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HP Color LaserJet Professional CP5220 HP Color LaserJet Professional CP5220 Se - Page 125

General print quality issues

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General print quality issues The following examples depict Letter-size paper that has passed through the product short-edge first. These examples illustrate problems that would affect all of the pages that you print, whether you print in color or in black only. The topics that follow list the typical cause and solution for each of these examples. Problem Print is light or faded. Toner specks appear. Dropouts appear. Cause Solution The media might not meet HP specifications. One or more print cartridges might be defective. Use media that meets HP specifications. Print the Supplies status page to check the remaining life. See Information pages on page 66. Replace any low print cartridges. See Change print cartridges on page 81. The product is set to override the Very Low message and to continue printing. Replace any low print cartridges. See Change print cartridges on page 81. The print density settings may have been Set the print density setting to 0. changed. The product may need to be calibrated. Run a calibration. See Calibrate the product on page 120. The media might not meet HP specifications. Use media that meets HP specifications. The paper path might need cleaning. Clean the paper path. See Clean the product on page 88. One or more of the cartridges may be leaking. Try to verify the color of the toner specks and check the cartridge for leaks. The cartridge waste tank may be overfilled. Check for error code 10.98.XX in the event log. See Event log on page 68. The XX portion of the code identifies the cartridge (00 is black, 01 is cyan, 02 is magenta, 03 is yellow). If the error was logged, replace the affected cartridge. A single sheet of print media might be defective. Try reprinting the job. The moisture content of the paper is Try different paper, such as high-quality uneven or the paper has moist spots on paper that is intended for color laser its surface. printers. The paper lot is flawed. The manufacturing processes can cause some areas to reject toner. Try different paper, such as high-quality paper that is intended for color laser printers. ENWW Solve image-quality problems 113

Section	Page
Product basics	13
Product comparison	14
Environmental features	15
Product features	16
Product views	17
Front and side view	17
Back view	18
Model and serial numbers	18
Control panel	19
Control-panel layout	20
Control-panel menus	21
Use the menus	21
Reports menu	21
System Setup menu	23
Service menu	26
Network Configuration menu	27
Software for Windows	29
Supported operating systems for Windows	30
Supported printer drivers for Windows	30
HP Universal Print Driver (UPD)	30
Priority for print settings	31
Change printer-driver settings for Windows	31
Install the Windows software	32
Software installation types for Windows	32
Remove software for Windows	32
Supported utilities	33
HP Web Jetadmin	33
Embedded Web server	33
HP ToolboxFX	34
Other Windows components and utilities	34
Use the product with Macintosh	35
Software for Macintosh	36
Supported operating systems for Macintosh	36
Supported printer drivers for Macintosh	36
Remove software from Macintosh operating systems	36
Priority for print settings for Macintosh	36
Change printer-driver settings for Macintosh	37
Supported utilities for Macintosh	37
View embedded Web server using a Macintosh	37
Use features in the Macintosh printer driver	38
Create and use printing presets in Macintosh	38
Resize documents or print on a custom paper size	38
Print a cover page	38
Use watermarks	39
Print multiple pages on one sheet of paper in Macintosh	39
Print on both sides of the page (duplex printing)	39
Set the color options	40
Use the Services menu	40
Connectivity	41
Supported network operating systems	42
Printer sharing disclaimer	42
USB connection	43
Supported network protocols	43
Configure the product on the network	45
Set up the product on the network	45
View settings	45
Network summary report	45
Configuration page	45
TCP/IP	46
IP address	46
Configure IP parameters	46
Dynamic Host Configuration Protocol (DHCP)	46
BOOTP	46
Subnets	46
Subnet mask	47
Gateways	47
Default gateway	47
IP address	47
Manual configuration	47
Automatic configuration	48
Show or hide the IP address on the control panel	48
Set automatic crossover	48
Set network services	48
Set the link speed	48
Restore defaults (network settings)	49
Paper and print media	51
Understand paper and print media use	52
Supported paper and print media sizes	53
Supported paper types and tray capacity	55
Supported paper sizes for duplex printing	56
Special paper or print media guidelines	57
Load trays	58
Print tasks	61
Cancel a print job	62
Cancel the current print job at the product control panel	62
Cancel the current print job from the software program	62
Use features in the Windows printer driver	63
Open the printer driver	63
Use printing shortcuts	63
Set paper and quality options	63
Set document effects	63
Set document finishing options	64
Manually printing on both sides	64
Print a booklet	66
Print multiple pages per sheet	66
Select page orientation	66
Obtain support and product-status information	66
Set advanced printing options	66
Color for Windows	69
Manage color	70
Automatic	70
Print in Grayscale	70
Manual color adjustment	70
Manual color options	70
Color themes	70
Match colors	72
Match colors using the Microsoft Office Basic Colors palette	72
Match colors using the HP Basic Color Match tool	72
Match colors using View Custom Colors	73
Advanced color use	74
HP ColorSphere toner	74
HP ImageREt 3600	74
Media selection	74
Color options	74
Standard red-green-blue (sRGB)	74
Manage and maintain	77
Information pages	78
HP ToolboxFX	79
Open HP ToolboxFX	79
Status	80
Event log	80
Alerts	81
Set up Status Alerts	81
Set up E-mail Alerts	81
Product information	81
Set password	81
Help	82
System Settings	83
Device Information	83
Paper Setup	84
Print Quality	85
Print Density	85
Paper Types	85
Extended Print Modes	85
System Setup	85
Save/Restore Settings	85
Product Security	86
Print Settings	86
Printing	86
PCL5	86
PostScript	86
Network Settings	86
Shop for Supplies	86
Other Links	86
Embedded Web server	88
View the HP Embedded Web Server	88
Embedded Web server sections	89
Manage supplies	91
Supplies life	91
Print-cartridge storage	91
HP policy on non-HP print cartridges	91
HP fraud hotline and Web site	91
Print when cartridge is at estimated end of life	92
Change print cartridges	93
Memory and font DIMMs	96
Product memory	96
Install memory and font DIMMs	96
Enable memory	100
Enable memory for Windows	100
Check DIMM installation	100
Clean the product	100
Firmware updates	101
Solve problems	103
Basic troubleshooting checklist	104
Factors that affect product performance	104
Interpret control-panel and status-alert messages	105
Restore factory settings	112
Clear jams	113
Common causes of jams	113
Jam locations	114
Change Jam Recovery setting	114
Clear jams in the right door	115
Clear jams in the output bin area	119
Clear jams in Tray 1	119
Clear jams in Tray 2	121
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3)	122
Clear jams in the lower right door (Tray 3)	123
Solve image-quality problems	124
Identify and correct print defects	124
Print-quality checklist	124
General print quality issues	125
Solve issues with color documents	129
Use HP ToolboxFX to troubleshoot print-quality problems	131
Optimize and improve print quality	132
Calibrate the product	132
Solve performance problems	133
Product software problems	134
Solve common Windows problems	135
Solve Macintosh problems	136
Solve problems with Mac OS X	136
Supplies and accessories	139
Order parts, accessories, and supplies	140
Part numbers	140
Service and support	141
Hewlett-Packard limited warranty statement	142
Print cartridge limited warranty statement	143
End User License Agreement	144
Customer self-repair warranty service	146
Customer support	147
Repack the product	147
Service information form	148
Specifications	149
Physical specifications	150
Power consumption, electrical specifications, and acoustic emissions	150
Environmental specifications	150
Regulatory information	151
FCC regulations	152
Environmental product stewardship program	153
Protecting the environment	153
Ozone production	153
Power consumption	153
Toner consumption	153
Paper use	153
Plastics	153
HP LaserJet print supplies	153
Return and recycling instructions	154
United States and Puerto Rico	154
Multiple returns (more than one cartridge)	154
Single returns	154
Shipping	154
Residents of Alaska and Hawaii	154
Non-U.S. returns	154
Material restrictions	154
Disposal of waste equipment by users in private households in the European Union	155
Chemical substances	155
Material Safety Data Sheet (MSDS)	155
For more information	155
Declaration of conformity	156
Safety statements	157
Laser safety	157
Canadian DOC regulations	157
VCCI statement (Japan)	157
Power cord instructions	157
Power cord statement (Japan)	157
EMC statement (Korea)	157
Laser statement for Finland	158
Substances Table (China)	159

