HP Deskpro 6000 Compaq Reference Guide Deskpro 4000 and Deskpro 6000 Series of - Page 176

Solving Network Problems continued Problem Cause Diagnostics reports a failure. The cable is not securely connected. Diagnostics passes, but the computer does not communicate with the network. Network controller stopped working when an expansion board was added to the computer. The cable is attached to the incorrect connector. There is a problem with the cable or a device at the other end of the cable. The network controller is defective. Network controller interrupt or memory conflict with an expansion board. Network drivers are not loaded, or driver parameters do not match current configuration. The network controller is not configured for this computer. Network controller interrupt overlaps the interrupt of an expansion board. Network controller interrupt or memory conflict with an expansion board. The network controller requires drivers. The files containing the network drivers are corrupted. Solution Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. Ensure that the cable is attached to the correct connector. Ensure that the cable and device at the other end are operating correctly. Contact your Compaq authorized service provider. Run Computer Setup and modify the network controller memory value. Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. Select the Network icon at the Control Panel. Run Computer Setup and modify the network controller memory value. Run Computer Setup and modify the network controller memory value. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. Reinstall the network drivers, using your backup diskettes. continued 9-10 Troubleshooting