HP Color LaserJet CM4730 Digital Send Setup and Problem Solving Guide - (multi - Page 30

Problem Solving, Digital Sending, Send to Folder, Enable Send to Folder, Apply

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English The DSS has been uninstalled, but the message DSS has ownership over the printer appears. Cause Solution Communication error 1. Turn off and then turn on the product. 2. Restart the EWS. The Network Folder icon does not appear on the product control-panel home screen even when Send to Email is configured. Cause Solution Send to Folder is not enabled in the EWS. 1. Open the EWS for the desired product. 2. Click the Digital Sending tab. 3. Click Send to Folder. 4. Select the Enable Send to Folder option. 5. Click Apply. Cannot type a new e-mail address at the control panel. Cause Digital Send is set to use address book entries only Solution 1. Open the EWS for the desired product. 2. Click the Digital Sending tab. 3. Click E-mail Settings. 4. Click to clear the Use Address Book entries only check box. 5. Click Apply. Cannot send to E-mail. Cause Authentication error, or the SMTP gateway is not correct. Solution 1. Open the EWS for the desired product. 2. Click the Digital Sending tab. 3. Click E-mail Settings. 4. Click Find Gateways. A dialog box opens that contains the available gateway IP addresses. Select an address and click OK. 24 Chapter 7 Problem Solving ENWW

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The DSS has been uninstalled, but the message DSS has ownership over the printer appears.
Cause
Solution
Communication error
1.
Turn off and then turn on the product.
2.
Restart the EWS.
The Network Folder icon does not appear on the product control-panel home screen even when Send to Email is
configured.
Cause
Solution
Send to Folder is not enabled in the EWS.
1.
Open the EWS for the desired product.
2.
Click the
Digital Sending
tab.
3.
Click
Send to Folder
.
4.
Select the
Enable Send to Folder
option.
5.
Click
Apply
.
Cannot type a new e-mail address at the control panel.
Cause
Solution
Digital Send
is set to use address book entries only
1.
Open the EWS for the desired product.
2.
Click the
Digital Sending
tab.
3.
Click
E-mail Settings
.
4.
Click to clear the
Use Address Book entries only
check
box.
5.
Click
Apply
.
Cannot send to E-mail.
Cause
Solution
Authentication error, or the SMTP gateway is not correct.
1.
Open the EWS for the desired product.
2.
Click the
Digital Sending
tab.
3.
Click
E-mail Settings
.
4.
Click
Find Gateways
. A dialog box opens that contains
the available gateway IP addresses. Select an address
and click
OK
.
24
Chapter 7
Problem Solving
ENWW
English