HP ENVY 15-bq000 Maintenance and Service Guide - Page 44

Memory module, Step 2: Select a Download

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Memory module NOTE: Primary and expansion memory is installed in a side-by-side configuration on the system board. If only one memory module is installed, it must be installed in the socket labeled 1. Description 8-MB, SODIMM, DDR4-2400, 1.2-V 4-MB, SODIMM, DDR4-2400, 1.2-V Spare part number 862398-855 862397-855 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers, and then click Drivers & Software. 3. In the Enter a product name/number box, type the computer model information, and then click Search. 4. Click the link for the computer model. 5. Select the operating system, and then click Next. 6. Under Step 2: Select a Download, click the BIOS link. 7. Click the link for the most recent BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 29). 5. Remove the battery (see Battery on page 31). Remove the memory module: 1. Remove the memory module shield. The memory module shield is available using spare part number 924355-001. 36 Chapter 5 Removal and replacement procedures

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Memory module
NOTE:
Primary and expansion memory is installed in a side-by-side
configuration
on the system board. If
only one memory module is installed, it must be installed in the socket labeled 1.
Description
Spare part number
8-MB, SODIMM, DDR4-2400, 1.2-V
862398-855
4-MB, SODIMM, DDR4-2400, 1.2-V
862397-855
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION:
Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1.
Navigate to
www.hp.com
.
2.
Click
Support & Drivers
, and then click
Drivers & Software
.
3.
In the
Enter a product name/number
box, type the computer model information, and then click
Search
.
4.
Click the link for the computer model.
5.
Select the operating system, and then click
Next
.
6.
Under
Step 2: Select a Download
, click the
BIOS
link.
7.
Click the link for the most recent BIOS.
8.
Click the
Download
button, and then follow the on-screen instructions.
Before removing the memory module, follow these steps:
1.
Turn
off
the computer. If you are unsure whether the computer is
off
or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by
first
unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the bottom cover (see
Bottom cover
on page
29
).
5.
Remove the battery (see
Battery
on page
31
).
Remove the memory module:
1.
Remove the memory module shield.
The memory module shield is available using spare part number 924355-001.
36
Chapter 5
Removal and replacement procedures