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HP EX490 HP MediaSmart Server - User Guide - Page 137

Troubleshooting and FAQs, iTunes Frequently Asked Questions

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Media Streaming • Status-enable or disable. • Shared name-specify the shared name you want to display in iTunes. • Require password-check to require password. The default setting here is no password. If you assign a password, then only users who provide the correct password can play music from your Server's shared library. • Check interval-how often to check for music that has been added to the shared Music folder on the server. By default this is set to check every 5 minutes. 5. Click OK to finish. Troubleshooting and FAQs ITUNES FREQUENTLY ASKED QUESTIONS Song Selection from the Server is not Updating with New Additions. Server has not refreshed yet. • Wait for the Server to synchronize. • Click on eject button on the Server bar. Podcasts not Showing in Playlist. Podcasts copied over will not show in playlist for server. WHY CAN I PLAY AND STREAM DRM CONTENT MY HOME COMPUTER BUT NOT STREAM IT FROM MY SERVER? The HP MediaSmart Server includes a media server for streaming iTunes music to PCs running iTunes through the house. See the section in the User's Guide on iTunes. For Windows Media DRM (WMDRM) content (protected .wma music and .wmv videos), the HP MediaSmart Server does not support streaming of this content to DMAs at this time. Playing (and streaming) of WMDRM protected content requires that the device that is playing the content have a license for the content. When you downloaded the content to your PC, you also received a license to play the content on that PC. If you copy the files to the HP MediaSmart Server, you cannot copy or transfer the license to the server. The server must obtain its own license, and we do not provide for this feature in the current product. What you can do however, is store your protected content on the HP MediaSmart Server. This allows all of the PCs in the home that have a license for the content to play it from the HP MediaSmart Server by accessing it through the network. For example, to add all of the music on your Server to the Windows Media Player library on your PC: 1. Open Windows Media Player on your PC. 131

