HP Dc5000 Troubleshooting Guide - Page 3

Contents, Computer Diagnostic Features, Troubleshooting Without Diagnostics - power supply upgrade

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Contents 1 Computer Diagnostic Features Diagnostics for Windows 1-1 Detecting Diagnostics for Windows 1-2 Installing Diagnostics for Windows 1-3 Using Categories in Diagnostics for Windows 1-4 Running Diagnostic Tests in Diagnostics for Windows 1-6 Configuration Record 1-9 Installing Configuration Record 1-10 Running Configuration Record 1-10 Remote Diagnostics Enabling Agent 1-11 Installing or Upgrading Remote Diagnostics Enabling Agent 1-12 Running the Remote Diagnostics Enabling Agent 1-12 Protecting the Software 1-12 Restoring the Software 1-12 2 Troubleshooting Without Diagnostics Safety and Comfort 2-1 Before You Call for Technical Support 2-2 Helpful Hints 2-3 Solving General Problems 2-5 Solving Power Supply Problems 2-8 Solving Diskette Problems 2-11 Solving Hard Drive Problems 2-14 Solving Display Problems 2-17 Solving Audio Problems 2-21 Solving Printer Problems 2-24 Solving Keyboard and Mouse Problems 2-25 Solving Hardware Installation Problems 2-27 Solving Network Problems 2-29 Troubleshooting Guide www.hp.com iii

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Troubleshooting Guide
www.hp.com
iii
Contents
1
Computer Diagnostic Features
Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–1
Detecting Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–2
Installing Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–3
Using Categories in Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–4
Running Diagnostic Tests in Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . .
1–6
Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–9
Installing Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–10
Running Configuration Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–10
Remote Diagnostics Enabling Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–11
Installing or Upgrading Remote Diagnostics Enabling Agent . . . . . . . . . . . . . . .
1–12
Running the Remote Diagnostics Enabling Agent . . . . . . . . . . . . . . . . . . . . . . . .
1–12
Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–12
Restoring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1–12
2
Troubleshooting Without Diagnostics
Safety and Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–1
Before You Call for Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–2
Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Solving General Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–5
Solving Power Supply Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–8
Solving Diskette Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–11
Solving Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–14
Solving Display Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–17
Solving Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–21
Solving Printer Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–24
Solving Keyboard and Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–25
Solving Hardware Installation Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–27
Solving Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2–29