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HP Color LaserJet Pro M282-M285 User Guide - Page 116

Experiencing frequent or recurring paper jams?, Setup, System Setup, Paper setup, Default Paper Type

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Table 9-3 Jam locations legend (continued) Number Description 5 Rear door and fuser area 6 Duplexer (duplex models only) Experiencing frequent or recurring paper jams? Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. 1. If paper has jammed in the product, clear the jam and then print a configuration page to test the product. 2. Check that the tray is configured for the correct paper size and type on the product control panel. Adjust paper settings if necessary. a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. b. Open the following menus: i. System Setup ii. Paper setup c. Select the tray from the list. d. Select Default Paper Type and then select the type of paper that is in the tray. e. Select Default Paper Size and then select the size of paper that is in the tray. 3. Turn the product off, wait 30 seconds, and then turn it on again. 4. Print a cleaning page to remove excess toner from inside the product. a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. b. Touch the Service menu. c. Touch the Cleaning Page button. d. Load plain letter or A4 paper when you are prompted. Wait until the process is complete. Discard the page that prints. 5. Print a configuration page to test the product. a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu. b. Open the Reports menu. c. Select Configuration Report. If none of these steps resolves the problem, the product might need service. Contact HP customer support. 104 Chapter 9 Solve problems ENWW

Section	Page
Printer overview	13
Warning icons	14
Printer views	15
Printer front view	15
Printer back view	16
Control-panel view	17
Home screen layout	18
How to use the touchscreen control panel	19
Printer specifications	20
Technical specifications	20
Supported operating systems	20
Mobile printing solutions	22
Printer dimensions	23
Power consumption, electrical specifications, and acoustic emissions	24
Operating environmental range	24
Printer hardware setup and software installation	25
Paper trays	27
Introduction	28
Load paper to the single-sheet slot (Tray 1)	28
Introduction	28
Tray 1 paper orientation	30
Load paper to Tray 2	31
Introduction	31
Tray 2 paper orientation	33
Load and print envelopes	35
Introduction	35
Print envelopes	35
Envelope orientation	36
Load and print labels	37
Introduction	37
Manually feed labels	37
Label orientation	38
Supplies, accessories, and parts	39
Order supplies, accessories, and parts	40
Ordering	40
Supplies and accessories	40
Customer self-repair parts	41
Replace the toner cartridges	42
Introduction	42
Remove and replace the toner cartridges	44
Print	47
Print tasks (Windows)	48
How to print (Windows)	48
Automatically print on both sides (Windows)	48
Manually print on both sides (Windows)	49
Print multiple pages per sheet (Windows)	49
Select the paper type (Windows)	50
Print tasks (macOS)	51
How to print (macOS)	51
Automatically print on both sides (macOS)	51
Manually print on both sides (macOS)	51
Print multiple pages per sheet (macOS)	52
Select the paper type (macOS)	52
Additional print tasks	52
Mobile printing	53
Introduction	53
Wi-Fi Direct (wireless models only)	53
Enable or disable Wi-Fi Direct	54
Change the printer Wi-Fi Direct name	54
HP ePrint via email	55
HP ePrint software	56
AirPrint	56
Android embedded printing	57
Use walk-up USB printing	58
Introduction	58
Step one: Access USB files on the printer	58
Step two: Print USB documents	58
Option one: Print documents	58
Option two: Print photos	59
Copy	61
Make a copy	62
Copy on both sides (duplex)	63
Copy on both sides automatically	63
Copy on both sides manually	63
Scan	65
Scan by using the HP Scan software (Windows)	66
Scan by using the HP Smart Software (macOS)	67
Set up the Scan to E-mail feature	68
Introduction	68
Before you begin	68
Method one: Use the Scan to Email Wizard (Windows)	68
Method two: Set up the Scan to Email feature via the HP Embedded Web Server	70
Step one: Access the HP Embedded Web Server (EWS)	70
Step two: Configure the Scan to E-mail feature	70
Step three: Add contacts to the E-mail Address Book	72
Step four: Configure the default E-mail Options	72
Set up the Scan to Network Folder feature	73
Introduction	73
Before you begin	73
Method one: Use the Scan to Network Folder Wizard (Windows)	73
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server	75
Step one: Access the HP Embedded Web Server (EWS)	75
Step two: Configure the Scan to Network Folder feature	75
Scan to a USB flash drive	77
Scan to email	78
Scan to a network folder	79
Additional scan tasks	80
Fax	81
Set up to send and receive faxes	82
Before starting	82
Step 1: Identify the phone connection type	82
Step 2: Set up the fax	83
Dedicated phone line	83
Shared voice/fax line	84
Shared voice/fax line with an answering machine	85
Step 3: Configure the fax time, date, and header	86
HP Fax Setup Wizard	86
Printer control panel	87
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	87
