HP Integrity Superdome SX2000 Windows Integrity Management Agents Reference
HP Integrity Superdome SX2000 Manual
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- HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 1
HP Integrity Servers with Microsoft® Windows Server™ 2003 and Windows Server™ 2008 Management Agents Events Reference Guide HP Part Number: 5992-4501 Published: September 2008 - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 2
Notices Confidential computer software. Valid license from HP required for possession, use or copying. HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 3
...6 Publishing History...6 HP Encourages Your Comments...6 Service) Events...108 HpInsightMgmtAgts (Insight Management Agent) Events 108 Hpipmi (IPMI Driver) Events...112 HpMcaLog (MCA Monitor Service) Events 112 HpPfmSvc (Pre-Fail Monitor Service) Events 113 NIC Agent Events...113 Server - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 4
4 - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 5
hp.com. Intended Audience This document is intended for system administrators and HP support personnel responsible for installing, configuring, and managing HP Integrity servers will result in personal injury or nonrecoverable system problems. A caution calls attention to important information that - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 6
HP Integrity server family: http://hp.com/go/integrity • For other documents supporting Windows Server 2003 and Windows Server 2008 on HP Integrity Servers: http://docs.hp.com/en/hw.html#Windows%2064-bit%20on%20HP%20Integrity%20Servers • For technical support resources (drivers, patches, upgrades - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 7
Introduction This reference guide describes the Windows System Log Event ID number, severity, and description of events generated by HP Integrity Management Agents software. The Management Agents are a group of services that run continuously in the background on HP Integrity servers and report the - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 8
boards, power supplies, and modules that either supply or use this voltage rail. SNMP Trap: HPEnvironment - 12 in HPIFP02TRAP.MIB. The server's built- Recommended Action: Make a note of the failed memory bank/board number and slot number, contact HP support to replace the failed module. SNMP Trap: - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 9
. Reconnect, or The power supply has failed. Contact your HP support representative 720 Warning to check the power supply. SNMP Trap: RedundantPower - 720 in HPIFP02TRAP.MIB. Power supply AC lost Probable Cause: The power supply has lost its A/C source. The power supply is not connected to - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 10
problem. 5. Update system firmware again if necessary. SNMP Trap: HPBmcFirmware - 730 in HPIFP02TRAP.MIB. 731 Error A/C Power failed, disconnected, or out of range Probable Cause: The input power to the supply contact HP support to determine of the server. SNMP Trap Action: Install missing, - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 11
Probable Cause: The system has been powered OFF with a hard power-down. Recommended Action: HP recommends that when you powered down the system you use the upper non-recoverable threshold. Probable Cause: The temperature inside the server has gone far outside the factory specified range for normal - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 12
Warning BMC interface to IPMI failed Probable Cause: BMC firmware has locked up or the BMC is disabled. Recommended Action: Cycle system power and attempt boot again. If error re-occurs contact your HP representative for support. SNMP Trap: hpevtBootBmcFailed - 5003 in HPIFPTRAP.MIB. 5010 Error - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 13
in HPIFPTRAP.MIB. 5040 Error Could not allocate memory for EFI image Probable Cause: SFW could not allocate enough memory for EFI image. Recommended Action: Reboot. If problem persists contact your HP representative for support. SNMP Trap: hpevtBootEfiAllocateError - 5040 in HPIFPTRAP.MIB. 5041 - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 14
serviced Probable Cause: Internal FW error. Recommended Action: Reboot, if problem persists contact your HP representative for support Action: Reset the BMC and reboot. If problem persists, contact HP support to troubleshoot the problem. SNMP Trap: hpevtBootIpmiEventFailed - 5059 in HPIFPTRAP.MIB - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 15
HPIFPTRAP.MIB. 5078 Error Pal proc error copying pal to memory Probable Cause: There has been an error copying PAL to memory. Recommended Action: Reboot, if problem persists contact your HP representative for support. SNMP Trap: hpevtBootPalCopyPalError - 5078 in HPIFPTRAP.MIB. 5079 Warning Boot - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 16
serviced Probable Cause: A invalid trap has been requested or a trap has not been installed. Recommended Action: Reboot if necessary, if problem persists contact your HP representative for support Recommended Action: Contact HP support to troubleshoot the problem. SNMP Trap: hpevtExpMcNotRegistered - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 17
that the IO config installed in the system is one that is supported. If problem persists contact your HP representative for support. SNMP Trap: hpevtIoNotEnoughPowerError - 5137 in HPIFPTRAP.MIB. 5138 Warning PCI bus walk unknown error Probable Cause: Internal firmware error. Recommended Action - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 18
