HP G70-246US Multimedia - Windows Vista - Page 29

The process of burning a disc does not begin, or it stops before completion - hard drive

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The process of burning a disc does not begin, or it stops before completion ● Be sure that all other programs are closed. ● Turn off Sleep mode and Hibernation. ● Be sure that you are using the right kind of disc for your drive. See your user guides for more information about disc types. ● Be sure that the disc is inserted properly. ● Select a slower write speed and try again. ● If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive. ● Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device Manager. A device driver must be reinstalled 1. Remove any discs from the optical drive. 2. Click Start and type device manager in the Start Search box. As you type, search results are listed in the pane above the box. 3. In the results pane, click Device Manager. If prompted by User Account Control, click Continue. 4. In Device Manager, click the plus sign (+) next to the type of driver you want to uninstall and reinstall (for example, DVD/CD-ROMs, Modems, and so on) unless the minus sign (-) is already showing. 5. Click a listed driver, and press the Delete key. When prompted, confirm that you want to delete the driver, but do not restart the computer. Repeat for any other drivers you want to delete. 6. In the Device Manager window, click the Scan for hardware changes icon in the toolbar. Windows scans your system for installed hardware and installs default drivers for anything requiring drivers. NOTE: If you are prompted to restart the computer, save all open files, and then continue with the restart. 7. Reopen Device Manager, if necessary, and then verify that the drivers are once again listed. 8. Try running your program again. If uninstalling and reinstalling the default device drivers does not correct the problem, you may need to update your drivers using the procedures in the following section. Obtaining the latest HP device drivers You can obtain the latest HP device drivers in either of the following ways: ● Using the HP Update Utility ● Using the HP Web site The process of burning a disc does not begin, or it stops before completion 25

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The process of burning a disc does not begin, or it stops
before completion
●
Be sure that all other programs are closed.
●
Turn off Sleep mode and Hibernation.
●
Be sure that you are using the right kind of disc for your drive. See your user guides for more
information about disc types.
●
Be sure that the disc is inserted properly.
●
Select a slower write speed and try again.
●
If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.
●
Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.
A device driver must be reinstalled
1.
Remove any discs from the optical drive.
2.
Click
Start
and type
device manager
in the
Start Search
box.
As you type, search results are listed in the pane above the box.
3.
In the results pane, click
Device Manager
. If prompted by User Account Control, click
Continue
.
4.
In Device Manager, click the plus sign (+) next to the type of driver you want to uninstall and reinstall
(for example, DVD/CD-ROMs, Modems, and so on) unless the minus sign (-) is already showing.
5.
Click a listed driver, and press the
Delete
key. When prompted, confirm that you want to delete the
driver, but do not restart the computer.
Repeat for any other drivers you want to delete.
6.
In the Device Manager window, click the
Scan for hardware changes
icon in the toolbar. Windows
scans your system for installed hardware and installs default drivers for anything requiring drivers.
NOTE:
If you are prompted to restart the computer, save all open files, and then continue with
the restart.
7.
Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.
8.
Try running your program again.
If uninstalling and reinstalling the default device drivers does not correct the problem, you may need to
update your drivers using the procedures in the following section.
Obtaining the latest HP device drivers
You can obtain the latest HP device drivers in either of the following ways:
●
Using the HP Update Utility
●
Using the HP Web site
The process of burning a disc does not begin, or it stops before completion
25