continued)	123
Navigating the Menu System	124
Navigation Example	125
How to Set the Ink-drying Time to Two Minutes	125
Message Descriptions	129
Printer Options	144
Page Format	145
Page Description	146
Page Size	147
Margins	147
Printing Area	147
Inked Area	147
Setting Page Size in the Front Panel	148
Image Appearance	149
Set-up MenuPrinting Images in Grayscale	150
Print Speeds and Print Quality	151
Print Quality	153
Advanced Options	154
Improving Line Quality and Graphics Details	155
Best Quality Settings	156
Print Management	157
Cancelling a Page that is Printing	158
Cancelling the Drying Time	159
Printer Configuration	160
Printer Information	161
Front Panel Setup	162
Menu and Message Language	163
Alert Buzzer	164
Screen Contrast	165
Altitude Setting	166
Graphics Language and Networks	167
For System Administrators	167
Setting up the I/O Card	168
Network	168
To Change the I/O Time-out Setting	168
Controlling the Cutter	169
Upgrading Your Printer	170
Color Settings	171
Color/monochrome	171
RGB	171
Rendering Intent	171
Logs	172
Printhead Log	172
Error Log	172
Other	173
Care of the Printer	174
Cleaning the Printer	175
Cleaning the Printer Exterior	175
Storing and Moving Your Printer	176
Installing Expansion Cards	177
Network Card Installation	178
HP-GL2 Accessory Card Installation	181
Specifications	182
Functional Specifications	183
Physical Specifications	187
Memory Specifications	188
Printer Power Specifications	189
Ecological Specifications	190
Enviromental Specifications	191
Acoustic Specifications	192
Connection Specifications	193
Cable Specification	194
Recommended Cables	195
Ordering Accessories	196
Documentation	197
Hardware	199
Consumable Items	200
Glossary	201

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Solving Problems

Image Quality

Problems

Ink Supply

Problems

Media Problems

Image Error