HP Designjet L28500 HP Designjet L28500 Printer Series - User's guide - Page 161

Table 17-1, Numeric error messages continued

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Table 17-1 Numeric error messages (continued) Error code Recommendation 61:01 The file format is incorrect and the printer cannot process the job. Try the following remedies: ● Make sure that the RIP supports the printer and that the printer driver is installed in the RIP. ● Check that you are using the latest version of your RIP. ● Resubmit the file to the printer. ● Check that your printer firmware is up to date. See Firmware update on page 86. 61:08.2 The job contains format errors or incorrect setting values. Resend the file to the printer. 61:09 Unexpected end of job; communication lost with RIP. Check that all relevant cables are properly connected and check whether the RIP has displayed any error message. Resend the file to the printer. 63:04 An input/output problem has occurred with the network card. Try the following remedies: ● Make sure that the network cable is correctly connected to the network card. ● Check that your printer firmware is up to date. See Firmware update on page 86. 63:05 The job is reaching the printer too slowly. The printer cancels the job if there are long pauses of more than 20 s. Try the following remedies: ● Make sure that a 1 Gigabit Ethernet card is correctly installed in the computer with the RIP. ● Check the RIP for any error messages. Check that the computer with the RIP is working correctly and has the minimum specification required by the RIP. Check that the hard disk is neither full nor excessively fragmented. ● Check whether the option RIP while printing is enabled. This option can cause slow printing if the computer is not sufficiently powerful. ● Try reducing the resolution of the job or increasing the number of passes. 71:03 Out of memory. Switch the power off from the rear of the printer and disconnect the power cord. Reconnect the power cord and power on the printer. 74:01 An error occurred when uploading the firmware update file. Try the following remedies: ● Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer. Disconnect the power cord, then reconnect the power cord and turn on the printer. ● Try again to upload the firmware update file to the printer. See Firmware update on page 86. 77:04 An Embedded Web Server internal software error has occurred. Try the following remedies: ● Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer. Disconnect the power cord, then reconnect the power cord and turn on the printer. ● Check that your printer firmware is up to date. See Firmware update on page 86. 78.1:04 The printer has no substrate preset for this substrate. Follow the firmware upgrade procedure to update the printer with the latest substrate presets. 78.2:01 The back tension is lost. This could be due to a loose roll core or an imminent end of roll. If these are not the causes, try unloading and reloading the substrate. ENWW 155

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Table 17-1
Numeric error messages (continued)
Error code
Recommendation
61:01
The file format is incorrect and the printer cannot process the job. Try the following remedies:
●
Make sure that the RIP supports the printer and that the printer driver is installed in the
RIP.
●
Check that you are using the latest version of your RIP.
●
Resubmit the file to the printer.
●
Check that your printer firmware is up to date. See
Firmware update
on page
86
.
61:08.2
The job contains format errors or incorrect setting values. Resend the file to the printer.
61:09
Unexpected end of job; communication lost with RIP. Check that all relevant cables are
properly connected and check whether the RIP has displayed any error message. Resend the
file to the printer.
63:04
An input/output problem has occurred with the network card. Try the following remedies:
●
Make sure that the network cable is correctly connected to the network card.
●
Check that your printer firmware is up to date. See
Firmware update
on page
86
.
63:05
The job is reaching the printer too slowly. The printer cancels the job if there are long pauses
of more than 20 s. Try the following remedies:
●
Make sure that a 1 Gigabit Ethernet card is correctly installed in the computer with the
RIP.
●
Check the RIP for any error messages. Check that the computer with the RIP is working
correctly and has the minimum specification required by the RIP. Check that the hard disk
is neither full nor excessively fragmented.
●
Check whether the option
RIP while printing
is enabled. This option can cause slow
printing if the computer is not sufficiently powerful.
●
Try reducing the resolution of the job or increasing the number of passes.
71:03
Out of memory. Switch the power off from the rear of the printer and disconnect the power
cord. Reconnect the power cord and power on the printer.
74:01
An error occurred when uploading the firmware update file. Try the following remedies:
●
Turn off the printer by using the
Power
key on the front panel and the power switch at the
back of the printer. Disconnect the power cord, then reconnect the power cord and turn
on the printer.
●
Try again to upload the firmware update file to the printer. See
Firmware update
on page
86
.
77:04
An Embedded Web Server internal software error has occurred. Try the following remedies:
●
Turn off the printer by using the
Power
key on the front panel and the power switch at the
back of the printer. Disconnect the power cord, then reconnect the power cord and turn
on the printer.
●
Check that your printer firmware is up to date. See
Firmware update
on page
86
.
78.1:04
The printer has no substrate preset for this substrate. Follow the firmware upgrade procedure to
update the printer with the latest substrate presets.
78.2:01
The back tension is lost. This could be due to a loose roll core or an imminent end of roll. If
these are not the causes, try unloading and reloading the substrate.
ENWW
155