HP DeskJet 2700 User Guide - Page 93

Purge Print Document, Hardware and Sound

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c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 6. Restart the computer. 7. Clear the print queue. To clear the print queue a. Depending upon your operating system, do one of the following: ● Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. ● Windows 7: From the Windows Start menu, click Devices and Printers. b. Double-click the icon for your printer to open the print queue. c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. e. Check the print queue again to make sure it is clear, and then try to print again. To resolve print issues (OS X and macOS) 1. Check for error messages and resolve. 2. Disconnect and reconnect the USB cable. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline a. In System Preferences, click Printers & Scanners . b. Click the Open Print Queue button. c. Click a print job to select it. Use the following buttons to manage the print job: ● Delete: Cancel the selected print job. ● Hold: Pause the selected print job. ● Resume: Continue a paused print job. ● Pause Printer: Pause all print jobs in the print queue. d. If you made any changes, try to print again. 4. Restart the computer. ENWW Get help in this guide 87

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c.
If the wrong printer is set as the default printer, right-click the correct printer and select
Set as Default
Printer
.
d.
Try using your printer again.
6.
Restart the computer.
7.
Clear the print queue.
To clear the print queue
a.
Depending upon your operating system, do one of the following:
●
Windows 10
: From the Windows
Start
menu, select
Windows System
from the app list, select
Control Panel
, and then click
View devices and printers
under
Hardware and Sound
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
b.
Double-click the icon for your printer to open the print queue.
c.
On the
Printer
menu, click
Cancel all documents
or
Purge Print Document
, and then click
Yes
to
confirm.
d.
If there are still documents in the queue, restart the computer and try printing again after the
computer has restarted.
e.
Check the print queue again to make sure it is clear, and then try to print again.
To resolve print issues (OS X and macOS)
1.
Check for error messages and resolve.
2.
Disconnect and reconnect the USB cable.
3.
Verify that the product is not paused or offline.
To verify that the product is not paused or offline
a.
In
System Preferences
, click
Printers & Scanners
.
b.
Click the
Open Print Queue
button.
c.
Click a print job to select it.
Use the following buttons to manage the print job:
●
Delete
: Cancel the selected print job.
●
Hold
: Pause the selected print job.
●
Resume
: Continue a paused print job.
●
Pause Printer
: Pause all print jobs in the print queue.
d.
If you made any changes, try to print again.
4.
Restart the computer.
ENWW
Get help in this guide
87