: Firmware needs to be updated. An incorrect I/O backplane is installed. Recommended Action: Contact your HP representative to check the firmware and failed the register test. Recommended Action: Contact HP support to troubleshoot the problem. SNMP Trap: hpevtMemBibRegFailure - 5160 in HPIFPTRAP.MIB - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 19
Refer to the user's manual for Memory loading instructions. SNMP Trap: hpevtMemDimmLoadOrderErr - 5171 in HPIFPTRAP.MIB. 5172 Warning DIMM SPD checksum failed Probable Cause: The DIMMs SPD EEPROM got corrupted. Recommended Action: Contact HP Support personnel to troubleshoot the problem SNMP Trap - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 20
Refer to the user's manual for Memory loading instructions. SNMP Trap: hpevtMemExtFatalLoadOrdErr - 5191 in HPIFPTRAP.MIB. 5193 Warning Generic memory firmware error Probable Cause: Corrupt NVM or System firmware failure Recommended Action: Contact HP support to troubleshoot the problem. SNMP Trap - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 21
Action: Upgrade to latest system firmware, or contact HP support to troubleshoot the problem. SNMP Trap: hpevtMemTestFwdProgBitsInvalid - 5238 in HPIFPTRAP.MIB. 5244 Warning Memory error status invalid Probable Cause: Non-memory errors were detected during the memory test that FW doesn't know - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 22
- 5270 in HPIFPTRAP.MIB. 5278 Warning Unspecified memory interleave error Probable Cause: FW encountered a fatal interleaving error. Recommended Action: Update SFW Recommended Action: Contact HP support to troubleshoot the problem SNMP Trap: hpevtUndefinedSmcInterleaveErr - 5278 in HPIFPTRAP.MIB - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 23
CPU types are installed in the same is required, contact the HP Support Center. SNMP Trap: 5380 in HPIFPTRAP.MIB. 5383 Error Firmware was unable to notify utilities of problems. SNMP Trap: hpevtErrorPromotingCoreCell - 5383 in HPIFPTRAP.MIB. 5403 Error Fabric code unable to find a needed service - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 24
An IO device is requesting access to an invalid TLB entry. Recommended Action: Driver problem debug driver. SNMP Trap: hpevtIoSbaFatalMapErr - 5446 in HPIFPTRAP.MIB. 5447 Error Memory fetch timeout Probable Cause: SBA memory fetch timeout error Recommended Action: repair faulty hardware SNMP Trap - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 25
Options data checksum error was encountered. Probable Cause: Verify options update the local memory layout Probable Cause 5485 Error Failure to install a Partition level Firmware/software error Recommended Action: Check for new version of firmware/OS Contact HP Support . If problem persists, contact - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 26
of the error. Also note that the Error Response Mode is likely to have directed firmware to HALT. SNMP Trap: hpevtHalt - 5509 in HPIFPTRAP.MIB. 5510 Warning No console Probable Cause: Decode the ASCII message and correct the problem. SNMP Trap: hpevtErrorProcFailed - 5511 in HPIFPTRAP.MIB. 5514 - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 27
Event Severity Event Description 5525 Warning Copying memory test code failed. Probable Cause: Memory test code located in main memory has been corrupted Recommended Action: Contact HP support personnel to troubleshoot the problem SNMP Trap: hpevtMemTestCodeInPage0Corrupt - 5525 in HPIFPTRAP.MIB - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 28
with CLM. Probable Cause: The partition level memory will fail at this point. SNMP Trap: Firmware Programming Error from the EFI portion of the firmware Probable Cause: Report the IPF to the firmware power cycle if necessary, if problem persists contact your HP representative for support. - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 29
warning. Recommended Action: Reboot, update SFW if necessary, if problem persists contact your HP representative for support. SNMP Trap: hpevtBootPalBRomWarning - 5606 in HPIFPTRAP.MIB. 5607 Error An error was encountered when firmware tried to update the Group B Profile Probable Cause: Utilities - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 30
user manual Recommended Action HP support to troubleshoot the problem. SNMP Trap: hpevtMcPalRendFail - 5658 in HPIFPTRAP.MIB. 5659 Warning MC: Set PAL features failed Probable Cause: SFW failed to set the feature set from PAL. Recommended Action: update newer system firmware with the new PAL that support - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 31
5701 in HPIFPTRAP.MIB. 5704 Warning A GUID was larger than the expected 128 bits. Probable Cause: Inconsistency in EFI firmware. Recommended Action: Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. SNMP Trap: hpevtEfiGuidTooLarge - 5704 in HPIFPTRAP - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 32
Action: Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. SNMP Trap: service to it. Probable Cause: This is likely to be a symptom of an earlier problem, or the system is out of malloc space. Recommended Action: Contact system firmware - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 33
