HP Color LaserJet Pro MFP M478-M479 User Guide

HP Color LaserJet Pro MFP M478-M479 Manual

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  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 1
    HP Color LaserJet Pro MFP M479 User Guide www.hp.com/videos/LaserJet www.hp.com/support/colorljM479MFP
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 2
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 3
    HP Color LaserJet Pro M479 User Guide
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 5
    back view ...5 Control panel view ...6 How to use the touchscreen control panel 8 Printer specifications ...9 Technical specifications ...9 Supported operating systems ...10 Mobile printing solutions ...12 Printer dimensions ...12 Power consumption, electrical specifications, and acoustic emissions
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 6
    feature 38 Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature 39 Troubleshoot Cartridge Policy control panel How to print (Windows) ...52 Automatically print on both sides (Windows 52 Manually print on both sides (Windows) ...53 Print multiple pages per sheet (Windows
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 7
    (duplex) ...70 Copy on both sides automatically ...70 Copy on both sides manually ...70 Copy an identification card ...70 Additional copy tasks ...71 6 Scan ...73 Scan by using HP Scan software (Windows) ...73 Scan by using HP Easy Scan Software (macOS) ...74 Set up Scan to Email ...75 Introduction
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 8
    Page (EWS) ...92 Configure for stand-alone fax ...93 Configure for an answering machine 93 Install the HP Fax software in Windows (optional 94 Send a fax ...95 Send a fax by dialing manually from the printer control panel 95 Fax from the flatbed scanner ...95 Fax from the document feeder ...96
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 9
    ...103 Use HP Web Services applications ...103 Change the printer connection type (Windows) ...104 Advanced configuration with HP Embedded Web Server two: Update the firmware using the HP Printer Update utility 115 9 Solve problems ...117 Customer support ...117 Control panel help system ...118
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 10
    quality problems ...138 Introduction ...138 Troubleshoot HP specifications 143 Step two: Check the environment 143 Step three: Set the individual tray alignment 143 Try a different print driver ...144 Troubleshoot color quality ...145 Calibrate the printer to align the colors 145 Adjust color
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 11
    146 Adjust print density ...147 Troubleshoot image defects ...147 Improve copy and resolution and color settings on the computer 159 Resolution and color guidelines 159 Color ...160 Edge New software programs might be causing compatibility problems 166 The computer or workstation might be
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 12
    Perform a wireless network diagnostic test 170 Reduce interference on a wireless network 170 Solve fax problems ...171 Introduction ...171 Fax troubleshooting checklist ...171 Solve general fax problems ...173 Faxes are sending slowly ...173 Fax quality is poor ...173 Fax cuts off or prints on two
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 13
    /videos/LaserJet. The following information is correct at the time of publication. For current information, see www.hp.com/ support/colorljM479MFP. HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 14
    ● Caution: Hot surface ● Caution: Keep body parts away from moving parts ● Caution: Sharp edge in close proximity ● Warning Potential shock hazard Review this important safety information. 2 Chapter 1 Printer overview ENWW
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 15
    injury from fire or electric shock. ● Read and understand all instructions in the user guide. ● Observe all warnings and instructions marked on the product. ● Use only a grounded electrical outlet software used in this printer, visit www.hp.com/software/opensource. ENWW Open source license 3
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 16
    Printer views Identify parts on the printer and buttons on the control panel. ● Printer front view ● Printer back view ● Control panel view Printer front view Identify the parts on the front of the printer. Figure 1-1 Printer front view 1 2 11 10 9 3 8 7 6 5 4 Number 1 2 3 4 5 6 7 8 9
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 17
    Printer back view Identify the parts on the back of the printer. Figure 1-2 Printer rear view 8 7 6 1 2 3 4 5 Number 1 2 3 4 5 6 7 8 Description Front door release button Duplexer (dw, fdn, and fdw models only) USB port for job storage USB port for direct connection to a computer Ethernet port
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 18
    For more information about the printer control panel features, go to www.hp.com/support/ colorljM479MFP. NOTE: The features that appear on the Home screen can the Home screen. Back button Returns to the previous screen. Color touchscreen Provides access to menus, help animations, and printer
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 19
    wireless status and change wireless settings. You can also print a wireless test report, which helps diagnosing network connection issues. HP ePrint icon: Opens the Web Services Summary menu, where you can check ePrint status details, change ePrint settings, or print an Info page. Wi-Fi Direct
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 20
    Table 1-1 Home screen icons (continued) Icon Purpose Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume. ECO icon: Allows you to configure some of the printer environmental features. How to use the touchscreen control panel Use the
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 21
