HP Color LaserJet Enterprise MFP M682 Fax Guide - Page 27
Solve fax problems
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7 Solve fax problems ● Checklist for solving fax problems - What type of phone line are you using? - Are you using a surge-protection device? - Are you using a phone company voice-messaging service or an answering machine? - Does your phone line have a call-waiting feature? - Check fax accessory status ● General fax problems - The fax failed to send - An Out of Memory status message displays on the printer control panel - Print quality of a photo is poor or prints as a gray box - You selected the Stop button to cancel a fax, but the fax was still sent - No fax address book button displays - Not able to locate the Fax settings in HP Web Jetadmin - The header is appended to the top of the page when the overlay option is enabled - A mix of names and numbers is in the recipients box - A one-page fax prints as two pages - A document stops in the document feeder in the middle of faxing - The volume for sounds coming from the fax accessory is too high or too low ENWW 21