Section	Page
Welcome to the HP MediaSmart Server	7
Chapter 2. Set up and Installation	9
What's in the Box?	9
The Server at a Glance	9
Find a Home for Your Server	11
Server Location	11
Network Requirements	11
Supported Operating Systems	12
Wireless Support	13
Turn on the Server	13
Install the Software	15
Update Your Firewall's Trusted Program List	15
Install Software on the First PC	26
Install Software on Additional PCs	34
Install the Software on a Mac	37
Troubleshooting a Mac Connection to the Server	38
Uninstall the Software	44
Uninstall the PC Client Software	44
Uninstall the Mac Client Software	45
HP Software Updates	45
HP Update Settings	45
Update and Roll Back the Server	48
Update and Roll Back Client PCs	52
Update and Roll Back Mac Clients	57
Chapter 3. Start Using Your Server	61
Guided Tour	61
HP Home Page	61
Windows Home Server Console	63
Open the Windows Home Server Console	63
The Server Tour	63
The Windows Home Server Tabs	64
First Steps	65
PC Backup and Restore	65
Mac Time Machine Backup	66
Using Shared Folders	70
Enable Guest Account or Set up User Accounts	73
Configure Remote Access	76
Secure your Server from Intruders	78
Add Shared Folders to Network Places	82
Install HP Add-ins for Windows Home Server	83
Register Your Server	84
Configure Server Settings	85
Power Settings	85
HP Update Settings	86
Notification Settings	88
LED Settings	89
Hardware Information	90
Support Information	92
Getting Help for Using Your Server	92
Chapter 4. HP Media Collector	95
About HP Media Collector	95
Configuring Media Collector	97
Configuring Media Collector General Settings	97
Configuring Media Collector for Photos	97
Configuring Media Collector for Music	100
Configure Media Collector for Videos	103
Media Collector Status	104
HP Media Collector Troubleshooting	104
Chapter 5. HP Video Converter	109
Configure Video Converter	109
Video Converter Status	115
Troubleshooting and FAQs	116
Examples of Video Converter Profiles	116
Using Media Collector with Video Converter	118
Converting Non-Copy Protected DVDs	118
Giving Users Access to the Converted Videos Folder	119
Enabling Converted Videos for TwonkyMedia	120
Supported Video Formats	120
Video Conversion Fails	121
Network Bandwidth	122
Chapter 6. Media Streaming	123
About Streaming Media	123
In-home Streaming	124
Web/iPhone Streaming	127
TwonkyMedia for Media Sharing	131
About TwonkyMedia	131
Configure TwonkyMedia for Streaming Media	134
Troubleshooting and FAQs	135
TwonkyMedia: Disabling Media Sharing Folders Still Streams to DMA	135
Server for iTunes	136
Settings for iTunes	136
Troubleshooting and FAQs	137
iTunes Frequently Asked Questions	137
Why can I Play and Stream DRM Content my Home Computer But Not Stream it From my Server?	137
HP Media Streamer	138
About the HP Media Streamer	138
HP Media Streamer Music Page	139
HP Media Streamer Photos Page	145
HP Media Streamer Videos Page	149
Troubleshooting and FAQs	155
Media Streamer, Does Not Load	155
Media Streamer, How To Use The Buttons in the Player Pane	155
No Music To Stream	159
Starting Multiple M4A Files Stops Music and Additional Files Do Not Transcode	160
Remote Media Streaming, Animated Gif Files do not Display Until the File is Selected	160
Remote Media Streaming, Audio Files Are Truncated on a Slow Connection	160
Streaming Media to a Device	160
Why does the server show up twice on my DMA list?	160
Media Files (Audio/Video) of Supported Format Aren't Seen by Device.	161
My Files Do Not Show Up on My DMA	161
Why do I see duplicate songs, pictures, or videos on my DMA list?	163
Windows Media Connect 2.0 and TwonkyMedia Comparison	164
Chapter 7. HP Photo Publisher and HP Photo Viewer	169
HP Photo Publisher	169
About HP Photo Publisher	169
Log on to HP Photo Publisher	170
Log on to Photo Sharing Site	172
Facebook Logon	172
Flickr Log On Page	173
Picasa Logon	176
Snapfish Logon	176
Select Existing Album or Create an Album	177
Select Photos	178
Server Continues Uploading	179
Troubleshooting HP Photo Publisher	181
Photo Publisher, Flickr “frob” Error	181
Photo Publisher, flickr Photo Upload Fails	182
Photo Publisher, How to Add Additional Photos to An Album	183
Photo Publisher, Upload Error Message \	191
Photo Publisher, Using Back Button Unable to Select Photos	192
HP Photo Viewer	193
HP Photo Viewer Home Page	193
HP Photo Viewer Slideshow	194
Select Existing Album or Create an Album	199
Select Photos	199
Troubleshooting HP Photo Viewer	201
Firefox Certification Needed to Access HP Photo Viewer	201
Launching HP Photo Viewer in Firefox After Browser Crash Gives Error Message	203
Photo Viewer Slideshow Caption Tool Tip does not Refresh	203
HP Photo Viewer Album Missing Photos	205
Chapter 8. Backup, Restore, and Recover	209
Choose a Backup Strategy	209
PC Backup, Restore, and Recover	210
PC Backup and Restore	210
Restore an Entire PC Hard Drive	211
Mac Backup and Recover	211
Mac Time Machine Backup	211
Recover an Entire Mac Hard Drive	215
Server Backup, Recover, and Reset	217
Back up Server to a Device	217
Server Recovery and Factory Reset	219
Chapter 9. Server Storage	225
Expand Server Storage	225
Internal SATA Drives	225
Add an Internal SATA Drive	225
Remove an Internal SATA Drive	227
USB Drives, eSATA Drives, and Port Multipliers	230
Add and Remove an External USB Drive, eSATA Drive, or SATA Port Multiplier	230
Detach and Reattach a USB Drive	231
A USB Drive Accidentally Detaches from the Server	233
Add and Remove Drives from Server Storage	235
Replace the System Drive	236
Chapter 10. Network and Firewall	241
Network Connection Issues	241
Network Health	245
Check that the Router is Correctly Configured for DHCP	246
Check the Network is Set Up Properly for TCP/IP	246
Check the Network NetBIOS Properties	247
Network Frequently Asked Questions	248
What are Optimum Data Throughput Speeds for Different Network Interfaces?	249
The First Backup is Taking a Long Time	249
Uninterruptible Power Supply is not Supported	250
The Firewall is Blocking the Connection	250
Update Your Firewall's Trusted Program List	250
Chapter 11. Errors and Lights	263
Server is Unresponsive	263
Power Indicator is Off	264
Light-Bar Breathing Aqua White	264
Health Light is Red	264
Light-Bar is Red	265
Hardware Warning Messages	265
File Transfer Failure	267
Health Indicator Codes	267
Network Connection Light is Off	268
Network Connection Light Blinking Aqua White	269
Server Not Showing Up on Your DMR	269
Windows Home Server Frequently Asked Questions	270
Hubs and Network Health Light	271
Chapter 12. Product Information	273
Product Specifications	273
Regulatory Statements	277
WM-DRM 10 Licensed Technology	281
Limited Warranty and Technical Support Statement	281
HP MediaSmart Server 3.0 Update Read me	285
Chapter 13. Licenses, Copyrights and Notices for Open Source Components	289
Copyrights	289
Firefly: GPL License	289
ImageMagick: Compatible with GPL	294
MiscUtil.dll: MiscUtil	297
Sample Code: WPF Calculator	298
Libsmbclient.dylib From SAMBA 3.0.38 GPLv2	298
Sqlite-dotnet2: Public Domain License	303
Tftpd32 Artistic License	304
PacketVideo	305
Yahoo ASTRA Components for Flash: BSD License	305
1. Definitions.	306
2. Source Code License.	308
2.1. The Initial Developer Grant.	308
2.2. Contributor Grant.	308
3. Distribution Obligations.	309
3.1. Application of License.	309
3.2. Availability of Source Code.	309
3.3. Description of Modifications.	309
3.4. Intellectual Property Matters	309
(a) Third Party Claims	309
(b) Contributor APIs	310
(c) Representations.	310
3.5. Required Notices.	310
3.6. Distribution of Executable Versions.	310
3.7. Larger Works.	310
4. Inability to Comply Due to Statute or Regulation.	310
5. Application of this License.	311
6. Versions of the License.	311
6.1. New Versions	311
6.2. Effect of New Versions	311
6.3. Derivative Works	311
7. Disclaimer of warranty	311
8. Termination	311
9. Limitation of liability	312
10. U.S. government end users	312
11. Miscellaneous	312
12. Responsibility for claims	313
13. Multiple-licensed code	313
Exhibit A - Mozilla Public License.	313
PureMVC Framework: Creative Commons Attribution License 3.0	313
ScaleFilter: Software License Agreement (BSD License)	314
Glossary	319

