HP Deskpro /M Desktop PC 486/25M Compaq Deskpro Family of Personal Computers, - Page 60

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Further Troubleshooting

Network Problem

Continued

Problem

Possible Solution

Network controller stopped

working when an expansion

board was added to the

computer.

1. Network drivers are not loaded or driver parameters do not match

the current configuration. Make sure that the drivers are loaded and

that the driver parameters match the configuration of the network

controller.

2. The cable is not securely connected or is attached incorrectly.

Ensure that the cable is securely attached to the network connector

and that the other end of the cable is securely attached to the correct

device.

3. Network controller interrupt with an expansion board. Under the

Computer Setup Advanced menu, change the resource settings for

the board.

4. Network drivers were accidentally deleted when the drivers for the

new expansion board were installed, or the files containing the

network drivers are corrupted.

Reinstall the network drivers, using

backup diskettes.

Network controller stopped

working without apparent cause.

1. The files containing the network drivers are corrupted.

Reinstall the

network drivers, using backup diskettes.

2. The cable is not securely connected or is attached incorrectly.

Ensure that the cable is securely attached to the network connector

and that the other end of the cable is securely attached to the correct

device.

3. The network controller is defective. Replace the network controller or

system board.

Cannot connect to the network

server when attempting Remote

System Installation.

The network controller is not configured properly. Run Computer

Setup and modify the Embedded NIC Settings.

System Setup utility reports

unprogrammed EPROM.

1. Boot the workstation without the network drivers using a system boot

diskette and reconfigure the controller.

2. Replace the controller.

3. Replace the system board.

Section	Page
Quick Troubleshooting Guide	1
Notice	2
Table of Contents	4
chapter 1 - General Service Information	6
Troubleshooting Procedures	6
Tools Required - Desktop Computers and Workstations	6
Tools Required - Notebooks	6
Protecting Yourself and the Computer	6
Clearing CMOS	7
Customer Responsibilities	7
POST Power-On Sequence	8
Compaq Drive Protection System	8
Accessing DPS Through Compaq Diagnostics for Windows	9
Compaq Configuration Record Utility	9
chapter 2 - Troubleshooting Flowcharts for Desktop Computers	10
1. Initial Troubleshooting	11
2. No Power, Part 1	12
3. No Power, Part 2	13
4. No Power, Part 3	14
5. No Video, Part 1	15
6. No Video, Part 2	16
7. No Video, Part 3	17
8. Error Messages, Part 1	18
9. Error Messages, Part 2	19
10. Error Messages, Part 3	20
11. No O/S Loading	21
12. No O/S Loading from Hard Drive, Part 1	22
13. No O/S Loading from Hard Drive, Part 2	23
14. No O/S Loading from Hard Drive, Part 3	24
15. No O/S Loading from Diskette Drive	25
16. No O/S Loading from CD-ROM Drive	26
17. No O/S Loading from Network	27
18. Non-Functioning Device	28
chapter 3 - Troubleshooting Flowcharts for Portable Computers	29
1. Initial Troubleshooting	30
2. No Power, Part 1	31
3. No Power, Part 2	32
4. No Power, Part 3	33
5. No Power, Part 4	34
6. No Video, Part 1	35
7. No Video, Part 2	36
8. Non-Functioning Docking Station	37
9. No O/S Loading	38
10. No O/S Loading from Hard Drive, Part 1	39
11. No O/S Loading from Hard Drive, Part 2	40
12. No O/S Loading from Hard Drive, Part 3	41
13. No O/S Loading from Diskette Drive	42
14. No O/S Loading from CD-ROM or DVD-ROM Drive	43
15. No Audio, Part 1	44
16. No Audio, Part 2	45
17. Non-Functioning Device	46
18. Non-Functioning Pointing Device or Keyboard	47
19. No Network or Modem Connection	48
appendix A - Further Troubleshooting	49
appendix B - POST Error Messages - Numbered	62

HP Deskpro /M Desktop PC 486/25M Compaq Deskpro Family of Personal Computers, - Page 60

Problem, Possible Solution, Network Problem

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