Step 4: Run a fax test	88
Send a fax	89
Fax from the flatbed scanner	89
Fax from the document feeder	90
Use speed dials and group-dial entries	90
Send a fax from the software	91
Send a fax from a third-party software program, such as Microsoft Word	91
Manage the printer	93
Use HP Web Services applications (touchscreen models only)	94
Change the printer connection type (Windows)	95
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	96
Configure IP network settings	99
Introduction	99
Printer sharing disclaimer	99
View or change network settings	99
Rename the printer on a network	99
Manually configure IPv4 TCP/IP parameters from the control panel	100
Printer security features	101
Introduction	101
Assign or change the system password using the Embedded Web Server	101
Energy-conservation settings	102
Introduction	102
Print with EconoMode	102
Set the Sleep/Auto Off After Inactivity setting	102
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power	102
Set the Delay Shut Down setting	103
HP Web Jetadmin	104
Update the firmware	105
Method one: Update the firmware using the control panel	105
Method two: Update the firmware using the Firmware Update Utility	105
Solve problems	107
Customer support	108
Control panel help system	109
Restore the factory-set defaults	110
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	111
Change the “Very Low” settings	111
For printers with fax capability	112
Order supplies	112
Printer does not pick up paper or misfeeds	113
Introduction	113
The product does not pick up paper	113
The product picks up multiple sheets of paper	113
The document feeder jams, skews, or picks up multiple sheets of paper	113
Clear paper jams	115
Introduction	115
Paper jam locations	115
Experiencing frequent or recurring paper jams?	116
Clear paper jams in the document feeder	117
Clear paper jams in the single-sheet slot (Tray 1)	120
Clear paper jams in Tray 2	122
Clear paper jams in the rear door and the fuser area	124
Clear paper jams in the duplexer (duplex models only)	126
Clear paper jams in the output bin	128
Improve print quality	130
Introduction	130
Update the printer firmware	131
Print from a different software program	131
Check the paper-type setting for the print job	131
Check the paper type setting on the printer	131
Check the paper type setting (Windows)	131
Check the paper type setting (macOS)	131
Check toner-cartridge status	132
Print a cleaning page	132
Visually inspect the toner cartridge or cartridges	133
Check paper and the printing environment	133
Step one: Use paper that meets HP specifications	133
Step two: Check the environment	133
Step three: Set the individual tray alignment	134
Try a different print driver	134
Check the EconoMode settings	135
Adjust Print Density	135
Calibrate the printer to align the colors	136
Adjust color settings (Windows)	136
Print and interpret the print quality page	136
Resolving print quality problems	138
Introduction	138
Troubleshoot print quality problems	138
Improve copy and scan image quality	146
Introduction	146
Check the scanner glass for dirt and smudges	146
Eliminate lines or streaks when using the document feeder	147
Check the paper settings	147
Check the image adjustment settings	147
Optimize for text or pictures	148
Check the scanner resolution and color settings on the computer	148
Resolution and color guidelines	148
Color	149
Edge-to-edge copying	149
Clean the pickup rollers and separation pad in the document feeder	150
Improve fax image quality	151
Introduction	151
Check the scanner glass for dirt and smudges	151
Check the send-fax resolution settings	152
Check the error-correction settings	152
Check the fit-to-page setting	152
Clean the pickup rollers and separation pad in the document feeder	153
Send to a different fax machine	154
Check the sender's fax machine	154
Solve wired network problems	155
Introduction	155
Poor physical connection	155
The computer is using the incorrect IP address for the printer	155
The computer is unable to communicate with the printer	156
The printer is using incorrect link and duplex settings for the network	156
New software programs might be causing compatibility problems	156
The computer or workstation might be set up incorrectly	156
The printer is disabled, or other network settings are incorrect	156
Solve wireless network problems	157
Introduction	157
Wireless connectivity checklist	157
The printer does not print after the wireless configuration completes	158
The printer does not print, and the computer has a third-party firewall installed	158
The wireless connection does not work after moving the wireless router or printer	158
Cannot connect more computers to the wireless printer	158
The wireless printer loses communication when connected to a VPN	159
The network does not appear in the wireless networks list	159
The wireless network is not functioning	159
Perform a wireless network diagnostic test	159
Reduce interference on a wireless network	159
Solve fax problems	161
Introduction	161
Fax troubleshooting checklist	161
Solve general fax problems	162
Faxes are sending slowly	162
Fax quality is poor	163
Fax cuts off or prints on two pages	164