Match case Limit results 1 per page

General print quality issues

The following examples depict Letter-size paper that has passed through the product short-edge first.

These examples illustrate problems that would affect all of the pages that you print, whether you print

in color or in black only. The topics that follow list the typical cause and solution for each of these

examples.

Problem

Cause

Solution

Print is light or faded.

The media might not meet

HP specifications.

Use media that meets HP specifications.

One or more print cartridges might be

defective.

Print the Supplies status page to check

the remaining life. See

Information pages

on page

Replace any low print cartridges. See

Change print cartridges

on page

The product is set to override the

<Supply> Very Low

message and to

continue printing.

Replace any low print cartridges. See

Change print cartridges

on page

The print density settings may have been

changed.

Set the print density setting to 0.

The product may need to be calibrated.

Run a calibration. See

Calibrate the

product

on page

120

Toner specks appear.

The media might not meet

HP specifications.

Use media that meets HP specifications.

The paper path might need cleaning.

Clean the paper path. See

Clean the

product

on page

One or more of the cartridges may be

leaking.

Try to verify the color of the toner specks

and check the cartridge for leaks.

The cartridge waste tank may be

overfilled.

Check for error code 10.98.XX in the

event log. See

Event log

on page

. The

XX portion of the code identifies the

cartridge (00 is black, 01 is cyan, 02 is

magenta, 03 is yellow). If the error was

logged, replace the affected cartridge.

Dropouts appear.

A single sheet of print media might be

defective.

Try reprinting the job.

The moisture content of the paper is

uneven or the paper has moist spots on

its surface.

Try different paper, such as high-quality

paper that is intended for color laser

printers.

The paper lot is flawed. The

manufacturing processes can cause

some areas to reject toner.

Try different paper, such as high-quality

paper that is intended for color laser

printers.

ENWW

Solve image-quality problems

113