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HP Color LaserJet CP1210 Service Manual - Page 30

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● Viewing product documentation ● Gaining access to troubleshooting and maintenance tools You can view HP ToolboxFX when the product is directly connected to a computer or is connected to a network. To use HP ToolboxFX, perform a Recommended software installation. Software for Macintosh (HP Color LaserJet CP1510 Series Printer only) The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the configure device software for use with Macintosh computers. PostScript Printer Description (PPD) files The PPD, in combination with the Apple PostScript printer drivers, provides access to product features. An installation program for the PPD and other software is provided on the product CD-ROM. Configuring the product using a Macintosh For information about configuring the product using a Macintosh and the embedded Web server (EWS), see HP Embedded Web Server (HP Color LaserJet CP1510 Series Printer only) on page 58. Status Alerts software The Status Alerts software provides information about the current status of the product. The software also provides pop-up alerts when certain events occur, such as an empty tray or a problem with the product. The alert includes information about solving the problem. Software for networks (HP Color LaserJet CP1510 Series Printer only) HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for network-connected printers within your intranet. It should be installed only on the network administrator's computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer 6.x or Netscape Navigator 7.x or later) and navigating to the HP Web Jetadmin host. Embedded Web server (HP Color LaserJet CP1510 Series Printer) The EWS provides access to information about product and network activities. This information appears in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, or Macintosh OS Safari. The embedded Web server resides on the product. It is not loaded on a network server. No special software is installed or configured, but you must have a supported Web browser on your computer. 12 Chapter 1 Product basics ENWW

