HP Designjet 2800/3800cp Service Manual - Page 14

Introduction This chapter will guide you through the relevant steps to take when troubleshooting the printer. Which Firmware relates to which Ink system? A.01.XX - This firmware revision is applicable to HP DesignJets 2500CP and 2000CP and means that the Printers can only use Imaging Inks. A.02.XX - This firmware revision is applicable to HP DesignJets 2500CP and 2000CP and means that the Printers can use both the Imaging Inks and the new UV Durable Inks. A.03.XX - This firmware revision is applicable to HP DesignJets 3500CP and 3000CP and means that the Printers can use both the Imaging Inks and the new UV Durable Inks. A.04.XX - This firmware revision is applicable to all HP DesignJet CP Series Printers and means that the Printers can use both the Imaging Inks and the new UV Durable Inks. How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP) For HP DesignJet 2500CP - To check which Hard Disk Drive Version the printer is using, print the PostScript Configuration using the front-panel menu in Internal Prints / PostScript Config. For HP DesignJet 3500CP - To check which Hard Disk Drive Version the printer is using, use the front-panel menu in Utilities / Statistics / Disk Rev. Is the Printer Using the Latest Firmware Revision? Before spending time troubleshooting the problem by doing the various tests or replacing parts (which may not need replacing), check which firmware revision the printer is using. To check which firmware revision the printer is using, use the front-panel menu in Utilities / Statistics / Code Rev. Some problems which occurred in earlier firmware releases may have been solved in later revisions. So if there is a new firmware revision then update the Flash SIMM before replacing any parts. See below for information on upgrading the Flash SIMM. Remember that: D For the HP DesignJet 2000CP/3000CP, the first slot from the left contains an 8MB SIMM with the firmware code inside. D For the HP DesignJet 2500CP/3500CP, the first slot from the left contains an 8MB SIMM with the firmware code inside and the second slot contains a 4 MB SIMM with the PostScript code inside. 1-2 HP DesignJet CP Series Printers Troubleshooting