HP EX470 HP MediaSmart Server - Installation and Troubleshooting Guide - Page 58

Turn Websites on., Multiple DHCP devices

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Table 6: Common Troubleshooting tips for Webshare Question/Issue Probable Cause Answer/Resolution Clicking on Photo Unknown. Webshare on CC causes command error. Click OK on error and attempt to open Photo Webshare again. Browser cannot display • UPnP disabled. • Enable UPnP. the page when accessing through URL. • Websites are turned off. • Turn Websites on. • Multiple DHCP devices • Verify that there is only one DHCP server on the network - VOIP are on the network. devices often are DHCP servers. • Accessing the server • Access the server through the local name (Photo Webshare in CC) and through the URL while use the URL when outside the network. behind the same router has known issues. • Upnp not supported by • Enable port forwarding for ports 80, 443, and 4125 to the server's IP router. address. 56 Chapter 5

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56
Chapter 5
Clicking on Photo
Webshare on CC causes
command error.
Unknown.
Click
OK
on error and attempt to open Photo Webshare again.
Browser cannot display
the page when
accessing through URL.
•
UPnP disabled.
•
Websites are turned off.
•
Multiple DHCP devices
are on the network.
•
Accessing the server
through the URL while
behind the same router
has known issues.
•
Upnp not supported by
router.
•
Enable UPnP.
•
Turn Websites on.
•
Verify that there is only one DHCP server on the network - VOIP
devices often are DHCP servers.
•
Access the server through the local name (Photo Webshare in CC) and
use the URL when outside the network.
•
Enable port forwarding for ports 80, 443, and 4125 to the server's IP
address.
Table 6: Common Troubleshooting tips for Webshare
Question/Issue
Probable Cause
Answer/Resolution