    printer. For current information, see www.hp.com/support/colorljM479MFP. Table 1-3 Technical specifications Model name wireless connectivity Bluetooth Low Energy (BLE) Wi-Fi Direct for printing from mobile devices Color touchscreen control panel Prints 27 pages per minute (ppm) on A4 and 28 ppm
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 22
    devices are supported with this printer. Download HP Easy Start either from 123.hp.com/laserjet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not included in the HP Software Installer. 1. Go to 123.hp.com/laserjet. 2. Follow the
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 23
    . macOS Sierra 10.12, macOS High Sierra 10.13, macOS Mojave 10.14 To install the print driver, download HP Easy Start from 123.hp.com/laserjet. Follow the steps provided to install the printer software and print driver. 1 Windows 8 RT support is provided through Microsoft IN OS Version 4, 32-bit
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 24
    see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting. The printer supports the following software for mobile printing: ● Wi-Fi Direct (wireless models only) ● Bluetooth Low Energy ● HP Smart app for iOS and Android devices ● Google Cloud Print ● AirPrint ● Android
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 25
    Table 1-6 Dimensions for the M479fnw model (continued) Measurement Printer fully closed 3 - Width 415.4 mm (16.35 in) Weight (with cartridges) 21.8 kg (48.06 lb) Dimensions for the M479dw, M479fdn, and M479fdw models 3 1 2 Printer fully opened 415.4 mm (16.35 in) 21.8 kg (48.06 lb) 3 1 2
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 26
    properly, the printer must be in an environment that meets certain power specifications. For current information, see the support home page for your printer:www.hp.com/support/colorljM479MFP. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 27
    Installation Guide that came with the printer. For additional instructions, go to HP support on the web. Go to www.hp.com/support/colorljM479MFP for HP's all-inclusive help for the printer, which includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 28
    16 Chapter 1 Printer overview ENWW
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 29
    ● Load and print envelopes For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Introduction
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 30
    Load paper to Tray 1 Review the following information about loading paper to Tray 1. ● Introduction ● Load Paper Tray 1 (multipurpose tray) ● Tray 1 paper orientation Introduction The following information describes how to load paper into Tray 1. Load Paper Tray 1 (multipurpose tray) Follow these
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 31
    down on the tab on the right paper guide, and then spread the paper guides to the correct size. 4. Load the paper 5. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 32
    Table 2-1 Tray 1 paper orientation Paper type Letterhead or preprinted Output 1-sided printing How to load paper Face-up Top edge leading into the printer 123 20 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 33
    123 123 Table 2-1 Tray 1 paper orientation (continued) Paper type Output Letterhead or preprinted 2-sided printing How to load paper Face-down Top edge away from the printer Pre-punched 1-sided or 2-sided printing Face-up Holes toward the left side of the printer ENWW Load paper to Tray 1
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 34
    2 This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper. 1. Open tray 2. 2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding the guides to the size of the paper being used. 3. To load legal-size paper, extend the tray front by squeezing the
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 35
    , see Tray 2 paper orientation on page 24. 5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 36
    stack is below the tray full indicator, close the tray. 7. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray. Tray 2 paper orientation When using paper that requires
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 37
    Table 2-2 Tray 2 paper orientation Paper type Letterhead or preprinted Output 1-sided printing How to load paper Face-up Top edge toward the printer. 123 Letterhead or preprinted 2-sided printing Face-down Top edge away from the printer 123 Prepunched 1-sided printing or 2-sided printing
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 38
    For information about positioning and orienting envelopes in Tray 2, see Envelope orientation on page 31. 26 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 39
    of paper from Tray 3. Print these types of paper only from Tray 1. 1. Open Tray 3. 2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding the guides to the size of the paper being used. 3. To load legal-size paper, extend the tray front by squeezing the
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 40
    , see Tray 3 paper orientation on page 29. 5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 41
    7. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray. Tray 3 paper orientation When using paper that requires a
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 42
    Table 2-3 Tray 3 paper orientation (continued) Paper type Output Letterhead or preprinted 2-sided printing How to load paper Face-down Top edge away from the printer Prepunched 1-sided printing or 2-sided printing Face-up Holes on left side of the printer 123 30 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 43
    then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. list, select Envelope. 6. In the Paper source drop-down list, select Manual feed. 7. Click the OK button to close the Document Properties dialog box.