Match case Limit results 1 per page

Media Streaming

•

Status

—enable or disable.

•

Shared name

—specify the shared name you want to display in iTunes.

•

Require password

—check to require password. The default setting here is no password. If you

assign a password, then only users who provide the correct password can play music from your

Server's shared library.

•

Check interval

—how often to check for music that has been added to the shared Music folder on

the server. By default this is set to check every 5 minutes.

Click

to finish.

Troubleshooting and FAQs

UNES

REQUENTLY

SKED

UESTIONS

Song Selection from the Server is not Updating with New

Additions.

Server has not refreshed yet.

•

Wait for the Server to synchronize.

•

Click on eject button on the Server bar.

Podcasts not Showing in Playlist.

Podcasts copied over will not show in playlist for server.

HY CAN

LAY AND

TREAM

DRM

ONTENT MY

OME

OMPUTER

TREAM IT

ROM MY

ERVER

The HP MediaSmart Server includes a media server for streaming iTunes music to PCs running

iTunes through the house. See the section in the User's Guide on iTunes.

For Windows Media DRM (WMDRM) content (protected .wma music and .wmv videos), the HP

MediaSmart Server does not support streaming of this content to DMAs at this time. Playing (and

streaming) of WMDRM protected content requires that the device that is playing the content have

a license for the content. When you downloaded the content to your PC, you also received a

license to play the content on that PC. If you copy the files to the HP MediaSmart Server, you

cannot copy or transfer the license to the server. The server must obtain its own license, and we do

not provide for this feature in the current product.

What you can do however, is store your protected content on the HP MediaSmart Server. This

allows all of the PCs in the home that have a license for the content to play it from the HP

MediaSmart Server by accessing it through the network. For example, to add all of the music on

your Server to the Windows Media Player library on your PC:

Open

Windows Media Player

on your PC.

131