HP DesignJet T795 Introductory Information - Page 4

Front-panel error messages

Page 4 highlights

English Front-panel error messages If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, contact HP Support. Message or code Recommendation [Color] cartridge has altered Check the cartridge. [Color] cartridge has expired Replace the cartridge. [Color] cartridge is low on ink Ensure that you have a new cartridge of the same color ready. [Color] cartridge is missing Insert a cartridge of the correct color. [Color] cartridge is out of ink Replace the cartridge. [Color] cartridge is very low on ink Ensure that you have a new cartridge of the same color ready. [Color] printhead #[n] error: not Insert the correct printhead. present [Color] printhead #[n] error: please remove Remove the incorrect printhead and insert a new printhead of the correct type (color and number). [Color] printhead #[n] error: replace Remove the non-functional printhead and insert a new printhead of the correct type (color and number). [Color] printhead #[n] error: reseat Remove and reinsert the same printhead, or try cleaning the electrical connections. If necessary, insert a new printhead. Cutter replacement advised Contact HP Support to replace the cutter. Job queue notification Cancel, resume, or delete the job. Maintenance #1 advised Contact HP Support. Maintenance #2 advised Contact HP Support. Paper loaded incorrectly: remove paper Remove the paper and try to reload it. Paper mispositioned: remove paper Remove the paper and try to reload it. Paper path error: incorrectly loaded Remove the paper and try to reload it. Paper path error: misaligned Remove the paper and try to reload it. Printhead replacement incomplete. Restart it. Restart the printhead replacement process. Printheads need individual testing. Do replacement. Test the printheads using the Image Diagnostics Print, and replace any that are not working correctly. Replace [color] cartridge Replace the cartridge. Reseat [color] cartridge Remove and reinsert the same cartridge. 01.0, 01.1, 01.2 Restart the printer. 08:04 Restart the printer. If the problem persists, update the printer's firmware. 08:08 Retry the operation that you were attempting. If it fails again, restart the printer. If the problem persists, update the printer's firmware. 21, 21.1, 22.0, 22.1, 22.2, 22.3, 24 Restart the printer. 4 Introductory Information

  • 1
  • 2
  • 3
  • 4
  • 5

Introductory Information
4
English
Front-panel error messages
If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the
recommended action does not seem to solve the problem, contact HP Support.
Message or code
Recommendation
[Color] cartridge has altered
Check the cartridge.
[Color] cartridge has expired
Replace the cartridge.
[Color] cartridge is low on ink
Ensure that you have a new cartridge of the same color ready.
[Color] cartridge is missing
Insert a cartridge of the correct color.
[Color] cartridge is out of ink
Replace the cartridge.
[Color] cartridge is very low
on ink
Ensure that you have a new cartridge of the same color ready.
[Color] printhead #[n] error: not
present
Insert the correct printhead.
[Color] printhead #[n] error:
please remove
Remove the incorrect printhead and insert a new printhead of the correct type
(color and number).
[Color] printhead #[n] error:
replace
Remove the non-functional printhead and insert a new printhead of the correct
type (color and number).
[Color] printhead #[n] error:
reseat
Remove and reinsert the same printhead, or try cleaning the electrical
connections. If necessary, insert a new printhead.
Cutter replacement advised
Contact HP Support to replace the cutter.
Job queue notification
Cancel, resume, or delete the job.
Maintenance #1 advised
Contact HP Support.
Maintenance #2 advised
Contact HP Support.
Paper loaded incorrectly:
remove paper
Remove the paper and try to reload it.
Paper mispositioned: remove
paper
Remove the paper and try to reload it.
Paper path error: incorrectly
loaded
Remove the paper and try to reload it.
Paper path error: misaligned
Remove the paper and try to reload it.
Printhead replacement
incomplete. Restart it.
Restart the printhead replacement process.
Printheads need individual
testing. Do replacement.
Test the printheads using the Image Diagnostics Print, and replace any that are
not working correctly.
Replace [color] cartridge
Replace the cartridge.
Reseat [color] cartridge
Remove and reinsert the same cartridge.
01.0, 01.1, 01.2
Restart the printer.
08:04
Restart the printer. If the problem persists, update the printer’s firmware.
08:08
Retry the operation that you were attempting. If it fails again, restart the
printer. If the problem persists, update the printer’s firmware.
21, 21.1, 22.0, 22.1, 22.2,
22.3, 24
Restart the printer.