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HP Deskjet 1220c Support Guide - Page 100

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START Tape on the print cartridges? Remove protective Yes tape from print cartridges. No Print cartridge out of Yes ink? Replace print cartridge. No Printer settings correct? Yes Make sure the No printer is selected as current or default printer. Printer shared on a network? Yes See Problems with a Network Printer. No Printer sharing a port? Yes Stop sharing port. No Blank page still prints? Yes Send printer for repair. No STOP

Section	Page
Table of Contents	3
List of Tables	9
List of Figures	11
List of Trees	13
Preface	15
Conventions	16
Chapter Descriptions	17
Product Information	19
Product Overview	20
Product Positioning	20
Model and Serial Number	20
Technology Update	20
Printer Description and Features	22
External View	27
Specifications	29
Hewlett-Packard Print Cartridge Specifications	29
Printable Area	29
Safety and Regulatory Notices	30
Print Cartridge Safety	30
Material Safety Data Sheet (MSDS)	31
LED Safety	31
FCC Regulations	31
Power Cord Statement	32
Declaration of Conformity	33
Energy Consumption	34
Service and Support Information	35
Parts and Supplies	35
Media Products	37
HP Web Support	39
HP Telephone Support	39
HP ASAP	42
HP Express Exchange	42
Warranty	44
Hewlett-Packard Limited Warranty	44
Extent of Limited Warranty	44
Limitations of Warranty	45
Limitations of Liability	45
Local Law	46
Installing and Configuring the Printer	47
Connecting Power to the Printer	48
Printing a Sample Page	48
Connecting the Interface Cable	49
Connecting via a USB Cable	49
Connecting via a Parallel Interface Cable	51
Installing Printer Software	52
Installing from the Starter CD (Recommended)	52
Verifying Communication in Windows	54
Printing a Self-Test Page	54
Checking the Interface Cable Connection	55
Using the Printer on a Network	56
Connecting to an External Print Server	56
Printer Sharing in Windows	57
Uninstalling Printer Software	59
For Windows 95/98/NT 4.0 Users	59
For Macintosh Users	59
Printer Operation	61
Using the Keypanel	62
Printer Buttons and LEDs	62
Using the Control Panel	64
Changing Default Print Settings	64
Restoring Factory Defaults	64
Using the HP DeskJet Control Panel for DOS	66
Installing the HP DeskJet Control Panel for DOS	66
Changing Print Settings in the HP DeskJet Control Panel	66
Using the HP 1220C ToolBox	67
Paper Selection and Paper Loading	69
Selecting Paper	70
Standard Paper	70
Custom Paper	70
Envelopes	70
Cards	71
Thick Cards	71
Labels	71
Transparencies and Slides	71
HP Special Paper	71
Loading Paper in Main (Bottom) Media Tray	72
Loading Paper in Alternative (Top) Media Feed	73
Loading Paper Through Rear Media Feed	74
Clearing Paper Jams	75
Tips for Avoiding Paper Jams	75
Printer Maintenance	77
Cleaning the Printer	78
Using and Caring for Print Cartridges	79
Print Cartridge Icons	79
Cleaning the Print Cartridges	80
Pen Recovery Diagnostic Test	80
Cleaning the Electrical Contacts	82
Tips for Maintaining the Print Cartridges	82
Print Cartridge Life	83
Changing the Print Cartridges	83
Aligning the Print Cartridges	85
Calibration Diagnostic Test	85
Troubleshooting	87
Troubleshooting Strategy	88
Software Troubleshooting	89
Problems with a Network Printer	90
Printer is not Responding	92
Printer Lights Blink	95
Paper Feed Problems	96
Paper Skew	99
A Blank Page is Printed	100
Poor Print Quality	102
Unexpected Results	107
Hardware Troubleshooting	113
Troubleshooting Tools	113
Diagnostic Tools	113
The HP DeskJet 1220C Quick Checkup	114
Troubleshooting Hardware Problems	115
Troubleshooting Power On Problems	116
Troubleshooting Printer Initialization Problems	119
Troubleshooting Using LEDs	122
Troubleshooting Paper Feed Problems	133
Troubleshooting the Self-Test	135
Troubleshooting Paper Eject Problems	141
Troubleshooting Unusual Noises	143
Diagnostic Tools	145
Self-Test	145
Sample Page	146
Single Diagnostic Test	147
Nozzle Pattern Diagnostic Test	148
Pen Recovery Diagnostic Test	149
Calibration Diagnostic Test	150
Extended Diagnostic Test	152
Dot Count Diagnostic Test	153
Pen ID Diagnostic Test	154
Infinite Hs Diagnostic Test	155
Page Alignment Diagnostic Test	156
DeskJet 1220C Software Diagnostic Test Program	158
Removal, Replacement, and Calibration	159
Removal and Replacement Strategy	161
Removal and Replacement Tools	161
Before You Begin	161
Tips for Disassembling the Printer	162
Disassembly Sequence	163
Consumer Removable Parts	164
Output Tray	164
Stopper Assembly	164
Cleanout Trough Assembly	165
Parts Serviceable without Calibration	166
Stopper Guides	166
Rubber Feet	167
Access Door Assembly	167
Logic PCA Assembly	168
Left End Cap Assembly	169
Power Supply Assembly	170
Power Insulator	171
Right End Cap Assembly	171
Keypanel PCA	172
Main Logic Harness Assembly	172
Power Switch Harness	173
Hand Grabs	173
Linefeed/Encoder PCA	173
Encoder Disk Assembly	174
Output Belt	174
Encoder Strip	175
Carriage Motor Assembly	176
Service Station Mechanism Assembly	177
Spot Sensor Assembly	177
Pivot Spring and Rocker Plate Spring	178
Rail Cover	179
Starwheels Assembly	179
Output Mechanism Assembly	180
Output Motor Assembly	181
Input Tray Assembly	181
Pick Roller Assembly	183
Serviceable Parts that Require Calibration	185
Carriage Assembly/Carriage Rod	185
Flex Cable	186
Backbone Assembly	187
Upper Paper Guide Assembly	187
Drive Roller Assembly	189
Trough-1 Assembly	190
Right Support Assembly	191
Left Support Assembly	192
Base Plate Assembly	192
Removal of Subassembly Parts	193
Calibrating the Printer	195
Calibration Tool	195
How to Calibrate	195
Parts and Diagrams	199
Exploded View	200
Exploded View Parts List	201
Subassembly Exploded Views	205
Subassembly Exploded Views Parts List	209
Alphabetical Parts List	211
Numerical Parts List	215
Low Usage Kits	219
Appendix	221