HP DL785 BCS Global Limited Warranty and Technical Support, Third Edition - Page 9
Table 1-1 BCS Servers - Hardware Product Warranty Offering, Service Delivery Method
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Table 1-1 BCS Servers - Hardware Product Warranty Offering1 Product Warranty Period BL60p, BL860c, BL870c 3 years ProLiant 3 years Carrier-Grade c-Class 400 and 600 series server blades c-Class 3 years Carrier-Grade enclosure c-Class 1 year interconnects5 Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method Availability4 and Response Time Notes and Exceptions Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response cc2300, cc3300, cc3310 1 year DL785 3 years DS15, DS25 1 year ES45, ES47, ES80 1 year None All parts Parts Only Warranty Service Firmware upgrade and Normal business hours pre-upgrade tasks Second business day response Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade and pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Remote monitoring and email notification of errors and events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Normal Business Hours Next Business Day Remote monitoring and email notification of CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Onsite Warranty Service Normal Business Hours Next Business Day Limited warranty period 9