HP DeskJet Ink Advantage 2800 User Guide - Page 60

Web Services issues, Printer hardware issues, Close cartridge access door

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Web Services issues If you are having problems using Web Services, check the following: ● Make sure the printer is connected to the Internet using a supported network connection. ● Make sure the latest product updates have been installed on the printer. ● If Web Services is disabled, restore the printer to factory default settings, and then connect the printer and set it up again. ● Make sure the network hub, switch, or router is turned on and working correctly. ● If you are connecting the printer using a wireless connection, make sure the Wi-Fi network is functioning properly. For more information, see Network and connection issues. ● If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid: - Check the settings being used by your web browser. - Check with the IT administrator or person who set up your firewall. If the proxy settings used by your firewall have changed, you must update these settings in either the printer control panel or the embedded web server (EWS). If these settings are not updated, you will not be able to use Web Services. Printer hardware issues Troubleshoot printer hardware issues. Close cartridge access door Cartridge access door must be closed to begin printing. The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the power cord of the printer is connected firmly to a functioning power outlet. NOTE: When Auto-Off is enabled, the printer automatically turns off after a period of inactivity to help reduce energy use. See Auto-Off. 54 Chapter 8 Solve a problem

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Web Services issues
If you are having problems using Web Services, check the following:
●
Make sure the printer is connected to the Internet using a supported network connection.
●
Make sure the latest product updates have been installed on the printer.
●
If Web Services is disabled, restore the printer to factory default settings, and then connect the printer and
set it up again.
●
Make sure the network hub, switch, or router is turned on and working correctly.
●
If you are connecting the printer using a wireless connection, make sure the Wi-Fi network is functioning
properly. For more information, see
Network and connection issues
.
●
If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are
entering are valid:
–
Check the settings being used by your web browser.
–
Check with the IT administrator or person who set up your firewall.
If the proxy settings used by your firewall have changed, you must update these settings in either the
printer control panel or the embedded web server (EWS). If these settings are not updated, you will not
be able to use Web Services.
Printer hardware issues
Troubleshoot printer hardware issues.
Close cartridge access door
Cartridge access door must be closed to begin printing.
The printer shuts down unexpectedly
●
Check the power and power connections.
●
Make sure the power cord of the printer is connected firmly to afunctioning power outlet.
NOTE:
When Auto-Off is enabled, the printer automatically turns off after a period of inactivity to help reduce
energy use. See
Auto-Off
.
54
Chapter 8
Solve a problem