Section	Page
Product basics	19
Quick access to product information	20
Product comparison	21
Product features	21
Walkaround (HP Color LaserJet CP1210 Series Printer)	23
Front view	23
Back and side view	23
USB connection	24
Model and serial numbers	24
Walkaround (HP Color LaserJet CP1510 Series Printer)	25
Front view	25
Back and side view	26
Model and serial numbers	26
Supported operating systems	27
Supported product software	28
Software included with the product	28
Recommended installation for Windows	28
Express installation	28
Macintosh software (HP Color LaserJet CP1510 only)	28
Printer driver (HP Color LaserJet CP1210 Series Printer)	28
Supported printer drivers (HP Color LaserJet CP1510 Series Printer)	29
Other software provided	29
Software for Windows	29
HP Color LaserJet CP1210 Series Toolbox	29
HP ToolboxFX (HP Color LaserJet CP1510 Series Printer)	29
Software for Macintosh (HP Color LaserJet CP1510 Series Printer only)	30
PostScript Printer Description (PPD) files	30
Configuring the product using a Macintosh	30
Status Alerts software	30
Software for networks (HP Color LaserJet CP1510 Series Printer only)	30
HP Web Jetadmin	30
Embedded Web server (HP Color LaserJet CP1510 Series Printer)	30
Linux	31
System requirements	32
Windows requirements	32
Macintosh requirements (HP Color LaserJet CP1510 Series Printer only)	32
Connectivity (HP Color LaserJet CP1510 Series Printer only)	33
Supported networks	33
Control panel	35
Control-panel walkaround (HP Color LaserJet CP1210 Series Printer)	36
Control-panel walkaround (HP Color LaserJet CP1510 Series Printer)	37
Use the control-panel menus (HP Color LaserJet CP1510 Series Printer only)	39
Use the menus	39
Reports menu	40
System setup menu	41
Network config. menu	43
Service menu	44
Paper and print	45
Supported paper and print media	46
Paper for the HP Color LaserJet CP1210 Series Printer	46
Supported paper and print media sizes	46
Supported paper types and tray capacity	47
Paper for the HP Color LaserJet CP1510 Series Printer	48
Supported paper and print media sizes	48
Supported paper types and tray capacity	49
Load paper and print media	51
Manage and maintain	53
Print information pages	54
HP Color LaserJet CP1210 Series Toolbox	55
Supported browsers	55
View the HP Color LaserJet CP1210 Series Toolbox	56
Status	57
Event log	57
Alerts	58
Set up Status Alerts	58
Set up E-mail Alerts	58
Product information	58
Help	58
Device Settings	60
Device Information	60
Paper Handling	61
Printing	61
PostScript	61
Photo	61
Print Quality	62
Print Density	62
Paper Types	62
Extended Print Modes	63
System Setup	64
Service	64
Network Settings	65
Shop for Supplies	65
Other Links	65
HP ToolboxFX (HP Color LaserJet CP1510 Series Printer only)	66
View HP ToolboxFX	66
Status	67
Event log	67
Alerts	68
Set up Status Alerts	68
Set up E-mail Alerts	68
Product information	68
Help	68
Device Settings	70
Device Information	70
Paper Handling	71
Printing	71
PostScript	71
Photo	71
Print Quality	72
Print Density	72
Paper Types	72
Extended Print Modes	73
System Setup	74
Service	74
Network Settings	75
Shop for Supplies	75
Other Links	75
HP Embedded Web Server (HP Color LaserJet CP1510 Series Printer only)	76
Access the Embedded Web Server by using a network connection	76
Embedded Web server sections	77
HP Web Jetadmin	79
Manage supplies	80
Parts life expectancy	80
Check and order supplies	80
Print-cartridge storage	80
HP policy on non-HP print cartridges	80
HP fraud hotline and Web site	80
Recycle supplies	81
Replace supplies	81
Replace print cartridges	81
Work with memory	84
Product memory (HP Color LaserJet CP1510 Series Printer only)	84
Install memory DIMMs	84
Install memory and font DIMMs	84
Enable memory	87
Enable memory for Windows	87
Check DIMM installation	87
Clean the product	87
Clean the separation and pickup rollers	87
Clean the paper path	87
Upgrade firmware	88
Theory of operation	89
Basic operation	90
Major product systems	90
Product components	91
Sequence of operation	92
Engine control system	93
DC controller	94
Low-voltage power supply	95
High-voltage power supply	96
Laser/scanner system	97
Laser failure detection	97
Image-formation system	98
Image-formation process	98
Latent-image formation stage	99
Step 1: primary charging	99
Step 2: laser-beam exposure	100
Developing stage	100
Step 3: development	100
Transfer stage	101
Step 4: primary transfer	101
Step 5: secondary transfer	101
Step 6: separation from the drum	102
Fusing stage	102
Step 7: fusing	102
ITB cleaning stage	103
Step 8: ITB cleaning	103
Drum cleaning stage	104
Step 9: drum cleaning	104
Pickup-and-feed system	105
Jam detection	106
Removal and replacement	107
Introduction	108
Removal and replacement strategy	108
Electrostatic discharge	108
Required tools	108
Before performing service	110
After performing service	110
Post-service test	111
Print-quality test	111
Parts removal order	112
Remove the print cartridges	113
Rollers	114
Pickup roller	114
Separation roller	116
Transfer roller	118
Feed assembly	120
External panels, covers, and doors	121
Right cover	121
Left cover	123
Front door and Tray 1 or jam-access door	125
Control-panel module and photo-card reader PCA	129
Rear-side cover	133
Rear-upper cover	134
Rear door and rear-lower cover	135
Top cover	137
Internal assemblies	140
Main motor	140
Fuser motor	141
Intermediate transfer belt (ITB)	142
Reinstall the ITB	147
DC controller PCA	149
Special consideration	149
Remove the DC controller PCA	149
Formatter PCA	152
Special consideration	152
Remove the formatter PCA	152
Power supply (high-voltage)	154
Power supply (low-voltage)	158
Power supply (fuser)	164
Fuser	167
Problem solve	171
Solve problems checklist	172
Menu map (HP Color LaserJet CP1510 Series Printer only)	173
Troubleshooting process	174
Pre-troubleshooting checklist	174
Power-on checks	176
Tools for troubleshooting	177
Print-quality troubleshooting tools	177
Calibrate the product	177
Problem-solve diagrams	178
Repetitive image defects	178
Interface ports	179
DC controller PCA	180
Major components	182
Solenoid, sensors, and motors	184
Rollers	185
PCAs	186
Timing diagram	188
Circuit diagram	189
Status-light patterns (HP Color LaserJet CP1210 Series Printer only)	190
Status-alert messages (HP Color LaserJet CP1210 Series Printer only)	194
Control-panel messages (HP Color LaserJet CP1510 Series Printer only)	197
Pages and reports	201
Demo page	201
Configuration page	201
Supplies status page	201
Event log	202
Paper-handling problems	204
Jams	204
Recover jams	204
Common causes of jams	205
Clear jams	206
Jam in Tray 1	206
Jam in Tray 2	207
Jam in fuser area	208
Jam in output bin	210
Image defects	211
General print quality issues	211
Solve issues with color documents	214
Performance problems	217
Solve connectivity problems	218
Solve direct-connection problems	218
Solve network problems (HP Color LaserJet CP1510 Series Printer only)	218
Service mode functions	220
Service menu	220
Service menu settings (HP Color LaserJet CP1510 Series Printer only)	220
Restore the factory-set defaults on the HP Color LaserJet CP1210 Series Printer	220
Restore the factory-set defaults on the (HP Color LaserJet CP1510 Series Printer	220
Secondary service menu (HP Color LaserJet CP1510 Series Printer only)	220
Open the secondary service menu	220
Secondary service menu structure	221
Engine resets	221
Engine test page	221
Cold reset	221
NVRAM initialization	222
Solve memory card and PictBridge port (HP Color LaserJet CP1510ni only) problems	223
Parts and diagrams	225
Order parts, accessories, and supplies	226
Order directly from HP	226
Order through service or support providers	226
Order directly through the software	226
Supplies part numbers	227
Screws	229
How to use the parts lists and diagrams	229
Covers, panels, and doors	230
Internal assemblies	234
Alphabetical parts list	248
Numerical parts list	252
Service and support	257
Hewlett-Packard limited warranty statement	258
Customer self repair warranty service	259
Print cartridge limited warranty statement	260
Customer support	261
Repack the product	262
Service information form	263
Specifications	265
Physical specifications	266
Electrical specifications	266
Power consumption and acoustic emissions	266
Operating-environment specifications	266
Skew specifications	266
Regulatory information	267
FCC regulations	268
Environmental product stewardship program	269
Protecting the environment	269
Ozone production	269
Power consumption	269
Paper use	269
Plastics	269
HP LaserJet print supplies	269
Return and recycling instructions	270
United States and Puerto Rico	270
Multiple returns (two to eight cartridges)	270
Single returns	270
Shipping	270
Non-US returns	270
Paper	270
Material restrictions	270
Disposal of waste equipment by users in private households in the European Union	271
Material Safety Data Sheet (MSDS)	271
For more information	271
Declaration of conformity	272
Safety statements	273
Laser safety	273
Canadian DOC regulations	273
VCCI statement (Japan)	273
Power cord statement (Japan)	273
EMI statement (Korea)	273
Laser statement for Finland	274
Substances Table (China)	274
Certificate of Volatility	276

