HP Dc7900 Troubleshooting Guide - Page 5

Table of contents 1 Computer Diagnostic Features HP Insight Diagnostics ...1 Accessing HP Insight Diagnostics 1 Survey Tab ...2 Test Tab ...3 Status Tab ...3 Log Tab ...4 Help Tab ...4 Saving and Printing Information in HP Insight Diagnostics 5 Downloading the Latest Version of HP Insight Diagnostics 5 Protecting the Software ...5 HP Backup and Recovery Manager ...6 2 Troubleshooting Without Diagnostics Safety and Comfort ...7 Before You Call for Technical Support 7 Helpful Hints ...8 Solving General Problems ...10 Solving Power Problems ...14 Solving Diskette Problems ...16 Solving Hard Drive Problems ...19 Solving Media Card Reader Problems 22 Solving Display Problems ...24 Solving Audio Problems ...28 Solving Printer Problems ...30 Solving Keyboard and Mouse Problems 31 Solving Hardware Installation Problems 33 Solving Network Problems ...35 Solving Memory Problems ...38 Solving Processor Problems ...40 Solving CD-ROM and DVD Problems 41 Solving USB Flash Drive Problems ...44 Solving Front Panel Component Problems 45 Solving Internet Access Problems ...46 ENWW v