service. Probable Cause: This is usually a symptom of an earlier problem memory allocation problem. Verify that sram is usable and there is memory installed in the system. Recommended Action: No action is needed. If problem persists, update System FW or contact your HP representative for support - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 34
with the BMC. Recommended Action: Unplug power from the system for 10 seconds and try services for installing interrupt handlers Probable Cause: Mismatch between EFI and SAL portions of the system firmware. Recommended Action: Reboot, if problem persists, contact your HP representative for support - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 35
Action: Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. SNMP Trap: hpevtEfiExitMfgModeNotInit problem. SNMP Trap: hpevtPalGetBusFeaturesFailed - 5778 in HPIFPTRAP.MIB. 5779 Warning memory DIMM pair mismatch Probable Cause: The user installed - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 36
Recommended Action: Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. SNMP Trap: hpevtEfiSecSetPassLevelErr - 5794 in HPIFPTRAP.MIB. 5795 Warning memory DIMM quad mis-match Probable Cause: The user installed a mismatched quad of DIMMs in the same - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 37
given XBC port is not a valid XBC-CC port. Probable Cause: Firmware error. Recommended Action: Reset cell SNMP Trap: hpevtFabricPortNotCc - 5807 in HPIFPTRAP BMC FW and System FW. If problem persists, contact your HP representative for support. SNMP Trap: hpevtBootNvmWriteToBmcTokenFailure - 5811 in - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 38
level during security init Probable Cause: SAL is not in ADMIN or USER mode. Recommended Action: Reboot the system. Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. SNMP Trap: hpevtEfiSecInitWriteDenied - 5837 in HPIFPTRAP.MIB. 5853 Warning OS dump - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 39
. Probable Cause: Defective XBC link Defective XBC Recommended Action: Check XBC link connections Reset the system backplane Contact HP Support personnel to troubleshoot problem SNMP Trap: hpevtFabricGetNeighborInfoError - 7652 in HPIFPTRAP.MIB. 7653 Error The XBC's routing state was marked as in - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 40
It's possible resetting the Management Processor firmware ('XD' command option 'r') or completely cycling AC power of the system will restore the communication frequencies. Probable Cause: There is a CPU or Cell compatibility problem. Verify that all cpus are clocked at the same frequency and - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 41
: Troubleshoot ambient air sensor/cable/PM3. SNMP Trap: hpevtAbortPowerupOth - 7781 in HPIFPTRAP.MIB. 7782 Error Too Few Bulk Power Supplies Available Probable Cause: One or more Bulk Power Supplies are missing or in fault condition at Cabinet Power Up. Recommended Action: Contact your HP support - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 42
. Recommended Action: Contact HP Support personnel to troubleshoot problem. SNMP Trap: hpevtBpsFailOt - 7796 in HPIFPTRAP.MIB. 7798 Warning Bulk Power Supplies are not Redundant. Probable Cause: Entities were added to the cabinet, increasing the estimated Power Consumption. Or, a non-functional - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 43
Cause: A Bulk Power Supply has failed, or, entities were added. Look for one or more BPS_Fail Chassis Codes preceding this one for the actual failures. This code is a warning of possible cabinet unreliability. Recommended Action: Contact HP Support personnel to troubleshoot the problem. SNMP Trap - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 44
: Check and reseat the Master IO Backplane Utilities cable. If no help, contact HP Support personnel to troubleshoot the problem. SNMP Trap: hpevtHiopbLpmFltRdFail - 7865 in HPIFPTRAP.MIB. 7866 Error IO Power Board Over temperature Probable Cause: The ambient air is too warm. Recommended Action - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 45
not necessarily point to the ASIC. If none, replace failed Backplane Power Board. SNMP Trap: hpevtSysBkpPowerFault - 7879 in HPIFPTRAP.MIB. 7880 physical location has failed. Recommended Action: Contact HP Support personnel to troubleshoot problem SNMP Trap: hpevtCpuFanFail - 7892 in HPIFPTRAP. - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 46
PDHC have incompatible shared memory interface revisions Probable Cause: (Probable) Either System firmware or PDHC Firmware on the named cell DC power converters on the Cell Power Board is displaying a fault condition. Recommended Action: Contact HP Support personnel to troubleshoot the problem. - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 47
bad revision, use FWUU to update CLU firmware. Contact HP Support personnel to troubleshoot problem SNMP Trap: hpevtCluUndefinedCase 8128 in HPIFPTRAP.MIB. 8130 Warning An unknown Cell voltage margin has been detected. Probable Cause: A user has manually, using back-door debugging methods, altered - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 48
to update the PDHC firmware fail, contact HP support personnel to troubleshoot the problem SNMP Trap: hpevtPdhcFlashUpdateError - 8143 in HPIFPTRAP.MIB. 8147 Error Boot is disabled because the cell type does not match the System FW ROM type. Probable Cause: The cell's installed CPU modules do not - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 49
