HP Designjet 2500/3500cp HP DesignJet 2000/2500 - User's Guide - Page 276
Getting Help, About HP Customer Care, What to Do Before You Call
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Troubleshooting Getting Help Getting Help 11-56 About HP Customer Care As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet. HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at: www.hp.com/go/support What to Do Before You Call 1 Review the troubleshooting suggestions in this chapter: n In the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows). n If you have installed third party software drivers and RIPs refer to that user documentation. n In any relevant Software Application Note supplied with this printer. 2 If the problem is image quality, print out the image quality print; see page 2-12, Printing Other Internal Prints and page 11-5, Solving Image-Quality Problems. 3 Print the Image Quality Print to determine if the problem is due to printhead errors or printer hardware problems; see page 11-8, Printing the Image Quality Print. 4 If the problem appears to be related to your software application, first contact your software vendor. 5 If you still have difficulty, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems. 6 If you do call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: n The printer you are using (the product number and the serial number, found on the label at the back of the printer).