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 44
    Table 2-4 Envelope orientation Tray Tray 1 How to load Face-up Short, postage-end leading into the printer Tray 2 Face-up Short, postage-end leading into the printer 32 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 45
    For video assistance, see www.hp.com/videos/LaserJet. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 46
    and paper Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server (EWS) Ordering information www.hp.com/go/suresupply www.hp.com/buy/parts Contact an HP-authorized service or support provider. To access, in a supported Web browser on
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 47
    High-capacity replacement magenta toner cartridge 415X For use in Asia Pacific only HP 416A Black Original LaserJet Toner Standard-capacity replacement black toner Cartridge cartridge 416A HP 416A Cyan Original LaserJet Toner Cartridge Standard-capacity replacement cyan toner cartridge 416A
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 48
    HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq. Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 49
    Web Server (EWS). ● Introduction ● Enable or disable the Cartridge Policy feature ● Enable or disable the Cartridge Protection feature Introduction Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 50
    control panel to disable the Cartridge Policy feature ● Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ● Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ● Troubleshoot Cartridge Policy control panel error messages NOTE: Enabling or disabling
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 51
    Policy feature. This removes the restriction that only genuine HP cartridges can be used. 1. Open the HP Embedded Web Server (EWS): a. From the Home menu and select Off. 5. Click Apply to save the changes. Troubleshoot Cartridge Policy control panel error messages Review the recommended actions for
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 52
    3-4 Cartridge Policy control panel error messages Error message Description Recommended action 10.0X.30 Unauthorized Cartridge The administrator has configured this printer to use only genuine HP supplies that are still under warranty. The cartridge must be replaced to continue printing
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 53
    panel to disable the Cartridge Protection feature ● Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature ● Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature ● Troubleshoot Cartridge Protection control panel error messages NOTE: Enabling or
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 54
    the Cartridge Protection feature. This protects the cartridges that are associated with the printer from being stolen and used in other printers. 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon to view the
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 55
    Troubleshoot Cartridge Protection control panel error messages Review the recommended actions for Cartridge Protection error messages. Table 3-5 Cartridge Protection control panel error messages Error message Description Recommended action 10.0X.57 Protected Cartridge The cartridge can
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 56
    a message on the printer, or if you have print quality problems. ● Toner cartridge information ● Remove and replace the toner cartridges Africa only HP 415A Black Original LaserJet Toner Standard-capacity replacement black toner Cartridge cartridge 415A HP 415A Cyan Original LaserJet Toner
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 57
    High-capacity replacement magenta toner cartridge 415X For use in Asia Pacific only HP 416A Black Original LaserJet Toner Standard-capacity replacement black toner Cartridge cartridge 416A HP 416A Cyan Original LaserJet Toner Cartridge Standard-capacity replacement cyan toner cartridge 416A
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 58
    Figure 3-1 Toner cartridge components 212 11 33 Number 1 2 3 Description Handle Imaging drum Memory chip CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 59
    1 2 2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer. 3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it. 4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 60
    rock it 5-6 times. 7. Do not touch the imaging drum on the bottom of the toner cartridge. Fingerprints on the imaging drum can cause print-quality problems. Also, do not expose the cartridge to light unnecessarily. 48 Chapter 3 Supplies, accessories, and parts ENWW
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 61
    8. Insert the new toner cartridge into the drawer. Make sure that the color chip on the cartridge matches the color chip on the drawer. 9. Close the toner cartridge drawer. 10. Close the front door. ENWW Replace the toner cartridges 49
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 62
    several cartridges you need to recycle. See the enclosed recycling guide for information about recycling. In the US, a pre-paid shipping hp.com/ recycle to print a pre-paid shipping label. Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling. 1 2 http://www.hp
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 63
    drive For video assistance, see www.hp.com/videos/LaserJet. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 64
    on both sides (Windows) ● Manually print on both sides (Windows) driver. NOTE: ● The name of the button varies for different software programs. ● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver Use a paper size and type supported by the duplexer. 1. From
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 65
    of the button varies for different software programs. ● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Finishing tab. 4. Select Print on both sides (manually), and then click OK to close the Document
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 66
    different software programs. ● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected for performing common printing tasks. Go to www.hp.com/support/colorljM479MFP. Instructions are available for print tasks, such as the
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 67
    . Use a paper size and type supported by the duplexer. This feature is available if you install the HP print driver. It might not be available if option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (macOS) If your printer does not have an automatic
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 68
    This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. NOTE: The name of the
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 69
    . 5. Click the Print button. Additional print tasks Locate information on the Web for performing common printing tasks. Go to www.hp.com/support/colorljM479MFP. Instructions are available for print tasks, such as the following: ● Create and use printing shortcuts or presets ● Select the paper size