Probable Cause: SAL service to read tokens not functioning properly. Recommended Action: Reset the system. Clear SFW NVM. Upgrade system firmware. SNMP Trap: Probable Cause: An unrecognized backplane is installed. Recommended Action: Contact HP Support Personnel to determine why the backplane was - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 50
Probable Cause: This should not happen. Contact engineering to diagnose the problem. SNMP Trap: hpevtCellInfoError - 8216 in HPIFPTRAP.MIB. 8218 Warning . 8239 Warning Unexpected fabric firmware error Probable Cause: An unanticipated error occurred. Contact HP Support personnel to analyze the IPMI - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 51
HP Customer Support for assistance. SNMP Trap: hpevtBootOlaCellCantReachAliveCells - 8267 in HPIFPTRAP.MIB. 8269 Warning CPUs of different maximum core frequencies are installed HP Support personnel to troubleshoot the problem firmware programming error Probable Cause: Report the IP to the firmware - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 52
HP service representative SNMP Trap: hpevtFabricLinkInitIntermittentFailure - 8679 in HPIFPTRAP.MIB. 8690 Warning Initialization of a PCI node in the firmware Cause: The PCI component had insufficient MMIO space to support the installed cards. Recommended Action: Remove one or more PCI cards - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 53
Typically caused by an improperly installed or faulty PCI card. Recommended HP Customer Support for assistance. SNMP Trap: hpevtBootOlaCellErrAccessCmplxProfile - 8745 in HPIFPTRAP.MIB. 8747 Error Firmware was unable to find a suitable block of main memory Error The Options service received an - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 54
number of PDC attempts. Recommended Action: Contact HP Support personnel to troubleshoot the problem. SNMP Trap: hpevtPdhIprClearAttempts - 8762 in Service / replace the appropriate part of, or the entire backplane. SNMP Trap: hpevtIoBpLpmFlt - 8787 in HPIFPTRAP.MIB. 8797 Error System firmware - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 55
specified is warning of a potential thermal problem. Probable Cause: The bulk power supply is warning of an over temperature HP Support personnel to troubleshoot the problem. SNMP Trap: hpevtPdhFlashWriteEnableBitSetNowCleared - 8851 in HPIFPTRAP.MIB. 8855 Error Firmware encountered a problem - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 56
errors occurred that results in abandoning memory dump. Probable Cause: A machine in HPIFPTRAP.MIB. 8865 Warning The firmware tree is not complete and hence there Recommended Action: Contact HP support personnel to troubleshoot the CPU module HPIFPTRAP.MIB. 8883 Warning Option block in nvram has - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 57
found to be already initialized Probable Cause: Firmware problem. Contact HP Support Personnel. SNMP Trap: hpevtFabricXinLinkAlreadyInit - 8939 in of the installed CPU modules are incompatible with at least one other CPU module. Recommended Action: Contact HP support personnel to troubleshoot the - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 58
problem Recommended Action: Contact HP Support personnel to check the XBC, CC, backplane SNMP Trap: hpevtFabricXinInitRetryReadErr - 8975 in HPIFPTRAP.MIB. 8976 Warning Unexpected fabric firmware an incompatibity problem between PAL and the CPUs. Check that PAL supports all the CPUs installed on - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 59
to be reset because PDC couldn't read PDH memory Probable Cause: Cell hardware problem like PDH memory itself, the coherency controller, the executing CPU or interaction between any of these cell components. Recommended Action: Contact HP Support to troubleshoot the cell and either fix it or replace - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 60
being loaded. System firmware will default a problem, like a problem with PDH registers or PDH memory, or a problem with the concorde or CPU chips. Recommended Action: Troubleshoot or patch the memory Probable Cause: Hardware problem with the CPU or cell board. Recommended Action: Contact HP Support - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 61
to be halted because CPU couldn't change its CPU FP (PST) state Probable Cause: Hardware problem with the cell (like PDH memory) or the CC or CPU. Recommended Action: Contact HP support to troubleshoot or replace the cell board. SNMP Trap: hpevtBootMoveSlavesFpSetErr - 9371 in HPIFPTRAP.MIB. 9372 - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 62
fault has occurred. Recommended Action: Contact HP Support personnel to troubleshoot the Cell Board, Cell Power Board and PDH Daughtercard. SNMP Trap: . On the next reset, the cell will no longer be operational; system firmware will deconfigure all the cpus and this cell will not be part of a - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 63
detected the PDH battery low warning. Probable Cause: PDH battery power is low. Recommended Action: Replaced the PDH battery. SNMP memory Probable Cause: CPU is on unreachable cell Defective CPU Recommended Action: Contact HP Support personnel to troubleshoot cell board Investigate for fabric problem - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 64
number of failed links Probable Cause: Fabric Access Failure Recommended Action: Contact HP Support personnel to check the XBC, Backplane, CC, look for additional chassis codes to describe the problem. SNMP Trap: hpevtFabricIncFailedLinksRdError - 9471 in HPIFPTRAP.MIB. 9472 Error Failed to write - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 65
