Order supplies
..................................................................................................................................................
100
Printer does not pick up paper or misfeeds
....................................................................................................................
101
Introduction
......................................................................................................................................................
101
The product does not pick up paper
............................................................................................................
101
The product picks up multiple sheets of paper
..........................................................................................
101
The document feeder jams, skews, or picks up multiple sheets of paper
............................................
101
Clear paper jams
..................................................................................................................................................................
103
Introduction
......................................................................................................................................................
103
Paper jam locations
........................................................................................................................................
103
Experiencing frequent or recurring paper jams?
.......................................................................................
104
Clear paper jams in the document feeder
...................................................................................................
105
Clear paper jams in the single-sheet slot (Tray 1)
.....................................................................................
108
Clear paper jams in Tray 2
.............................................................................................................................
110
Clear paper jams in the rear door and the fuser area
...............................................................................
112
Clear paper jams in the duplexer (duplex models only)
............................................................................
114
Clear paper jams in the output bin
...............................................................................................................
116
Improve print quality
...........................................................................................................................................................
118
Introduction
......................................................................................................................................................
118
Update the printer firmware
..........................................................................................................................
119
Print from a different software program
.....................................................................................................
119
Check the paper-type setting for the print job
...........................................................................................
119
Check the paper type setting on the printer
..........................................................................
119
Check the paper type setting (Windows)
................................................................................
119
Check the paper type setting (macOS)
...................................................................................
119
Check toner-cartridge status
........................................................................................................................
120
Print a cleaning page
......................................................................................................................................
120
Visually inspect the toner cartridge or cartridges
......................................................................................
121
Check paper and the printing environment
................................................................................................
121
Step one: Use paper that meets HP specifications
...............................................................
121
Step two: Check the environment
............................................................................................
121
Step three: Set the individual tray alignment
........................................................................
122
Try a different print driver
..............................................................................................................................
122
Check the EconoMode settings
.....................................................................................................................
123
Adjust Print Density
........................................................................................................................................
123
Calibrate the printer to align the colors
.......................................................................................................
124
Adjust color settings (Windows)
...................................................................................................................
124
Print and interpret the print quality page
...................................................................................................
124
Resolving print quality problems
......................................................................................................................................
126
Introduction
......................................................................................................................................................
126
Troubleshoot print quality problems
...........................................................................................................
126
Improve copy and scan image quality
..............................................................................................................................
134
ENWW
vii