HP DeskJet Ink Advantage Ultra 5730 Getting Started Guide - Page 12

English Wireless networking By following the instructions on the printer control panel and installing the HP printer software on your computer or mobile device, you should have successfully connected the printer to the wireless network. If connecting your printer to the network was unsuccessful 1. Confirm that wireless is enabled on your printer. a. From the printer control panel, touch (Wireless). b. If it shows Wireless Off, touch (Settings), and then turn wireless on. 2. Confirm that your printer is connected to your network. a. From your printer control panel, touch (Wireless). b. Touch (Settings). c. Touch Print Reports, and then touch Wireless Test Report. The Wireless Test Report is automatically printed. d. Check the top of the report to see if something failed during the test. -- See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine whether or not your printer passed. -- From the CURRENT CONFIGURATION section, find out the Network Name (SSID) to which your printer is currently connected. Make sure that the printer is connected to the same network as your computer. e. If a print report indicates the printer is not connected to the network, touch (Wireless), then touch (Settings), and touch Wireless Setup Wizard to connect the printer to the network. Note: If your computer is connected to a Virtual Private Network (VPN), temporarily disconnect from the VPN before proceeding with the installation. After installation you will need to disconnect from the VPN to access your printer over your home network. 3. Make sure security software is not blocking communication over your network. Security software, such as firewalls, can block communication between your computer and printer when installing over a network. If your printer cannot be found, temporarily disable your firewall and check if the problem goes away. For more help and tips on security software, go to: www.hp.com/go/wpc-firewall. 4. Restart components of the wireless network. Turn off the router and the printer, and then turn them back on in this order: router first and then printer. Sometimes, turning off devices and then turning them back on helps resolve network communication issues. If you still cannot connect, turn off the router, the printer, and the computer, and then turn them back on in this order: router first, then printer, and then computer. Still have problems? Visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). This website contains the most complete, up-to-date information about wireless printing, as well as information to help you prepare your wireless network; solve problems when connecting the printer to the wireless network; and resolve security software issues. Note: If you are using a computer running Windows, you can use the Print and Scan Doctor tool, which can help solve many problems you might have with the printer. To download this tool, visit www.hp.com/go/tools. If you want to print from your smart phone or tablet You can use your printer to print documents and photos directly from your mobile devices. •• iOS: Use the Print option from the Share menu. No setup required - iOS AirPrint is pre-installed. •• Android: Download and enable the HP Print Service Plugin (supported by most Android devices) from the Google Play Store. You can also use the HP Smart app to set and use your HP printer for scanning, printing, and sharing documents. Install it from the app store for your mobile device. For help enabling mobile printing visit the HP Mobile Printing website www.hp.com/go/mobileprinting. If a local version of this website is not available in your region, you will be directed to the US HP Mobile Printing site in English. 12