: Either invalidate NVM or check for a new version of system firmware. SNMP Trap: hpevtIoDiscEeMallocErr - 9487 in HPIFPTRAP.MIB. 9488 Error memory system is observing a lot of corrected ECC errors from a DIMM. The specified DIMM may need to be serviced. Recommended Action: Contact your HP support - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 66
I/O configuration's power consumption exceeds the supported limit. Recommended Action: Remove the I/O card from each slot indicated by an IO_PCI_POWER_OVERLOAD_ERR event. SNMP Trap: hpevtIoPciPowerOverloadErr - 9658 in HPIFPTRAP.MIB. 9659 Warning (warning) Outputted in MFG, when Memory SBE Seeding - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 67
9696 in HPIFPTRAP.MIB. 9697 Error PDC failed reading a specific value from its own copy of the RDRs Probable Cause: problem on cell wherein PDC could not properly access memory Recommended Action: Contact HP support to troubleshoot cell board Probable Cause: a non-existent/non-accessible register - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 68
problems. Recommended Action: Contact HP Support Firmware error. Recommended Action: Reset cell. SNMP Trap: hpevtXbcLogSizeErr - 9740 in HPIFPTRAP.MIB. 9741 Error System firmware Predictive Failure in Memory (Warning) Probable or environmental conditions in the server are causing more errors than - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 69
this problem. SNMP Trap: hpevtPciFatalDeviceError - 9755 in HPIFPTRAP.MIB. 9768 Error error reading bmc first boot token Probable Cause: FW tried to read the first boot token and received a failure. Recommended Action: AC power cycle the system . If this doesn't work, contact HP support. SNMP - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 70
register Probable Cause: Fabric Access Failure. Likely hardware problem. Look for additional chassis codes to further isolate the Invalid CSR address, possible firmware defect. Recommended Action: Capture complete live logs and contact HP Support representative. SNMP Trap: - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 71
be deconfigured. If the error persists after a powercycle, contact HP Support. SNMP Trap: hpevtDcnfgCpuProgReg - 9879 in HPIFPTRAP.MIB. 9896 Error Not enough error free memory to run late sefltests Probable Cause: Due to excessive memory subsystem or DIMM errors, the late selftests could not be - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 72
HPIFPTRAP.MIB. 10073 Warning A I/O backplane power brick is reporting a rail fault. SNMP 10115 in HPIFPTRAP.MIB. 10116 Error The NVRAM service was unable to satisfy an NVRAM allocation request module and PAA firmware has halted. Recommended Action: Contact your HP support personnel. SNMP Trap - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 73
Action: Contact your HP Support Representative to investigate the fabric and firmware vertex modules. SNMP Trap: hpevtDataErrEncount - 10343 in HPIFPTRAP.MIB. 10351 Error The maximum memory supported by this system has been exceeded. Probable Cause: Too much memory has been installed in the system - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 74
expected edge list. Data field is unused. Probable Cause: Internal system firmware error or data corruption. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric SNMP Trap: hpevtDataNotFndEdgLst - 10381 in HPIFPTRAP - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 75
an improper use of the function. Data field: unused Probable Cause: Internal firmware error. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric SNMP Trap: hpevtArflsXbcRotTravrsblCalBakToBak - 10393 in HPIFPTRAP.MIB - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 76
value) | (source cell 32) | (target cell 48). Probable Cause: Internal firmware error or data corruption. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric SNMP Trap: hpevtVmRetErrNonCohTbl - 10413 in HPIFPTRAP.MIB - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 77
of unreachable cells. Probable Cause: System firmware was unable to find valid routes to each cell in a previously good partition. Possible cable/connection problems. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 78
and contact your HP Support Representative. SNMP Trap: hpevtSysFwUnAccesComplxProf - 10481 in HPIFPTRAP.MIB. 10482 Warning System Firmware detected an Warning Input power to the specified UPS has failed. SNMP Trap: hpevtInPwrUPSFail - 10489 in HPIFPTRAP.MIB. 10490 Warning Input power to the - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 79
up XBC-XBC link for routing across it. Probable Cause: System Firmware was unable to route the crossbar fabric. Recommended Action: Collect IPMI Event logs. Contact your HP Support Representative to troubleshoot the fabric and/or backplane subsystem. SNMP Trap: hpevtErrSetXbcToXbcLnkRoutX - 10565 in - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 80
Firmware was unable to route the crossbar fabric. Recommended Action: Collect IPMI Event logs. Contact your HP Support Representative to troubleshoot the Firmware encountered a problem while processing the crossbar fabric graphs Recommended Action: Collect IPMI event logs. Contact your HP Support - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 81
SFW Contact HP support SNMP Trap: or I/O cables installed. Probable Cause: Firmware is out of NVRAM and cannot built the ILM memory slice device map Probable Cause: Firmware ran out of NVRAM before the server specific database. Recommended Action: Restore NVRAM to factory defaults. Reset server - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 82
