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HP Deskjet F4400 Windows Help - Page 49

Phone support period, Placing a call, Support phone numbers - series

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Solve a problem Chapter 8 Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Deskjet F4400 All-in-One series) • Serial number (located on the back or bottom of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? Support phone numbers For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support. 46 Solve a problem

Section	Page
Contents	4
Get to know the HP All-in-One	6
Printer parts	6
Control panel features	7
Control panel features (HP Deskjet F4424 All-in-One only)	8
Print	10
Print documents	10
Print photos	11
Print envelopes	13
Print on specialty media	14
Print a Web page	20
Scan	30
Scan to a computer.	30
Copy	32
Copy text or mixed documents	32
Set the copy paper type	33
Copy (HP Deskjet F4424 All-in-One only)	36
Copy text or mixed documents	36
Work with cartridges	40
Check the estimated ink levels	40
Order ink supplies	41
Automatically clean print cartridges	42
Manually clean print cartridges	42
Replace the cartridges	43
Cartridge warranty information	45
Solve a problem	48
HP support	48
Support process	48
HP support by phone	48
Phone support period	49
Placing a call	49
Support phone numbers	49
After the phone support period	50
Additional warranty options	51
Setup troubleshooting	51
The product will not turn on	51
After setting up the product, it does not print	53
Uninstall and reinstall the software	56
Print quality troubleshooting	57
Wrong, inaccurate, or bleeding colors	57
Ink is not filling the text or graphics completely	60
The printout has a horizontal band of distortion near the bottom of a borderless print	62
Printouts have horizontal streaks or lines	63
Printouts are faded or have dull colors	66
Printouts seem blurry or fuzzy	68
Printouts are slanted or skewed	70
Ink streaks on the back of the paper	70
The text edges are jagged	71
Print troubleshooting	72
Envelopes print incorrectly	72
The product prints meaningless characters	73
The margins are not printing as expected	74
A blank page came out while printing	75
Scan troubleshooting	77
Text is incorrect or missing	79
Copy troubleshooting	79
Nothing happens when I try to copy	79
Parts of the original do not appear or are cut off	81
The printout is blank	82
Errors	83
Flashing lights	83
Product messages	85
File messages	85
Supported file types for the HP All-in-One	86
General user messages	86
Cannot crop	87
Paper messages	88
Power and connection messages	88
Print cartridge messages	88
Print cartridges missing or not detected	91
Incompatible print cartridges	94
Print cartridge problem	96
Technical information	104
Notice	104
Specifications	104
Environmental product stewardship program	105
Eco-Tips	106
Paper use	106
Plastics	106
Material safety data sheets	106
Recycling program	106
HP inkjet supplies recycling program	106
Power consumption	106
Disposal of waste equipment by users in private households in the European Union	107
Chemical Substances	107
Regulatory notices	108
Regulatory model identification number	108
FCC statement	109
Notice to users in Korea	109
VCCI (Class B) compliance statement for users in Japan	109
Notice to users in Japan about the power cord	110
HP Deskjet F4400 All-in-One series declaration of conformity	110