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Using HP PC Hardware Diagnostics, Using HP PC Hardware Diagnostics Windows (select products only)

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9 Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature. Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 37. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. ▲ Depending on the instructions on the screen, choose one of these options: ● If failure ID link is displayed, select the link and follow the on-screen instructions. ● If instructions for calling support are displayed. Follow those instructions. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP Support Assistant, or the Start menu. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support. 1. Select the Start button, and then select HP Help and Support. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on- screen instructions. NOTE: To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. 36 Chapter 9 Using HP PC Hardware Diagnostics

Section	Page
Getting started	11
Best practices	11
Caring for your safety and comfort	11
Advantages of flicker-free technology (select products only)	12
Adjusting low blue light mode (select products only)	12
Restoring monitor brightness to factory default (select products only)	12
Getting information	12
Getting to know your computer	15
Locating hardware	15
Locating software	15
Setting up your computer	15
Identifying USB ports	16
Shutting down (turning off) the computer	17
Connecting to a network	19
Connecting to a wireless network	19
Using the wireless controls	19
Airplane mode key	19
Operating system controls	19
Connecting to a WLAN	20
Using HP Mobile Broadband (select products only)	20
Using GPS (select products only)	21
Using Bluetooth wireless devices (select products only)	21
Connecting Bluetooth devices	21
Connecting to a wired network—LAN (select products only)	21
Enjoying entertainment features	23
Using the camera	23
Using audio	23
Connecting speakers	23
Connecting headphones	23
Connecting a microphone	24
Connecting headsets	24
Using sound settings	24
Sound settings	24
Audio settings	24
Using video	24
Connecting a DisplayPort device using a USB Type-C cable (select products only)	25
Connecting a Thunderbolt device using a USB Type-C cable (select products only)	25
Connecting video devices by using a VGA cable (select products only)	26
Connecting video devices using an HDMI cable (select products only)	27
Connecting a high-definition TV or monitor using HDMI	27
Setting up HDMI audio	28
Turn on HDMI audio	28
Return audio to computer speakers	28
Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only)	29
Discovering and connecting to Miracast-compatible wireless displays (select products only)	30
Using data transfer	30
Connecting devices to a USB Type-C port (select products only)	30
Navigating the screen	31
Using touch gestures (select products only)	31
Using the keyboard and mouse	31
Using the action keys or hot keys	31
Action keys	31
Maintaining your computer	33
Improving performance	33
Using Disk Defragmenter	33
Using Disk Cleanup	33
Using HP 3D DriveGuard (select products only)	33
Identifying HP 3D DriveGuard status	34
Updating programs and drivers	34
Updating programs and drivers using Windows 10	34
Updating programs using Windows 10 S	34
Updating drivers using Windows 10 S	34
Cleaning your computer	35
Enabling HP Easy Clean (select products only)	35
Removing dirt and debris from your computer	35
Cleaning your computer with a disinfectant	36
Caring for wood veneer (select products only)	36
Traveling with or shipping your computer	37
Securing your computer and information	38
Computer security features	38
Troubleshooting	40
Computer does not start	40
Power	41
Monitor (select products only)	41
Keyboard and mouse (with cable)	42
Keyboard and mouse (wireless)	42
Speakers and sound	42
Internet access	43
Software troubleshooting	44
Using HP PC Hardware Diagnostics	46
Using HP PC Hardware Diagnostics Windows (select products only)	46
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	46
Accessing HP PC Hardware Diagnostics Windows	46
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)	46
Accessing HP PC Hardware Diagnostics Windows from Support Assistant	46
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	47
Downloading HP PC Hardware Diagnostics Windows	47
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	47
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	47
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	47
Installing HP PC Hardware Diagnostics Windows	48
Using HP PC Hardware Diagnostics UEFI	48
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	48
Starting HP PC Hardware Diagnostics UEFI	48
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	49
Downloading the latest HP PC Hardware Diagnostics UEFI version	49
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	49
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	50
Downloading Remote HP PC Hardware Diagnostics UEFI	50
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	50
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	50
Customizing Remote HP PC Hardware Diagnostics UEFI settings	50
Backing up, restoring, and recovering	52
Backing up information and creating recovery media	52
Using Windows tools for backing up	52
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	52
Restoring and recovering your system	52
Creating a system restore	53
Restoring and recovery methods	53
Recovering using HP Recovery media	53
Changing the computer boot order	53
Using HP Sure Recover (select products only)	54
Operating specifications	55
Electrostatic discharge	56
Accessibility	57
HP and accessibility	57
Finding the technology tools you need	57
The HP commitment	57
International Association of Accessibility Professionals (IAAP)	58
Finding the best assistive technology	58
Assessing your needs	58
Accessibility for HP products	58
Standards and legislation	59
Standards	59
Mandate 376 – EN 301 549	59
Web Content Accessibility Guidelines (WCAG)	59
Legislation and regulations	59
Useful accessibility resources and links	60
Organizations	60
Educational institutions	60
Other disability resources	60
HP links	61
Contacting support	61
Support information	62
How to get help	62
Where to get help	62
Customer support for repairs	63
Before upgrading your hardware	63

Match case Limit results 1 per page

Using HP PC Hardware Diagnostics

You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running

properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI

(Uniﬁed Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics

UEFI, a ﬁrmware feature.

Using HP PC Hardware Diagnostics Windows (select products

only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to

determine whether the computer hardware is functioning properly. The tool runs within the Windows

operating system to diagnose hardware failures.

If HP PC Hardware Diagnostics Windows is not installed on your computer, ﬁrst you must download and install

it. To download HP PC Hardware Diagnostics Windows, see

Downloading HP PC Hardware Diagnostics

Windows

on page

Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated.

▲

Depending on the instructions on the screen, choose one of these options:

●

If failure ID link is displayed, select the link and follow the on-screen instructions.

●

If instructions for calling support are displayed. Follow those instructions.

Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP

Support Assistant, or the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and

Support.

Select the

Start

button, and then select

HP Help and Support

Select

HP PC Hardware Diagnostics Windows

When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-

screen instructions.

NOTE:

To stop a diagnostic test, select

Cancel

Accessing HP PC Hardware Diagnostics Windows from Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support

Assistant.

Chapter 9

Using HP PC Hardware Diagnostics