Match case Limit results 1 per page

●

Viewing product documentation

●

Gaining access to troubleshooting and maintenance tools

You can view HP ToolboxFX when the product is directly connected to a computer or is connected to

a network. To use HP ToolboxFX, perform a Recommended software installation.

Software for Macintosh (HP Color LaserJet CP1510 Series Printer only)

The HP installer provides PostScript Printer Description (PPD) files, Printer Dialog Extensions (PDEs),

and the configure device software for use with Macintosh computers.

PostScript Printer Description (PPD) files

The PPD, in combination with the Apple PostScript printer drivers, provides access to product features.

An installation program for the PPD and other software is provided on the product CD-ROM.

Configuring the product using a Macintosh

For information about configuring the product using a Macintosh and the embedded Web server (EWS),

see

HP Embedded Web Server (HP Color LaserJet CP1510 Series Printer only)

on page

Status Alerts software

The Status Alerts software provides information about the current status of the product.

The software also provides pop-up alerts when certain events occur, such as an empty tray or a problem

with the product. The alert includes information about solving the problem.

Software for networks (HP Color LaserJet CP1510 Series Printer only)

HP Web Jetadmin

HP Web Jetadmin is a browser-based management tool for network-connected printers within your

intranet. It should be installed only on the network administrator’s computer.

To download a current version of HP Web Jetadmin and for the latest list of supported host systems,

visit

www.hp.com/

go/webjetadmin

When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported

Web browser (such as Microsoft® Internet Explorer 6.

or Netscape Navigator 7.

or later) and

navigating to the HP Web Jetadmin host.

Embedded Web server (HP Color LaserJet CP1510 Series Printer)

The EWS provides access to information about product and network activities. This information appears

in a Web browser, such as Microsoft Internet Explorer, Netscape Navigator, or Macintosh OS Safari.

The embedded Web server resides on the product. It is not loaded on a network server. No special

software is installed or configured, but you must have a supported Web browser on your computer.

Chapter 1

Product basics

ENWW