HP DL785 BCS Global Limited Warranty and Technical Support, Third Edition - Page 6

Customer responsibilities To enable HP to provide the best possible support and service during the Limited Warranty Period, you will be required to: • Maintain a proper and adequate environment, and use the HP Hardware Product in accordance with the instructions furnished. • Verify configurations, load most recent firmware, install software patches, run HP diagnostics and utilities, and implement temporary procedures or workarounds provided by HP while HP works on permanent solutions. • Allow HP to keep resident on your systems or sites certain system and network diagnosis and maintenance tools to facilitate the performance of warranty support (collectively referred to as "Proprietary Service Tools"); Proprietary Service Tools are and remain the sole and exclusive property of HP. Additionally, you will: - Use the Proprietary Service Tools only during the applicable warranty period and only as allowed by HP - Install, maintain, and support Proprietary Service Tools, including any required updates and patches - Provide remote connectivity through an HP-approved communications line, if required - Assist HP in running the Proprietary Service Tools - Use the electronic data transfer capability to inform HP of events identified by the software - Purchase HP-specified remote connection hardware for systems with remote diagnosis service, if required - Return the Proprietary Service Tools or allow HP to remove these Proprietary Service Tools upon termination of warranty support - Not sell, transfer, assign, pledge, or in any way encumber or convey the Proprietary Service Tools In some cases, HP may require additional software such as drivers and agents to be loaded on your system in order to take advantage of these support solutions and capabilities. • Use HP remote support solutions where applicable. HP strongly encourages you to use available support technologies provided by HP. If you choose not to deploy available remote support capabilities, you may incur additional costs due to increased support resource requirements. • Cooperate with HP in attempting to resolve the problem over the telephone. This may involve performing routine diagnostic procedures, installing additional software updates or patches, removing third-party options, and/or substituting options. • Make periodic backup copies of your files, data, or programs stored on your hard drive or other storage devices as a precaution against possible failures, alteration, or loss. Before returning any HP Hardware Product for warranty support, back up your files, data, and programs, and remove any confidential, proprietary, or personal information. • Maintain a procedure to reconstruct your lost or altered files, data, or programs that is not dependent on the HP Hardware Product under warranty support. • Notify HP if you use HP Hardware Products in an environment that poses a potential health or safety hazard to HP employees or subcontractors. HP may require you to maintain such products under HP supervision and may postpone warranty service until you remedy such hazards. • Perform additional tasks as defined within each type of warranty service listed below and any other actions that HP may reasonably request in order to best perform the warranty support. 6 BCS Global Limited Warranty and Technical Support