HP Carrier-grade cc2300 UserÆs Guide and Technical UserÆs Gu - Page 126

Power Light Does Not Light, No Characters Appear on Screen, Characters Are Distorted or Incorrect

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HP cc3300 Carrier Grade Server Product Guide • System cooling fans do not rotate. • Diskette drive activity light does not light. • CD-ROM drive activity light does not light. • There are problems with application software. • The bootable CD-ROM is not detected. Try the solutions in the order given. If you cannot correct the problem, contact your service representative or authorized dealer for help. Power Light Does Not Light Check the following: • Is the system operating normally? If so, the power LED is probably defective or the cable from the front panel to the server board is loose. • Are there other problems with the system? If so, check the items listed under "System Cooling Fans Do Not Rotate Properly." • If all items are correct and problems persist, contact your service representative or authorized dealer for help. No Characters Appear on Screen Check the following: • Is the keyboard functioning? Check to see that the "Num Lock" light is functioning. • Is the video monitor plugged in and turned on? • Are the brightness and contrast controls on the video monitor properly adjusted? • Are the video monitor switch settings correct? • Is the video monitor signal cable properly installed? • Is the onboard video controller enabled? If you are using an add-in video controller board, do the following: • Verify that the video controller board is fully seated in the server board connector. • Reboot the system for changes to take effect. • If there are still no characters on the screen after you reboot the system and POST emits a beep code, write down the beep code you hear. This information is useful for your service representative. • If you do not receive a beep code and characters do not appear, the video display monitor or video controller may have failed. Contact your service representative or authorized dealer for help. Characters Are Distorted or Incorrect Check the following: • Are the brightness and contrast controls properly adjusted on the video monitor? See the manufacturer's documentation. • Is the video monitor signal and power cable properly installed? • If the problem persists, the video monitor may be faulty or it may be the incorrect type. Contact your service representative or authorized dealer for help. 126 Solving Problems

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HP cc3300 Carrier Grade Server Product Guide
126
Solving Problems
•
System cooling fans do not rotate.
•
Diskette drive activity light does not light.
•
CD-ROM drive activity light does not light.
•
There are problems with application software.
•
The bootable CD-ROM is not detected.
Try the solutions in the order given.
If you cannot correct the problem, contact your service
representative or authorized dealer for help.
Power Light Does Not Light
Check the following:
•
Is the system operating normally?
If so, the power LED is probably defective or the cable from
the front panel to the server board is loose.
•
Are there other problems with the system?
If so, check the items listed under “System Cooling
Fans Do Not Rotate Properly.”
•
If all items are correct and problems persist, contact your service representative or authorized
dealer for help.
No Characters Appear on Screen
Check the following:
•
Is the keyboard functioning?
Check to see that the “Num Lock” light is functioning.
•
Is the video monitor plugged in and turned on?
•
Are the brightness and contrast controls on the video monitor properly adjusted?
•
Are the video monitor switch settings correct?
•
Is the video monitor signal cable properly installed?
•
Is the onboard video controller enabled?
If you are using an add-in video controller board, do the following:
•
Verify that the video controller board is fully seated in the server board connector.
•
Reboot the system for changes to take effect.
•
If there are still no characters on the screen after you reboot the system and POST emits a beep
code, write down the beep code you hear.
This information is useful for your service
representative.
•
If you do not receive a beep code and characters do not appear, the video display monitor or
video controller may have failed.
Contact your service representative or authorized dealer
for help.
Characters Are Distorted or Incorrect
Check the following:
•
Are the brightness and contrast controls properly adjusted on the video monitor?
See the
manufacturer’s documentation.
•
Is the video monitor signal and power cable properly installed?
•
If the problem persists, the video monitor may be faulty or it may be the incorrect type.
Contact your service representative or authorized dealer for help.