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 70
    , install the printer software if it is not already installed. Go to www.hp.com/support, click Software and Drivers, and then follow the onscreen instructions to download the latest HP software. When the print driver is installed, the Job Storage option is set to Automatic by default. The option
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 71
    flash drive A message displays on the control panel warning that the USB drive will be formatted. Select OK to complete the procedure. 3. Open the print driver to verify the Job Storage tab is visible. If it is visible, the feature is ready to use. From a software program, select the Print option
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 72
    HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Job Storage tab. NOTE: If the Job Storage tab is not showing, follow the instructions control panel. The job is deleted manually or by the job retention schedule
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 73
    If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage feature" section PIN at the control panel. The job is deleted manually or by the job retention schedule. 5. To use 10.14 Mojave and later: The print driver no longer includes the Custom button. Use
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 74
    4. To adjust the number of copies, touch the box to the left of the Print button and then enter the number of copies using the touch keypad. Touch Done to close the keypad. 5. Touch Print to print the job. 62 Chapter 4 Print ENWW
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 75
    Delete to delete the job. Information sent to printer for Job Accounting purposes Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP's Printing and Imaging devices. This information may include, but is not limited to, user name and client
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 76
    printer from a laptop, tablet, smartphone, or other mobile device. ● Introduction ● Wi-Fi Direct printing (wireless models only) ● HP ePrint via Email ● AirPrint ● Android embedded printing Introduction Review the following information about mobile printing. To see the full list of mobile and ePrint
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 77
    Wi-Fi Direct name NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct. Use Wi-Fi Direct to print wirelessly from HP Smart app ● Android mobile devices using the HP Smart app or the Android embedded print solution ● PC and Mac devices using the HP ePrint Software ● HP
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 78
    connected to a wired or wireless network and have Internet access. ● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected. Follow these steps to enable HP Web Services and register with HP Connected: 1. From the Home screen on the printer control panel
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 79
    . The print solution is built into the supported operating systems, so installing drivers or downloading software is not necessary. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/LaserJetMobilePrinting. ENWW Mobile printing
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 80
    files without sending them from a computer. The printer accepts standard USB flash drives in the USB port that is located below the control panel. It supports the following types of files: ● .pdf ● .jpg ● .prn and .PRN ● .pcl and .PCL ● .ps and .PS ● .doc and .docx ● .ppt and .pptx Print USB
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 81
    card ● Additional copy tasks For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Make
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 82
    Use the automatic document feeder to copy a two-sided document without manual intervention. 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides to fit the size of the document. 3. From the Home screen
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 83
    over to copy the other side. Additional copy tasks Locate information on the Web for performing common copy tasks. Go to www.hp.com/support/colorljM479MFP. Instructions are available for copy tasks, such as the following: ● Copy or scan pages from books or other bound documents ● Copy mixed-size
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 84
    72 Chapter 5 Copy ENWW
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 85
    the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Scan by using HP Scan software (Windows) Use the HP Scan software to initiate scanning from software on your
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 86
    feeder or on the scanner glass according to the indicators on the printer. 2. From the computer, open HP Easy Scan, which is located in the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click File and then Save to save
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 87
    number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server HP Printer Assistant application (Windows), to set up the Scan to Email feature. Some operating systems do not support the Scan to Email Wizard. 1. Open the HP
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 88
    re-enter the PIN in the Confirm Security PIN field, and then click Next. HP recommends creating a PIN to secure the email profile. When a PIN is created, configuration. 8. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box. 9. Select the
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 89
    13. When the Congratulations message displays, click Finish to complete the configuration. 14. The Outgoing Email Profiles dialog now shows the newly added sender email profile. Click Close to exit the wizard. ENWW Set up Scan to Email 77
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 90
    ) to set up the Scan to Email feature. This method is available for all supported operating systems. ● Step one: Access the HP Embedded Web Server (EWS) ● Step two: Configure the Scan to Email feature Step one: Access the HP Embedded Web Server (EWS) Locate the printer's IP address and then enter it
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 91
    ), to set up the Scan to Network Folder feature. Some operating systems do not support the Scan to Network Folder Wizard. 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 92
    Folder field in one of the following ways: a. Enter the file path manually. b. Click the Browse button and navigate to the folder location. c. and then re-enter the PIN in the Confirm Security PIN field. Click Next. HP recommends creating a PIN to secure the destination folder. When a PIN is created,
