Change the “Very Low” settings
...................................................................................................................
120
Change the "Very Low" settings from the control panel
......................................................
120
For printers with fax capability
.................................................................................................
120
Order supplies
..................................................................................................................................................
120
Printer does not pick up paper or misfeeds
....................................................................................................................
122
Introduction
......................................................................................................................................................
122
The printer picks up multiple sheets of paper
............................................................................................
122
The printer does not pick up paper
..............................................................................................................
124
The document feeder jams, skews, or picks up multiple sheets of paper
............................................
126
Clear paper jams
..................................................................................................................................................................
127
Introduction
......................................................................................................................................................
127
Experiencing frequent or recurring paper jams?
.......................................................................................
127
Paper jam locations
........................................................................................................................................
128
Clear paper jams in the document feeder
...................................................................................................
128
Clear paper jams in Tray 1 - 13.02
...............................................................................................................
131
Clear paper jams in Tray 2 - 13.03
...............................................................................................................
133
Clear paper jams in the output bin - 13.10, 13.11, 13.12
........................................................................
135
Clear paper jams in the duplexer (duplex models only) - 13.14, 13.15
.................................................
135
Clear paper jams in the toner cartridge or fuser area - 13.08, 13.09
....................................................
136
Resolving print quality problems
......................................................................................................................................
138
Introduction
......................................................................................................................................................
138
Troubleshoot print quality
.............................................................................................................................
139
Update the printer firmware
.....................................................................................................
139
Print from a different software program
................................................................................
139
Check the paper-type setting for the print job
......................................................................
140
Check the paper type setting on the printer
.....................................................
140
Check the paper type setting (Windows)
...........................................................
140
Check the paper type setting (macOS)
...............................................................
140
Check toner-cartridge status
....................................................................................................
141
Step one: Print a supplies status page
...............................................................
141
Step two: Check supplies status
..........................................................................
141
Print a cleaning page
..................................................................................................................
141
Visually inspect the toner cartridge or cartridges
.................................................................
142
Check paper and the printing environment
............................................................................
143
Step one: Use paper that meets HP specifications
..........................................
143
Step two: Check the environment
.......................................................................
143
Step three: Set the individual tray alignment
....................................................
143
Try a different print driver
.........................................................................................................
144
Troubleshoot color quality
........................................................................................................
145
Calibrate the printer to align the colors
..............................................................
145
Adjust color settings (Windows)
..........................................................................
145
viii
ENWW