observing a lot of corrected ECC errors in memory. This could be caused by problems with the system's memory or by unexpected environmental conditions inside the server. Recommended Action: Contact your HP support representative to check your memory system. SNMP Trap: hpevtPFMManyErrors - 10814 in - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 83
Instruction or Data Cache Memory memory for the processor module. The operating system has recovered from the errors, but this is an abnormally high failure rate. Recommended Action: Contact your HP support server boots in hard partition mode. This is a configuration usage problem, possibly a user - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 84
firmware was unable to write a fabric hardware register. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support memory problem while collecting a list of fabric link info. Recommended Action: Look for additional IPMI event logs. Contact your HP Support - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 85
fabric Recommended Action: Collect IPMI event logs, and contact your HP support representative to inspect the fabric and system firmware. SNMP Trap: hpevtSetDefCsrFailUnexpct - 11034 in HPIFPTRAP.MIB. 11038 Warning A problem was encountered while routing which prevented an appropriate route from - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 86
fabric Recommended Action: Contact your HP support representative to inspect the fabric and system firmware. SNMP Trap: hpevtErrEncntRoutFabPrvntRoutSel - contains the physical location of the fault. Probable Cause: System backplane power board has reported a 1.2v LDO fault. Recommended Action: Check - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 87
- 11468 in HPIFPTRAP.MIB. 11471 Error Clock fault for clocks supplied from the Hot Swap Oscillator (HSO) board to the system backplane the MOAB's has reported an error on startup. Recommended Action: check backplane power. The physical location of the MOAB reporting the error is provided by data - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 88
Probable Cause: The user has configured an fPar to be booted with inadequate memory resources to instantiate the firmware image for this has been installed. Recommended Action: No action is required. SNMP Trap: hpevtCPUsReconfig - 11538 in HPIFPTRAP.MIB. 11566 Error IO Backplane 3.3V power fault - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 89
the 1.5v VRM's is over temp. Recommended Action: Check IO backplane power board faulted VRM is give by PS command. SNMP Trap: hpevtIOBckPln15VTempFail IPMI event logs, and contact your HP support representative to inspect the fabric and system firmware. SNMP Trap: hpevtPhs4UnexpctFail - 11583 in - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 90
HP support representative to inspect the fabric and system firmware. SNMP Trap: hpevtArfRoutDisRetErrArfPhs4 - 11599 in HPIFPTRAP.MIB. 11603 Error Memory allocation failed. The data is the size of the memory does not fix the problem contact your HP support representative. SNMP Trap: - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 91
that it is properly installed. SNMP Trap: fix the problem contact your HP support representative. Memory allocation for a firmware table has failed. The data contains the name of the firmware table. Probable Cause: Insufficient memory available Recommended Action: Increase available memory - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 92
Reboot, if problem persists, contact HP support SNMP Trap: hpBootStblStoreNvMErr - 11783 in HPIFPTRAP.MIB. 11784 Error FW has detected an illegal memory config using 4GB DIMMs. The system will be halted. Probable Cause: An unsupported memory configuration with 4GB DIMMs is installed in the system - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 93
.MIB. 11932 Error Invalid or no OS boot rendezvous entry point for target CPU Probable Cause: OS or firmware bugs Recommended Action: Call HP support SNMP Trap: hpevtNoOSBootRendez - 11932 in HPIFPTRAP.MIB. 11933 Error Checksum verification failed for OS_BOOT_RENDEZ entry point Probable Cause - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 94
the error Probable Cause: An uncorrectable memory ECC error has occurred. Recommended Action: Replace all DIMMs in the memory rank specified in the physical location info. If problem persists, contact HP support to troubleshoot the problem. SNMP Trap: hpevtUncorrtMemEccErrOccr - 12017 in HPIFPTRAP - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 95
Firmware encountered an error while reading a fabric crossbar chip. Recommended Action: Collect IPMI Event Logs and contact your HP Service or a CPU power module fault has occurred. Recommended Action: Contact HP support personnel to troubleshoot the problem. SNMP Trap: hpevtCpuTempExceedHiThres - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 96
firmware will test the specified memory components, and may take them offline if the errors persist. Recommended Action: Contact your HP support representative to check the specified memory in agreement with the server identification information. The server identification information is viewable - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 97
