HP Color LaserJet 9500 Service Manual - Page 443
E.00 Jam Inside Upper
View all HP Color LaserJet 9500 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 443 highlights
Table 77. Numerical error messages for the HP LaserJet 9500 Series printer (continued) Message Explanation Recommended action 13.20.00 JAM INSIDE PAPER PATH 13.25.00 JAM INSIDE UPPER RIGHT DOOR 13.29.00 JAM INSIDE DUPLEXER 13.3E.00 JAM INSIDE TOP OUTPUT BIN or 13.3E.00 JAM INSIDE UPPER LEFT DOOR z A residual media jam occurred in the 1 paper path. z The T2 input sensor (SR42), the fuser input sensor (SR6), and/or the fuser output sensor (PS1501) detect media when the printer doors are closed. 2 3 4 5 z The media is detected as longer 1 than what is configured on the control panel, as reported by the registration sensor (SR3). 2 z A re-feeding jam occurred in the 1 duplexer. z The duplexer media re-feed sensor (SR30) detects media when the 2 printer doors are closed. 3 z Residual media is detected under 1 the face-down output sensor (PS901). 2 z If this error reoccurs, it is a 13.3E.00 JAM INSIDE UPPER LEFT DOOR error. Check the paper path from the registration area to the T2 area and through the fuser. If there is jammed media, remove the ITB and fuser. Remove the jammed media. Check the right side lower door area for residual media or jammed sensor flags. Check the T2 input sensor (SR42), the fuser upstream sensor (SR6), and the fuser output sensor (PS1501) for correct flag movement and functionality (see "Paper-path jam sensors" on page 403). Check connectors J3207 and J121 on the DC controller. Check the supporting connectors to the DC controller PCA. Check for supported media, and that the media size for the tray is correctly set on the control panel. Make sure that the software program or the driver settings are requesting the size of media that is in the tray. (This is particularly important if the tray size is set to ANY SIZE because the printer registers that the media is the size requested from the job.) Remove the duplexer, and check the inside of the duplexer and the duplex cavity for residual media. Check the duplexer media re-feed sensor (SR30; see "Paper-path jam sensors" on page 403) for correct functionality, and check the supporting connectors to the DC controller PCA. If the error persists, replace the duplexer. See "Duplexer" on page 258. Remove the media from the facedown delivery area. Check the face-down output sensor (PS901; see "Paper-path jam sensors" on page 403) for correct functionality, and check the supporting connectors to the DC controller PCA. ENWW Chapter 7 Troubleshooting 441