HP ENVY 13-ay1000 User Guide - Page 7

Installing software updates

.............................................................................................................................................

45

Using HP TechPulse (select products only)

.....................................................................................................................

45

Securing your wireless network

......................................................................................................................................

45

Backing up your software applications and information

................................................................................................

45

Using an optional security cable (select products only)

.................................................................................................

46

9

Using Setup Utility (BIOS)

....................................................................................................................................................

47

Starting Setup Utility (BIOS)

............................................................................................................................................

47

Updating Setup Utility (BIOS)

..........................................................................................................................................

47

Determining the BIOS version

.................................................................................................................................

47

Preparing for a BIOS update

....................................................................................................................................

48

Downloading a BIOS update

............................................................................................................................

48

Installing a BIOS update

...................................................................................................................................

48

10

Using HP PC Hardware Diagnostics

...................................................................................................................................

50

Using HP PC Hardware Diagnostics Windows (select products only)

.............................................................................

50

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

............................................................

50

Accessing HP PC Hardware Diagnostics Windows

...................................................................................................

50

Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant

..............................................

50

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)

....................

51

Downloading HP PC Hardware Diagnostics Windows

.............................................................................................

51

Downloading the latest HP PC Hardware Diagnostics Windows version from HP

..........................................

51

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

......................................

51

Downloading HP Hardware Diagnostics Windows by product name or number (select products only)

........

51

Installing HP PC Hardware Diagnostics Windows

....................................................................................................

52

Using HP PC Hardware Diagnostics UEFI

.........................................................................................................................

52

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

....................................................................

52

Starting HP PC Hardware Diagnostics UEFI

.............................................................................................................

52

Downloading HP PC Hardware Diagnostics UEFI to a USB ﬂash drive

....................................................................

53

Downloading the latest HP PC Hardware Diagnostics UEFI version

...............................................................

53

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)

..........

53

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

.........................................................

54

Downloading Remote HP PC Hardware Diagnostics UEFI

.......................................................................................

54

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

..................................................

54

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

.................................

54

Customizing Remote HP PC Hardware Diagnostics UEFI settings

..........................................................................

54

11

Backing up, restoring, and recovering

...............................................................................................................................

56

Backing up information and creating recovery media

....................................................................................................

56

Using Windows tools for backing up

.......................................................................................................................

56

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

............................

56

Restoring and recovering your system

............................................................................................................................

56

Creating a system restore

.......................................................................................................................................

57

Restoring and recovery methods

............................................................................................................................

57

Recovering using HP Recovery media

.....................................................................................................................

57

Changing the computer boot order

.........................................................................................................................

58

Using HP Sure Recover (select products only)

.........................................................................................................

58

12

Electrostatic discharge

......................................................................................................................................................

59

13

Speciﬁcations

.....................................................................................................................................................................

60

Input power

......................................................................................................................................................................

60

Operating environment

...................................................................................................................................................

61

14

Accessibility

.......................................................................................................................................................................

62

HP and accessibility

.........................................................................................................................................................

62

Finding the technology tools you need

...................................................................................................................

62

The HP commitment

................................................................................................................................................

62

International Association of Accessibility Professionals (IAAP)

.............................................................................

63

Finding the best assistive technology

.....................................................................................................................

63

Assessing your needs

......................................................................................................................................