help mitigate this condition. Recommended Action: On the next reboot, system firmware will test the specified memory components, and may take them offline if the errors persist. contact your HP support representative to check the specified memory components at your next scheduled downtime SNMP Trap - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 98
supplies. Reduce power required by the blade (for instance, remove some memory or a CPU.) Or, if there are powered-on blades that are not in use, power them off. SNMP Trap: hpevtReqPwrOnDenied - 12164 in HPIFPTRAP.MIB. 12165 Warning The blade has been forced to power-on, either via the MP user - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 99
. Recommended Action: Analyze the dump + logs for cause. If necessary contact HP Support for assistance. SNMP Trap: hpevtOSShtDwnDuePanic - 12218 in HPIFPTRAP.MIB. 12222 Error An instance of CLU FW has an installed firmware revision that is incompatible with the system type. Many system operations - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 100
: Collect IPMI event logs to determine the original cause of the error. Contact your HP Support Representative to troubleshoot the fabric SNMP Trap: hpevtSysFwNotDetLnkAdrr - 12231 in HPIFPTRAP.MIB. 12232 Warning System firmware was unable to turn a bad link off Probable Cause: This event does not - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 101
OpenVMS has detected an unrecoverable failure - software inconsitency or hardware-generated MCA Recommended Action: OpenVMS replaced. Recommended Action: Contact HP Service for assistance. SNMP Trap firmware, flash a new BMC firmware. If problem persists, contact HP support to troubleshoot the problem - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 102
be installed in specific Firmware internal data corruption. Recommended Action: Reset cell that emitted the event. SNMP Trap: hpevtsx2000FabRprtUnexpctErr - 12403 in HPIFPTRAP.MIB. 12408 Warning The OA was unable to service a power-on request. Try re-issuing the power-on request. If the problem - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 103
HP PFM service has detected one or more HP unsupported DIMMs on this partition. Recommended Action: Make sure to have HP supported DIMMs installed. redundancy has been lost on one or more power supplies in the complex. The further loss of a single Bulk Power Supply (BPS) or the other AC grid will - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 104
Foundation Agents could not find the SNMP service. Please install the SNMP 402 Informational service to enabled remote management of the server. To install under Windows 2000: 1. Select the 'Network and Dial-up Connections' from the control panel 2. Select 'Advance 768 Warning The Host Remote - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 105
The paging file size of the boot volume (%1) or the target volume of the memory dump file is not large enough to hold a crash dump in the event of a error during initialization. Cause: Check to ensure that the SNMP service is running. Reinstalling the agents may fix this error. 1795 Warning - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 106
can be caused by a corrupt registry or a low of memory condition. Rebooting the server may correct this error. 2117 Success Component: Host Agent Error: Warning The Threshold Agent received an unknown action code from the service. The data contains the action code. 2354 Warning The Threshold - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 107
Warning Component: Cluster Agent Error: The Agent could not open the Cluster service registry key. Cause: The Cluster service may have not been installed, a corrupt registry or a low memory condition. Rebooting the server may correct this error, or try to rei 3874 Warning Component: Cluster - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 108
%1 5105 Error No trap support due to not finding SYSTEM\\CurrentControlSet\\Services\\Cfmd\\Database\\FMGroup. 5108 Error Partial trap support due to not creating 5 Error [Server Agents] IPMI failure: could not obtain the system object. The error code is %d. 5 Error [Server Agents] IPMI - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 109
Server Agents] HPIMUTIL: Error seeking to end of the log file %s, Error = %d. 5 Error [Server Agents] HPIMUTIL: Error writing to Log file, Error = %d. 5 Error [Server The service has stopped. %2 %1 - "[component name]" %2 - "See log file for details." 101 Informational %1 The service has - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 110
- "[component name]" %2 - "exception error message" %3 - "See log file for details." 111 Error %1 The %2 service was finished unexpectedly. %3 %1 - "[component name]" %2 "service name" %3 - "See log file for details. 112 Warning %1 An error occurred: %2. %3 %1 - "[component name]" %2 - "Could - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 111
Event ID Event Severity Event Description 118 Error %1 File access failure: %2. %3 %1 - "[component name]" %2 - "Failed to get the evtLogIgnFlt.cfg path" %3 - "See log file for details. 118 Error %1 File access failure: %2. %3 %1 - "[component name]" %2 - "Error opening softlog file" %3 - "See - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 112
You can locate the IPMI device instance within the Device Manager user interface. 1001 Error A IPMI device was not recognized or - "See log file for details. 114 Error %1 Could not set the service status with the Service Control Manager. %2 %1 "[component name]" %2 - "See log file for details - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 113
