HP Deskjet 610/612c (English International) User's Guide - C6450-90002 - Page 10

English The print quality is poor Something on the page is wrong or missing Cartridges. If ink is smearing, streaking, or is splotchy: • You might need to clean the print cartridges. See the HP Toolbox for instructions. • You might need to replace the print cartridges. See the HP Toolbox for instructions. Paper. If the printing is faded or the colors are dull or bleeding into each other, make sure you're using paper intended for inkjet printers and that you've loaded the paper print side down. Ink. You can control the amount of ink on the page by changing the Print Quality (on the Setup tab of the HP print settings box). A blank page came out of the printer Tape. Make sure you've removed the protective pieces of tape on the print cartridges. Default printer. Make sure you've selected the HP DeskJet 610C Series printer as the default printer. To check your default printer, click the Troubleshooting tab in the HP Toolbox, and then click A blank page came out. Follow the instructions under Wrong printer selected to make sure your printer is selected as the current or default printer. Ink. You might have run out of ink. Replace the cartridges. Margin settings. If the printing is cut off around the edges, check your software application: • The correct margins are set. • The elements are scaled correctly. Colors. If the colors are wrong or missing • Clean your tri-color print cartridge. In the HP Toolbox, click the Printer Services tab, and then click Clean the print cartridges. • Replace the tri-color print cartridge.See the online help for instructions. • Clear the Print in Grayscale option on the Color tab of the HP print settings box. Communications. If meaningless characters are printing on your page, the computer might have lost communication with your printer. Try turning your computer and printer off and then turn them on again. If the problem persists, make sure all cables are plugged in tightly. No page came out of the printer Be patient. Complex documents, such as color photographs, take a while to print. Check the power light; if it's blinking, the printer is processing information. Power. Make sure the printer is on (the power light on the front of your printer should be on) and that all connections are firm. Cover. Make sure the top cover of the printer is closed. Paper. Make sure you put the paper in the lower (IN) tray correctly. Print cartridges. Make sure both print cartridge cradles contain properly installed cartridges with the correct HP part number. 9