HP Chromebook x360 14 G1 User Guide - Page 22

Backing up, resetting, and recovering, Backing up, Resetting, Recovering

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5 Backing up, resetting, and recovering Backing up You can back up your data to an optional USB flash drive or SD memory card or through Google DriveTM. For detailed information about creating a backup, go to http://www.support.google.com. Resetting IMPORTANT: A factory reset erases all the information on your computer hard drive, including all the files in the Downloads folder. Before you reset, make sure to back up your files to an optional USB flash drive, SD memory card, or through Google Drive. The factory reset won't delete any of your files on Google Drive or an external storage device. You might want to reset your computer in the following circumstances: ● You see the message "Reset this Chrome device." ● You are having problems with your user profile or settings. ● You have tried restarting your computer, and it's still not working properly. ● You want to change the owner of your computer. To reset your computer: 1. Under the Settings menu, select Advanced. 2. In the Powerwash section, select Powerwash. 3. Select Restart, and then sign in with your Google account. NOTE: The account you sign in with after you reset your computer will be recognized as the owner account. 4. Follow the on-screen instructions to reset your computer. 5. After you complete the reset, you can set up your computer and check to see whether the problem is fixed. Recovering When your Chrome operating system (OS) isn't working properly, you can perform a recovery. A recovery reinstalls the operating system and software programs and restores the original factory settings. Locally saved files and saved networks are deleted for all accounts. Your Google accounts and any data synced to your Google Drive are not affected by a system recovery. IMPORTANT: Recovery permanently erases everything on your computer hard drive, including your downloaded files. If possible, back up your files before you recover your computer. NOTE: For more information about performing a system recovery on your computer, see http://www.support.google.com. Before beginning the recovery process, you need the following: 16 Chapter 5 Backing up, resetting, and recovering

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5
Backing up, resetting, and recovering
Backing up
You can back up your data to an optional USB flash drive or SD memory card or through Google Drive
TM
. For
detailed information about creating a backup, go to
.
Resetting
IMPORTANT:
A factory reset erases all the information on your computer hard drive, including all the files in
the Downloads folder. Before you reset, make sure to back up your files to an optional USB flash drive, SD
memory card, or through Google Drive. The factory reset won't delete any of your files on Google Drive or an
external storage device.
You might want to reset your computer in the following circumstances:
●
You see the message "Reset this Chrome device."
●
You are having problems with your user profile or settings.
●
You have tried restarting your computer, and it's still not working properly.
●
You want to change the owner of your computer.
To reset your computer:
1.
Under the
Settings
menu, select
Advanced
.
2.
In the
Powerwash
section, select
Powerwash
.
3.
Select
Restart
, and then sign in with your Google account.
NOTE:
The account you sign in with after you reset your computer will be recognized as the owner
account.
4.
Follow the on-screen instructions to reset your computer.
5.
After you complete the reset, you can set up your computer and check to see whether the problem is
fixed.
Recovering
When your Chrome operating system (OS) isn’t working properly, you can perform a recovery. A recovery
reinstalls the operating system and software programs and restores the original factory settings. Locally
saved files and saved networks are deleted for all accounts. Your Google accounts and any data synced to
your Google Drive are not affected by a system recovery.
IMPORTANT:
Recovery permanently erases everything on your computer hard drive, including your
downloaded files. If possible, back up your files before you recover your computer.
NOTE:
For more information about performing a system recovery on your computer, see
.
Before beginning the recovery process, you need the following:
16
Chapter 5
Backing up, resetting, and recovering