HP Deskjet 610/612c (English International) User's Guide - C6450-90002 - Page 9

English Getting Help When Things • Double-click the HP Toolbox icon. It's on your desktop when you start your computer. Go Wrong When problems occur, the quickest way to find a solution is to use the troubleshooting feature in the HP Toolbox. With a few clicks of the mouse button, you'll find your specific problem and details on how to fix it. The HP Toolbox For each Windows system, here are a couple of places to find it. Windows 95, Windows 98, and Windows NT 4.0 • Double-click the HP Toolbox shortcut icon. This shortcut is always on your desktop. -OR- • Click the HP Toolbox icon in the taskbar. The icon is displayed in the taskbar when the HP Toolbox is open and you're printing. Windows 3.1x • Double-click the HP Toolbox icon in the HP DeskJet Utilities group in the Program Manager. Once you're in the HP Toolbox... 1. Click the Troubleshooting tab. 2. Click the appropriate category. 3. Click on the description of the problem. 4. Click to further explore possible solutions. Solving Common Problems The text or graphics are in the wrong place Paper orientation. If the printing is positioned incorrectly on the page, make sure you've selected the correct orientation (Portrait or Landscape) on the Features tab of the HP print settings box. Alignment. If the color ink and black ink don't line up on the printed page, align the print cartridges. In the HP Toolbox, click the Printer Services tab, and then click Align the print cartridges. Paper Loading. If the printing is slanted or skewed, try reloading the paper. Margin settings. If text is running off the edge of the page: • Make sure the margins are set correctly in your software program. • Make sure the elements in your document fit within the printable area of the page. • Make sure you've selected the right paper size on the Setup tab of the HP print settings box. -OR- 8