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    and then click Next. a. From the Document Type drop-down, select the default file format for scanned files. b. From the Color Preference drop-down, select Black & White or Color. c. From the Paper Size drop-down, select the default paper size for scanned files. d. From the Quality Settings drop-down
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    HP Embedded Web Server Use the HP Embedded Web Server (EWS) to set up the Scan to Network Folder feature. This method is available for all supported operating systems. ● Step one: Access the HP 4. In the settings page, follow the onscreen instructions for configuring scan settings, such as paper size
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    Scan to SharePoint NOTE: Scan to SharePoint is not supported with SharePoint 365. Step one: Access the HP Embedded Web Server (EWS) Locate the printer's IP ), for Type select Scan to SharePoint, and follow the onscreen instructions for adding a Quick Set profile for the SharePoint destination. When
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    , click All Apps on the app bar, and then select the printer name. ● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. 2. Go to the Scan section. 3. Select Manage Scan to Computer. 4. Click Enable
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    must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass or into the document feeder according to the indicators on the printer. 2. From the Home
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    or Start Scan . Scan to SharePoint Use the printer control panel to scan a document directly to a SharePoint site. NOTE: Scan to SharePoint is not supported with SharePoint 365. 1. Load the document on the scanner glass or into the document feeder according to the indicators on the printer. 2. Touch
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    computer, make sure you have already installed the HP recommended printer software. The printer and computer must Locate information on the Web for performing common scan tasks. Go to www.hp.com/support/colorljM479MFP. Instructions are available for scan tasks, such as the following: ● How to scan
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    88 Chapter 6 Scan ENWW
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    memory ● Additional fax tasks For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information ENWW
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    the printer to a telephone line ● Configure the printer for fax Connect the printer to a telephone line This printer is an analog fax device. HP recommends using the printer on a dedicated analog telephone line. ▲ Connect the telephone cable to the fax port on the printer and to the telephone
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    systems do not support the Fax Setup Wizard. 1. Open the HP Printer Assistant. ● Windows 10: From the Start menu, click All Apps, click HP, and then name. 2. In the HP Printer Assistant, select Fax, and then select Fax Setup Wizard. 3. Follow the on-screen instructions in the HP Fax Setup Wizard to
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    (EWS). 1. Access the EWS using one of the following methods: Access the EWS from the software: a. Open the HP Printer Assistant: ● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name. ● Windows 8.1: Click the down arrow in lower left corner of the Start screen
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    panel, swipe right and then touch the Fax icon. 2. Swipe right and touch the Setup icon, and then touch Setup Wizard. 3. Follow the on-screen instructions to configure the fax settings. Configure for an answering machine Follow these steps to set up the printer on a shared voice/fax line with an
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    other manufacturers. Download from the Web: Go to www.hp.com/support, click Software and Drivers, and then follow the onscreen instructions to download the latest HP software. When prompted by the software installer, make sure you select HP Fax Software as one of the software components to install
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    manually from manually using the printer control panel. 1. Load the document: ● If you are loading an original on the scanner glass, place it face-down on the left rear corner of the glass. ● If you are loading multiple pages in the document feeder, load the pages face-up and adjust the paper guides
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    2. From the Home screen on the printer control panel, swipe right and then touch the Fax icon. 3. Touch Send Now. 4. Enter the fax number using the touch keypad, and then touch Send. Fax from the document feeder Fax a document using the document feeder. 1. Insert the originals into the document
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    2. Adjust the paper guides until they are snug against the paper. 123 3. From the Home screen on you are loading multiple pages in the document feeder, load the pages face-up and adjust the paper guides so they are snug against the paper. If documents are in the document feeder and on the scanner
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    that you want to use, and then touch Select. 6. Touch Send to send the fax. Send a fax from the software (Windows) Fax a document using the HP Fax software in Windows. The procedure to send a fax varies according to your specifications. The most typical steps follow. 1. Open the
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    directly from the software. 1. Open a document in a third-party program. 2. Click the File menu, and then click Print. 3. Select the fax print driver from the print driver drop-down list. The fax software opens. 4. Enter the fax number of one or more recipients. 5. Include any pages loaded at the
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    Create, edit, and delete phone book entries You can store frequently dialed fax numbers in the phone book as individual entries, or a group of entries. ● Create and edit individual phone-book entries ● Create and edit group phone-book entries ● Delete phone book entries Create and edit individual
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    to print, and then touch Print. Additional fax tasks Locate information on the Web for performing common fax tasks. Go to www.hp.com/support/colorljM479MFP. Instructions are available for fax tasks, such as the following: ● Create and manage fax speed dial lists ● Configure fax billing codes ● Use
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    102 Chapter 7 Fax ENWW
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    includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Use HP Web Services applications With Web Services, you can add print apps to your printer using
