HP DL785 BCS Global Limited Warranty and Technical Support, Third Edition - Page 10

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Table 1-1 BCS Servers - Hardware Product Warranty Offering (continued) Product Warranty Period Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method Availability4 and Response Time errors and events Firmware upgrade & pre-upgrade tasks Notes and Exceptions GS1280 HP Superdome rp2405, rp4410, rp4440, rp5400, rp5405, rp5430, rp5450, rp5470 rp2400, rp2430, rp2450, rp2470, rp3410, rp3440, rp7400, rp7405, rp7410 rp7420, rp7440 rp8400, rp8400 SEU, rp8420, rp8440 rx1600, rx1620, rx2600, rx2620 rx2660, rx3600, rx6600 1 year 1 year 3 year 1 year 1 year 1 year 1 year 3 years Remote monitoring and email notification of errors and events Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Normal Business Hours Next Business Day Remote monitoring and email notification of errors and events None Onsite Warranty Service Same business 4-hour response Remote monitoring & email notification of errors & events CSR6: Available on Onsite Warranty Service for some parts. Go to service events not remedied www.hp.com/go/ either remotely or through csrparts for component CSR6 CSR details. Normal business hours Firmware upgrade & Next business day response pre-upgrade tasks Remote monitoring & email notification of errors & events CSR6: Available on Onsite Warranty Service for some parts. Go to service events not remedied www.hp.com/go/ either remotely or through csrparts for component CSR6 CSR details. Normal business hours Firmware upgrade & Next business day response pre-upgrade tasks Remote monitoring and email notification of errors and events CSR6: Available on Onsite Warranty Service some parts. Go to Normal Business Hours www.hp.com/go/ Next Business Day csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Remote monitoring and email notification of errors and events CSR6: Available on Onsite Warranty Service some parts. Go to Same business www.hp.com/go/ 4-hour response csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Remote monitoring & email notification of errors & events CSR6: Available on Onsite Warranty Service for some parts. Go to service events not remedied www.hp.com/go/ either remotely or through csrparts for component CSR6 CSR details. Normal business hours Firmware upgrade & Next business day response pre-upgrade tasks Remote CSR6: Available on monitoring & some parts and email Onsite Warranty Service for service events not remedied 10 BCS Global Limited Warranty and Technical Support

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Table 1-1 BCS Servers - Hardware Product Warranty Offering
(continued)
Notes and
Exceptions
Service Delivery Method
Availability
4
and Response
Time
Customer Performed
Maintenance Tasks
3
Include
Remote
Monitoring and
Support
2
Warranty
Period
Product
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service
Normal Business Hours
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring
1 year
GS1280
Next Business Day
and email
notification of
errors and
events
Onsite Warranty Service
Same business
None
Remote
monitoring
1 year
HP Superdome
4-hour response
and email
notification of
errors and
events
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
3 year
rp2405, rp4410,
rp4440, rp5400,
rp5405, rp5430,
rp5450, rp5470
either remotely or through
CSR
6
Normal business hours
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors &
events
Next business day response
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
1 year
rp2400, rp2430,
rp2450, rp2470,
rp3410, rp3440,
either remotely or through
CSR
6
Normal business hours
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors &
events
rp7400, rp7405,
rp7410
Next business day response
Onsite Warranty Service
Normal Business Hours
CSR
6
: Available on
some parts. Go to
Remote
monitoring
and email
1 year
rp7420, rp7440
Next Business Day
www
.hp.com/go/
notification of
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service
Same business
CSR
6
: Available on
some parts. Go to
Remote
monitoring
and email
1 year
rp8400, rp8400
SEU, rp8420,
rp8440
4-hour response
www
.hp.com/go/
notification of
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
1 year
rx1600, rx1620,
rx2600, rx2620
either remotely or through
CSR
6
Normal business hours
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors &
events
Next business day response
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts and
Remote
monitoring &
email
3 years
rx2660, rx3600,
rx6600
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BCS Global Limited Warranty and Technical Support