63

vii

Section	Page
Getting started	9
Best practices	9
More HP resources	9
Getting to know your computer	11
Locating hardware	11
Locating software	11
Right side	11
Left side	12
Display	13
Low blue light mode (select products only)	13
Keyboard area	14
Touchpad settings and components	15
Touchpad settings	15
Adjusting touchpad settings	15
Turning on the touchpad	15
Touchpad components	15
Lights	16
Button and fingerprint reader	17
Special keys	19
Action keys	20
Bottom	22
Labels	22
Connecting to a network	25
Connecting to a wireless network	25
Using the wireless controls	25
Airplane mode key	25
Operating system controls	25
Connecting to a WLAN	26
Using HP Mobile Broadband (select products only)	26
Using eSIM (select products only)	27
Using GPS (select products only)	27
Using Bluetooth wireless devices (select products only)	27
Connecting Bluetooth devices	28
Connecting to a wired network—LAN (select products only)	28
Enjoying entertainment features	30
Using the camera	30
Using audio	30
Connecting speakers	30
Connecting headphones	30
Connecting headsets	31
Using sound settings	31
Sound settings	31
Audio settings	31
Using video	31
Display states	32
Discovering and connecting to Miracast-compatible wireless displays (select products only)	32
Using data transfer	32
Connecting devices to a USB Type-C port (select products only)	33
Navigating the screen	34
Using touchpad and touch screen gestures	34
Tap	34
Two-finger pinch zoom	34
Two-finger slide (touchpad and precision touchpad)	35
Two-finger tap (touchpad and precision touchpad)	35
Three-finger tap (touchpad and precision touchpad)	35
Four-finger tap (touchpad and precision touchpad)	36
Three-finger swipe (touchpad and precision touchpad)	36
Four-finger swipe (precision touchpad)	36
One-finger slide (touch screen)	37
Using an optional keyboard or mouse	37
Using an on-screen keyboard (select products only)	37
Managing power	38
Using Sleep and Hibernation	38
Initiating and exiting Sleep	38
Initiating and exiting Hibernation (select products only)	39
Shutting down (turning off) the computer	39
Using the Power icon and Power Options	40
Running on battery power	40
Using HP Fast Charge (select products only)	40
Displaying battery charge	41
Finding battery information in HP Support Assistant (select products only)	41
Conserving battery power	41
Identifying low battery levels	41
Resolving a low battery level	42
Resolving a low battery level when external power is available	42
Resolving a low battery level when no power source is available	42
Resolving a low battery level when the computer cannot exit Hibernation	42
Factory-sealed battery	42
Running on external power	42
Maintaining your computer	44
Improving performance	44
Using Disk Defragmenter	44
Using Disk Cleanup	44
Using HP 3D DriveGuard (select products only)	44
Identifying HP 3D DriveGuard status	45
Updating programs and drivers	45
Updating both programs and drivers	45
Updating programs only	45
Updating drivers only	45
Cleaning your computer	46
Enabling HP Easy Clean (select products only)	46
Removing dirt and debris from your computer	46
Cleaning your computer with a disinfectant	47
Caring for wood veneer (select products only)	48
Traveling with or shipping your computer	48
Securing your computer and information	50
Using passwords	50
Setting Windows passwords	50
Setting Setup Utility (BIOS) passwords	51
Using Windows Hello (select products only)	52
Using internet security software	52
Using antivirus software	52
Using firewall software	52
Installing software updates	53
Using HP TechPulse (select products only)	53
Securing your wireless network	53
Backing up your software applications and information	53
Using an optional security cable (select products only)	54
Using Setup Utility (BIOS)	55
Starting Setup Utility (BIOS)	55
Updating Setup Utility (BIOS)	55
Determining the BIOS version	55
Preparing for a BIOS update	56
Downloading a BIOS update	56
Installing a BIOS update	56
Using HP PC Hardware Diagnostics	58
Using HP PC Hardware Diagnostics Windows (select products only)	58
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	58
Accessing HP PC Hardware Diagnostics Windows	58
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant	58
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	59
Downloading HP PC Hardware Diagnostics Windows	59
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	59
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	59
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	59
Installing HP PC Hardware Diagnostics Windows	60
Using HP PC Hardware Diagnostics UEFI	60
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	60
Starting HP PC Hardware Diagnostics UEFI	60
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	61
Downloading the latest HP PC Hardware Diagnostics UEFI version	61
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	61
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	62
Downloading Remote HP PC Hardware Diagnostics UEFI	62
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	62
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	62
Customizing Remote HP PC Hardware Diagnostics UEFI settings	62
Backing up, restoring, and recovering	64
Backing up information and creating recovery media	64
Using Windows tools for backing up	64
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	64
Restoring and recovering your system	64
Creating a system restore	65
Restoring and recovery methods	65
Recovering using HP Recovery media	65
Changing the computer boot order	66
Using HP Sure Recover (select products only)	66
Electrostatic discharge	67
Specifications	68
Input power	68
Operating environment	69
Accessibility	70
HP and accessibility	70
Finding the technology tools you need	70
The HP commitment	70
International Association of Accessibility Professionals (IAAP)	71
Finding the best assistive technology	71
Assessing your needs	71
Accessibility for HP products	71
Standards and legislation	72
Standards	72
Mandate 376 – EN 301 549	72
Web Content Accessibility Guidelines (WCAG)	72
Legislation and regulations	73
Useful accessibility resources and links	73
Organizations	73
Educational institutions	73
Other disability resources	74
HP links	74
Contacting support	74

HP ENVY 13-ay1000 User Guide - Page 7

Using Setup Utility BIOS, Using HP PC Hardware Diagnostics, Backing up, restoring, and recovering

Page 7 highlights