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    about individual print apps and to create an account, visit HP Connected. With an HP Connected account, you can add, configure, or remove print apps in which the apps appear on your printer control panel. NOTE: The HP Connected website might not be available in all countries/regions. You can
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    types and sizes) ● View and print internal pages ● View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet access to open
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    website. Accessing this website will not harm the computer. Table 8-1 HP Embedded Web Server tabs Tab or section Description Home tab ● Scan Mode: Configure the Sleep Mode settings. ● Web Services: Set up and manage Web Services such as HP ePrint and Print Apps. ● Printer Update: Check for
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    Table 8-1 HP Embedded Web Server tabs (continued) Tab or section Description Scan tab ● Scan to Computer (MFP models only) ● Scan to Settings (Fax models only) ● Information ● HP Digital Fax Web Services tab ● Web Services Settings Network tab ● General (Network-connected printers
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    Table 8-1 HP Embedded Web Server tabs (continued) Tab or section Description Tools tab ● Product Information ● Reports ● Utilities ● Backup and Restore ● Printer Restart ● Printer Updates Settings tab ● Power
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    or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Link speed disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go
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    to and touch one of the following menus: ● Ethernet Settings (for a wired network) ● Wireless Settings (for a wireless network) 3. Touch IP Settings. 4. Touch Manual, and then touch IP Address. 5. Touch each of the following menu items and then use the touch keypad to enter the information: ● IP
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    1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to open the Dashboard, and then touch the Setup icon Setup icon . 2. Touch Network Setup. 3. Touch Ethernet Settings, and then touch Link Speed. 4. Select one of the following options: Setting
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    using the Embedded Web Server Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings. 1. Open the HP Embedded Web Server (EWS): a. From the Home screen on the printer control panel, touch the Wireless
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    to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server. 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or
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    , monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific printer
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    for a single printer. When you update the firmware, Web Service apps will update automatically. ● Method one: Update the firmware using the control panel ● Method two: Update the firmware using the HP Printer Update utility There are two supported methods to perform a firmware update on this printer
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    1. Go to www.hp.com/go/support, click Software and Drivers, and then click Printer. 2. In the text click Run. 5. When the HP Printer Update utility launches, select the printer that you wish to update, and then click Update. 6. Follow the on-screen instructions to complete the installation, and
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    9 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. ● Customer support ● Control panel help quality ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems For more information: HP's all-inclusive help for
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    , and problem description ready Country/region phone numbers are on the flyer that was in the box with the printer or at www.hp.com/support. Get 24-hour Internet support, and download software utilities and www.hp.com/support/colorljM479MFP drivers Order additional HP service or maintenance
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    its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner cartridge into the printer and close print quality is no longer acceptable. HP's Premium Protection Warranty expires when a message indicating that HP's Premium Protection Warranty on this
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    the following menus: 1. Supply Settings 2. Black Cartridge or Color Cartridge 3. Very Low Setting 3. Select one of the is very low, but to continue printing. ● (For Color Cartridges) Select the Print Black option to set the printer for your HP printer. Table 9-2 Options for ordering supplies
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    Options for ordering supplies (continued) Ordering options Order through service or support providers Order using the HP Embedded Web Server (EWS) Contact information Contact an HP-authorized service or support provider. To access, in a supported web browser on your computer, enter the printer IP
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    picks up multiple sheets of paper Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is for flexing the paper stack 1 2 2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is
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    return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs
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    marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following image shows examples of the paper-size indentations in the trays. Most HP printers have markings similar to these. Figure 9-4 Examples of
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    Figure 9-5 Technique for flexing the paper stack 1 2 6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue. 7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water
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    multiple sheets of paper at a time. NOTE: This information applies to MFP printers only. ● The original might have something on it, such as the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Solve problems ENWW
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    the toner cartridge or fuser area - 13.08, 13.09 Introduction The following information includes instructions for clearing paper jams from the printer. Experiencing frequent or recurring paper jams? Follow the steps to solve problems with frequent paper jams. If the first step does not resolve the
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    the following menus: 1. Reports 2. Printer Configuration Report If none of these steps resolves the problem, the printer might need service. Contact HP customer support. Paper jam locations Jams can occur in these locations. Figure 9-7 Jam locations 1 2 6 5 4 3 Number 1 2 3 4 5 6 Description
