HP ENVY 20-d200 Quick Setup Guide - Page 20

Troubleshooting

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Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are damaged, you can reinstall them by using the Recovery Manager program (select models only). NOTE: Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box. Reinstall these programs directly from the CDs or DVDs. Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure that it is still available from where you initially installed it (for example, discs or the Internet). Or check to be sure that the program is in the list of programs you can reinstall from the Recovery Manager. To check the list of installable programs in the Recovery Manager: 1. From the Start screen, type r, and then select Recovery Manager. If prompted, select Yes to allow the program to continue. 2. Under I need help immediately, select Software Program Reinstallation. 3. Select Next at the Welcome screen. A list of programs opens. Check whether your program is there. To reinstall a program using the Recovery Manager: 1. From the Start screen, type r, and then select Recovery Manager. 2. Select Software Program Reinstallation, and then select Next at the Welcome screen. 3. Choose the program you want to install, select Next, and follow the on-screen instructions. 4. When you have finished reinstalling, restart the computer. Do not skip this last step. You must restart the computer after recovering software programs or hardware drivers. To uninstall a program: 1. Close all software programs and folders. 2. From the Start screen, type c, and then select Control Panel. 3. Under Programs, select Uninstall a program. 4. Select the program you want to remove, and then select Uninstall. 16 Chapter 5 Troubleshooting

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Software
program and
hardware driver
reinstallation
If any of your factory-installed software programs or hardware drivers are damaged, you can
reinstall them by using the Recovery Manager program (select models only).
NOTE:
Do not use the Recovery Manager program to reinstall software programs that
came on CDs or DVDs included in the computer box. Reinstall these programs directly from
the CDs or DVDs.
Before you uninstall a program, be sure you have a way to reinstall it. Check to be sure that it
is still available from where you initially installed it (for example, discs or the Internet). Or
check to be sure that the program is in the list of programs you can reinstall from the
Recovery Manager.
To check the list of installable programs in the Recovery Manager:
1.
From the Start screen, type
r
, and then select
Recovery Manager
. If prompted, select
Yes
to allow the program to continue.
2.
Under
I need help immediately
, select
Software Program Reinstallation
.
3.
Select
Next
at the Welcome screen. A list of programs opens. Check whether your
program is there.
To reinstall a program using the
Recovery Manager
:
1.
From the Start screen, type
r
, and then select
Recovery Manager
.
2.
Select
Software Program Reinstallation
, and then select
Next
at the
Welcome
screen.
3.
Choose the program you want to install, select
Next
, and follow the on-screen
instructions.
4.
When you have finished reinstalling, restart the computer.
Do not skip this last step.
You must restart the computer after recovering software programs or hardware drivers.
To uninstall a program:
1.
Close all software programs and folders.
2.
From the Start screen, type
c
, and then select
Control Panel
.
3.
Under
Programs
, select
Uninstall a program
.
4.
Select the program you want to remove, and then select
Uninstall
.
16
Chapter 5
Troubleshooting