HP support team to solve this problem. 2 Informational HP PFM service detected the DIMM module in %s has been added. 2 Informational HP PFM service can be caused by a corrupt registry or a low memory condition. Rebooting the server may correct this error. Component: NIC Agent Error: Unable - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 114
272 Warning by an outdated driver version. Installing a later version of the driver may correct the problem. The data contain the error code. Component error during initialization. Cause: Check to ensure that the SNMP service is running. Reinstalling the agents may fix this error. 1027 - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 115
string is: %1. The data contains the error code. 257 Warning The Server Agents service could not allocate memory. The data contains the error code. 258 Warning The Server Agents service could not register with the Service Control Manager. The data contains the error code. 259 Warning The - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 116
Server Agents service version %1 has started. 1035 Error This system has unsupported manageability firmware bundle installed. This is due to one or more installed firmware revisions not being part of a supported registry or a low memory condition. Rebooting the server may correct this error. - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 117
the Management Agents may correct this problem. 1803 Error Component: %4%n Server SNMP Agent%n Error: The Server Agent service is not running.%n Cause: The Server SNMP Agent has determined that the Server Agent service is not running. Stop the SNMP service and restart the Server Agents service - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 118
Agents service could not load the module "%1". The data contains the error code. 265 Warning The Storage Agents service could memory condition. Rebooting the server may correct this 517 error. Error: Unsupported storage system. Cause: The Proliant storage system %1 is not Warning supported - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 119
Event ID Event Severity Event Description 769 Warning The Remote Alerter Agent detected an error while attempting to log an alert remotely. The data contains the error code. 771 Warning The Remote Alerter Agent was unable to log an event in the event log of the system named %1. The data - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 120
In Place.%nThe side panel has been replaced on the %6 %7 storage system connected to SCSI bus %5 of the controller in slot %4.%n [SNMP Informational TRAP: 8012 in CPQSTSYS.MIB] 1104 Warning Storage System Fault Tolerant Power Supply Degraded.%nThe fault tolerant power supply in the %6 %7 storage - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 121
degraded, 5=failed)%n [SNMP TRAP: 8020 in CPQSTSYS.MIB] 1153 Warning Storage System Power Supply Status Change. Storage system "%4" power supply at location %5 has a new status of %6.%n(Power supply status values: 1=other, 2=notInstalled, 3=ok, 4=failed, 5=degraded)%n [SNMP TRAP: 8021 in CPQSTSYS - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 122
Event ID Event Severity Event Description 1174 Warning Fibre Channel Tape Library Status Change. The Fibre Channel tape library on tape controller with world wide name "%4", SCSI bus %5, SCSI target %6, has a new status of %7.%n(Library status values: 1=other, 2=ok, 3=degraded, 4=failed, 5= - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 123
of storage system "%4" has a new power supply status of %7. The enclosure model is "%6". %n(Power supply status values: 1=other, 2=noFltTolPower, [SNMP TRAP: 16025 in CPQFCA.MIB] 1196 Warning Storage System Recovery Server Option Status Change. Storage system "%4" has a new RSO status of %5.%n(RSO - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 124
values: 1=other,2=ok,3=degraded,4=failed,5=notInstalled) %n [SNMP TRAP: 8027 in CPQSTSYS.MIB] 1214 Warning Storage System Fault Tolerant Power Supply Status Change.%nThe fault tolerant power supply in the %6 %7 storage system connected to SCSI bus %5 of the controller in %4 has a new status of - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 125
Power Supply Status Change.%nThe fault tolerant power supply or a low memory condition. Rebooting the server may correct this ROM may Warning not support this SCSI controller. You reboot the system after a installing agents. 1346 Error: The ensure that the SNMP service is running. Reinstalling the - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 126
registry. Reinstalling the Storage Agents may correct this problem. 1803 Warning Error: Unable to load a Service or by a missing or invalid configuration. Use the HP Insight Management Agents control panel to verify the Asynchronous Management configuration settings. Use the Network control panel - HP Integrity Superdome SX2000 | Windows Integrity Management Agents Reference - Page 127
received an unknown action code from the service. The data contains Warning the action code. 4097 Warning Error: Could not read from the registry subkey. Cause: This error can be caused by a corrupt registry or a low memory condition. Rebooting the server may correct this error. 4098 Warning
HP Integrity Servers with Microsoft®
Windows Server™ 2003 and Windows
Server™ 2008
Management Agents Events Reference Guide
HP Part Number: 5992-4501
Published: September 2008