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    When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the document feeder cover. 2. Remove any jammed paper. ENWW Clear paper jams 129
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    3. Close the document feeder cover. 4. Lift the document feeder input tray to provide better access to the document feeder output bin, and then remove any jammed paper from the output area. 130 Chapter 9 Solve problems ENWW
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    lid. If paper is jammed behind the white plastic backing, gently pull it out. 6. Lower the scanner lid. NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents. NOTE: Original
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    then remove any paper. Remove the jammed sheet by gently pulling it straight out. 4. Push the tray plate back up into place. 132 Chapter 9 Solve problems ENWW
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    5. Reinstall Tray 2. 6. Reopen Tray 1 and load paper into the tray. Clear paper jams in Tray 2 - 13.03 Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Pull the tray completely out of the
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    2. Remove any jammed or damaged sheets of paper. 3. Reinsert and close Tray 2. 134 Chapter 9 Solve problems ENWW
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    NOTE: When reinserting the paper, make sure the paper guides are adjusted properly for the paper size. For more information, see Load paper to Tray 2 on page 22. Clear paper jams in the output bin -
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    or fuser area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Open the rear door. 136 Chapter 9 Solve problems ENWW
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    2. Gently pull out any jammed paper from the rollers in the rear door area. 3. Close the rear door. ENWW Clear paper jams 137
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    image defects Introduction Use the information below to troubleshoot print-quality problems, including issues with image quality and color quality. The troubleshooting steps can help resolve the following defects: ● Blank pages ● Black pages ● Colors that do not align ● Curled paper ● Dark or
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    ● Try a different print driver ● Troubleshoot color quality ● Check the EconoMode settings ● Adjust print density To troubleshoot specific image defects, see Troubleshoot Image Defects. Update the printer firmware Try upgrading the printer firmware. See www.hp.com/support for more information. Print
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    the tray is loaded with the correct type of paper. 3. Close the tray. 4. Follow the control panel instructions to confirm or modify the paper type settings for the tray. Check the paper type setting (Windows) Check Type drop-down list. 6. Click the Print button. 140 Chapter 9 Solve problems ENWW
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    applicable, the status of other replaceable maintenance parts. ● Print quality problems can occur when using a toner cartridge that is at its a supply level is very low. ● HP's Premium Protection Warranty expires when a message indicating that HP's Premium Protection Warranty on this supply has
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    the surface of the green imaging drum. CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5. Reinstall the toner cartridge and print
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    three: Set the individual tray alignment Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this printer supports. ● Use paper that is of good quality and free of cuts
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    formatting, or substituted fonts. Download any of the following drivers from the HP Web site: www.hp.com/support/colorljM479MFP. Table 9-3 Print drivers Driver HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver HP UPD PCL 6 Description If available, this printer-specific print
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    Troubleshoot color quality Try the suggested steps if you have issues with color alignment or the quality of color images. ● Calibrate the printer to align the colors ● Adjust color settings (Windows) ● Print and interpret the print quality page Calibrate the printer to align the colors Calibration
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    this does not solve the problem, determine if the dots are always the same color; for example, if magenta dots appear in all five color bands. If the dots are all the same color, replace that toner cartridge. ● If streaks appear in multiple color bands, contact HP. A component other than the toner
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    results are too dense or too light in color. Complete the following steps to adjust the print density: 1. Open the HP Embedded Web Server: a. From the Home setting as desired. 5. Click Apply to save the changes. Troubleshoot image defects Review examples of image defects and steps to resolve these
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    on page 151 Table 9-6 Black page on page 150 Table 9-5 Banding defects on page 150 Table 9-14 Streak defects on page 156 148 Chapter 9 Solve problems ENWW
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    153 Defect Table 9-8 Color plane registrations defects (color models only) on page life), replace the cartridge. 3. Make sure that the driver and tray print mode settings match the media that is supported by the printer. See the printer support page at support.hp.com for a list of the supported
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    .hp.com. Description The entire printed page is black. Possible solutions 1. Visually inspect the cartridge to check for damage. 2. Make sure that the cartridge is installed correctly. 3. Replace the cartridge. 4. If the issue persists, go to support.hp.com. 150 Chapter 9 Solve problems ENWW
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    to support.hp.com. Table 9-8 Color plane registrations defects (color models only) Sample Description Possible solutions One or more color plane(s) is not aligned with the other color planes. defaults. 5. If the issue persists, go to support.hp.com. ENWW Resolving print quality problems 151
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    settings to match. If necessary, select a lighter paper type. 3. If the issue persists, go to support.hp.com. Toner rubs off along either edge of the page. This defect is more common at the 1. reprint the document. 5. If the issue persists, go to support.hp.com. 152 Chapter 9 Solve problems ENWW
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    . 4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. 5. If the issue persists, go to support.hp.com. ENWW Resolving print quality problems 153
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    the toner. 3. Mono models only: Make sure that the EconoMode setting is disabled, both at the printer control panel and in the print driver. 4. Make sure that the cartridge is installed correctly. 5. Print a Supplies Status Page and check the life and usage of the cartridge. 6. Replace the
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    opened paper. 3. Print in duplex mode. 4. If the issue persists, go to support.hp.com. The paper does not stack well in the output tray. The stack might be If the defect is caused by extreme paper curl, refer to the troubleshooting steps for "Output curl." Use a different paper type. Use freshly
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    occur anywhere on the page, in areas of fill or in sections with no printed content. On color models, these lines or streaks will also be visible on the ITB cleaning page. 1. Reprint the level in the cartridge. 5. If the issue persists, go to support.hp.com. 156 Chapter 9 Solve problems ENWW
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    settings ● Optimize for text or pictures ● Check the scanner resolution and color settings on the computer ● Edge-to-edge copying ● Clean the pickup the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see
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    setting for photos or documents that contain mostly graphics. ● Mixed: Use this setting for documents that contain a mixture of text and graphics. 158 Chapter 9 Solve problems ENWW
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    is measured in pixels per inch (ppi). NOTE: Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels. Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner hardware resolution for up to 1200 ppi. The resolution and
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    for text and line art Grayscale for shaded or colored graphics and photos Color, if the image is in color 150 ppi for photos Display on screen 75 ppi pad in the document feeder If the document feeder experiences paper handling problems, such as jams or multiple-page feeds, clean the document
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    2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. ENWW Improve copy and scan image quality 161
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    3. Close the document feeder access cover. 162 Chapter 9 Solve problems ENWW
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    feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for
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    turn off error correction only if you are having trouble sending or receiving a fax, and you are fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality
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    link-status light is continuously lit indicating a network link. 4. If the problem continues, try a different cable or port on the hub. The computer on the printer configuration page. 2. If you installed the printer using the HP standard TCP/IP port, select the check box next to Always print to this
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    listed on the printer configuration page. b. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The
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    wireless network problems To resolve interference on a wireless network Introduction Use the troubleshooting information to help resolve issues. NOTE: To wireless radio in the printer is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the
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    sure poles, walls, or support columns containing metal or concrete that the print driver is installed on the the wireless router supports Bonjour. The that you can open the printer HP Embedded Web Server from a computer a configuration page. 3. Compare the service set identifier (SSID) on the
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    . 4. Make sure that the router or printer connects to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. c. If the numbers are not the same
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    and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network. 170 Chapter 9 Solve problems ENWW
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    problems. ● Introduction ● Fax troubleshooting checklist ● Solve general fax problems Introduction Use the fax troubleshooting information to help resolve issues. Fax troubleshooting firmware on your printer. a. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in
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    instructions to complete the installation, and then click the Exit button to close the utility. 4. Verify that the fax was set up when the printer software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog
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    fax problems Review have improved. ● Check with the phone service provider to verify that the line supports fax. ● Turn off the Error Correction Mode reduce image quality. ● Use white paper for the original. Do not use colors such as gray, yellow, or pink. ● Increase the Fax Speed setting:
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    desired paper size from the list of options. ● Set the paper type and size for the tray that is used for faxes. 174 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 187
    HP Embedded Web Server 105 C calibrate colors 145 cartridge dynamic security 36 replacing 44 cartridge policy 37, 38 cartridge protection 37, 41 cartridges order numbers 44 checklist fax troubleshooting problems 126 double-sided copying 70 double-sided printing Mac 55 Windows 52 drivers, supported
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 188
    manual duplex Mac 55 Windows 52 memory included 9 memory chip (toner) locating 44 Microsoft Word, faxing from 95 mobile printing Android devices 64, 67 mobile printing, software supported 12 multiple pages per sheet printing (Mac) 55 printing (Windows) 52 N network settings 109 networks HP problems
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 189
    4 print drivers, supported 10 print on both sides Mac 55 manually, Windows 52 157, 163 scanning from HP Easy Scan Software (macOS) 74 from HP Scan software (Windows) 73 troubleshooting check toner-cartridge status 139, 141 color quality 145 faxes 171 jams 127 network problems 165 paper feed problems
  • HP Color LaserJet Pro MFP M478-M479 | User Guide - Page 190
    Embedded Web Server 105 Web Services applications 103 enabling 103 Web sites customer support 117 HP Web Jetadmin, downloading 114 weight, printer 12 Wi-Fi Direct Print 12 Wi-Fi Direct Printing 64, 65 Windows faxing from 95 wireless network troubleshooting 167 wireless network interference 167, 170
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User Guide
www.hp.com/videos/LaserJet
www.hp.com/support/colorljM479MFP
HP Color LaserJet Pro MFP M479